CB Vehicle Research and Reviews OnStar Complaints #2-21

OnStar review: OnStar services

Andrew Powell of US

Oct 28, 2026 5:04 pm UTC

Verified customer

Featured review

I have had Onstar for 3 years, the completed 1-Bundle. It recently expired and I was given an option for renewal but the operator was unable to complete the transaction at the time. I called back the next day thru the OnStar in the vehicle and was given the run around about pricing packages which increase $100 in less than a day. I've called several times attempting to gain OnStar services and each representative I have spoken to give me another price for the 1-Bundle. When i asked to speak to management I was told pricing changes every 24hrs and i should have accepted the first offer - which i did, but the representative could not apply the promotional code. This has left me feeling like i am being scammed.

Claimed loss: Loss of services due to poor customer service.

Desired outcome: Renew the One-Bundle for 2023 GMC Yukon.

Confidential Information Hidden: This section contains confidential information visible to verified OnStar representatives only. If you are affiliated with OnStar, please claim your business to access these details.

0 comments

Add a comment

OnStar - unhappy with onstar service! 45

OnStar - unauthorized charges and useless service 2

Resolved

OnStar - they sent survey card can't log on 116

Resolved

OnStar - the fees! and no multi car family discount... 1

OnStar - misleading information

OnStar - Company error and refusal to refund

OnStar - Billing

OnStar - Unauthorized credit card charges

OnStar - Billing

OnStar - couldn't locate us

View all OnStar reviews and complaints

OnStar Contacts

OnStar phone numbers

1800 800 001

Click up if you have successfully reached OnStar by calling 1800 800 001 phone number 15 15 users reported that they have successfully reached OnStar by calling 1800 800 001 phone number Click down if you have unsuccessfully reached OnStar by calling 1800 800 001 phone number 4 4 users reported that they have UNsuccessfully reached OnStar by calling 1800 800 001 phone number

79%
Confidence score

Ireland

+1 (800) 083-4994

Click up if you have successfully reached OnStar by calling +1 (800) 083-4994 phone number 0 0 users reported that they have successfully reached OnStar by calling +1 (800) 083-4994 phone number Click down if you have unsuccessfully reached OnStar by calling +1 (800) 083-4994 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +1 (800) 083-4994 phone number

Mexico

+1 (888) 466-7827

Click up if you have successfully reached OnStar by calling +1 (888) 466-7827 phone number 0 0 users reported that they have successfully reached OnStar by calling +1 (888) 466-7827 phone number Click down if you have unsuccessfully reached OnStar by calling +1 (888) 466-7827 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +1 (888) 466-7827 phone number

USA and Canada

+44 345 111 7711

Click up if you have successfully reached OnStar by calling +44 345 111 7711 phone number 1 1 users reported that they have successfully reached OnStar by calling +44 345 111 7711 phone number Click down if you have unsuccessfully reached OnStar by calling +44 345 111 7711 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +44 345 111 7711 phone number

100%
Confidence score

United Kingdom

+353 14 073 388

Click up if you have successfully reached OnStar by calling +353 14 073 388 phone number 1 1 users reported that they have successfully reached OnStar by calling +353 14 073 388 phone number Click down if you have unsuccessfully reached OnStar by calling +353 14 073 388 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +353 14 073 388 phone number

100%
Confidence score

Ireland

+43 125 1191 9394

Click up if you have successfully reached OnStar by calling +43 125 1191 9394 phone number 1 1 users reported that they have successfully reached OnStar by calling +43 125 1191 9394 phone number Click down if you have unsuccessfully reached OnStar by calling +43 125 1191 9394 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +43 125 1191 9394 phone number

100%
Confidence score

Austria

+32 34 506 329

Click up if you have successfully reached OnStar by calling +32 34 506 329 phone number 1 1 users reported that they have successfully reached OnStar by calling +32 34 506 329 phone number Click down if you have unsuccessfully reached OnStar by calling +32 34 506 329 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +32 34 506 329 phone number

100%
Confidence score

Belgium

+33 648 605 659

Click up if you have successfully reached OnStar by calling +33 648 605 659 phone number 1 1 users reported that they have successfully reached OnStar by calling +33 648 605 659 phone number Click down if you have unsuccessfully reached OnStar by calling +33 648 605 659 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +33 648 605 659 phone number

100%
Confidence score

France

+49 800 724 2393

Click up if you have successfully reached OnStar by calling +49 800 724 2393 phone number 1 1 users reported that they have successfully reached OnStar by calling +49 800 724 2393 phone number Click down if you have unsuccessfully reached OnStar by calling +49 800 724 2393 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +49 800 724 2393 phone number

100%
Confidence score

Germany

+352 80 085 094

Click up if you have successfully reached OnStar by calling +352 80 085 094 phone number 1 1 users reported that they have successfully reached OnStar by calling +352 80 085 094 phone number Click down if you have unsuccessfully reached OnStar by calling +352 80 085 094 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +352 80 085 094 phone number

100%
Confidence score

Luxembourg

+31 206 545 751

Click up if you have successfully reached OnStar by calling +31 206 545 751 phone number 1 1 users reported that they have successfully reached OnStar by calling +31 206 545 751 phone number Click down if you have unsuccessfully reached OnStar by calling +31 206 545 751 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +31 206 545 751 phone number

100%
Confidence score

Netherlands

+351 800 784 582

Click up if you have successfully reached OnStar by calling +351 800 784 582 phone number 1 1 users reported that they have successfully reached OnStar by calling +351 800 784 582 phone number Click down if you have unsuccessfully reached OnStar by calling +351 800 784 582 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +351 800 784 582 phone number

100%
Confidence score

Portugal

+34 910 507 373

Click up if you have successfully reached OnStar by calling +34 910 507 373 phone number 1 1 users reported that they have successfully reached OnStar by calling +34 910 507 373 phone number Click down if you have unsuccessfully reached OnStar by calling +34 910 507 373 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +34 910 507 373 phone number

100%
Confidence score

Spain

+41 800 002 117

Click up if you have successfully reached OnStar by calling +41 800 002 117 phone number 1 1 users reported that they have successfully reached OnStar by calling +41 800 002 117 phone number Click down if you have unsuccessfully reached OnStar by calling +41 800 002 117 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +41 800 002 117 phone number

100%
Confidence score

Switzerland

+86 400 820 1188

Click up if you have successfully reached OnStar by calling +86 400 820 1188 phone number 1 1 users reported that they have successfully reached OnStar by calling +86 400 820 1188 phone number Click down if you have unsuccessfully reached OnStar by calling +86 400 820 1188 phone number 0 0 users reported that they have UNsuccessfully reached OnStar by calling +86 400 820 1188 phone number

100%
Confidence score

China

More phone numbers

OnStar emails

contactus@onstar.com

100%
Confidence score: 100%

Support

vehiclediagnostics@onstar.com

92%
Confidence score: 92%

tty@onstar.com

92%
Confidence score: 92%

More emails

OnStar address

PO Box 1027, Warren, Michigan, 48090-1027, United States

OnStar social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 30, 2026
View all OnStar contacts