The complaint has been investigated and
resolved to the customer's satisfactionResolved Omega Meats — Refused to Refund
resolved to the customer's satisfaction
Here is my complaint I made to BBB. Omega Meats is no longer a member of the BBB:
My husband and I purchased meat from you on Friday January 16, 2009. We tried the meat on Sunday January 18, 2009 and the meat did not meet the expectations you had set. I called you on Monday January 19, 2009 and you did not return my phone call. I finally was able to get in contact with you on Thursday January 22, 2009 and you informed me that Customer Service would contact me that day or on Friday January 23, 2009. Customer service never contacted me. I spoke with a person from your office on Friday and was informed that I would be able to receive a full refund as I contacted you within the 3 days. I am looking to you to take care of this situation soon as you are the representative for your company.
On January 29, 2009 Omega Meats' representative, Mike Tosi left me a detailed message (which I have saved) stating he was going to provide me with a refund on February 3, 2009. Omega Meats' representative, Mike Tosi never came to my house to honor the cash refund of $150 nor has he responded to the numerous voicemails my husband and I have left.
On February 24, 2009 I spoke with Omega Meats' customer service and they were not sure if Mike Tosi still worked for them Omega Meats and they felt they were not responsible for their representatives.
My husband and I have attempted to resolve this issue on our own and it was only when we were met with contempt that we decided to request the Better Business Bureau's assistance.