OnStarmisleading information

W
This review was posted by
a verified customer
Verified customer

My 2007 Chevy Silverado broke down on the interstate, when On-Star was contacted they were (1) unable to find closest dealer, (2)determine my location, Both of which I had to provide. (3) they did however call a tow truck, 45 min to 2 hr wait, when the truck arrived I was informed that my family was not allowed to ride in the tow truck, therefore being stranded along the highway. I was informed that the tow truck company would provide transportation @$25.00/person. When On-star was asked to contact a Chevrolet dealer they informed me that they were not associated with Chevrolet. They also asked for a cell phone # so I gave them the On Star cell #, they informed me that they could not use an On Star #. People feel safe with On Star with their adds, but they are misleading the service is no better than a regular cell phone. I feel it's more of a scam than a service.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.