Ombudsman For Banking Services & Investments review: OBSI Total waste of time & all disappointment

In my opinion & perosnal experience, contacting Ombudsman For Banking Services & Investments is a TOTAL WASTE OF TIME & MUCH AN INTIMIDATING & INSULTING EXPERIENCE. Reality is that NOTHING FREE SEEMS WORKING PROPERLY & DILIGENTLY NOWADAYS BUT SIMPLY MORE BUREAUCRACY & MORE RED TAPES & RUBBISH!

The so-called ''impartial'' banking ombudsman from the very begining demands that we spend lots of time, provideing lots of detailed personal & complaint & other infomation, this & that on their 15-20 or so long pages online complaint form. I see this as nothing more than a planned/intended deterrent for most of us to just give up our unresolved issues with banks

For those of us who are so frustrated & determined to go ahead & spend perhaps hours completing this inital precedure, more BUREAUCRATC nightmares follow from contacting OBSI.

The following is my recent personal communication experience with OBSI RE RBC DIRECT INVESTING (see my post dated May 29/25 with complaintsboard for details)

''Dear (private): June 3, 2025 11:10

Thank you for contacting the Ombudsman for Banking Services and Investments (OBSI) and giving us the opportunity to review your complaint against RBC. To begin our review of your complaint, we require copies of:

1. The complaint letter you sent to RBC, or the date on which you called RBC to make your complaint

2. The final decision letter from RBC’s complaint-handling office, if you received one

Please send this information, along with any other supporting documents, within the next 14 days to: 20 Queen Street West, Suite 2400, P.O. Box 8, Toronto ON M5H 3R3, or by email to (private)

We will contact you once we have reviewed these documents to let you know what will happen next.

Sincerely,

Justin P

Case Assessment Officer II''

I sent my reply prompy as: June 3, 2025 1:42PM

''Hi Justine

I did ask Pat Feng, RBC Direct Investing Customer Care Officer on May 26 for a written record of my complaint & our tel communications dated May 20, 22 ,23 & 26 2025 & she told me there was no written records whatsoever as all communications were conducted over the phone

She gave me a case # as CC-01xxxx (private) on May 26 as per my request

Please let me know if further information. Thank you''

June 10, 2025 15:06 I received the following:

Dear (private):

To open our file, we require either a written response from RBC’s Client Complaints Appeal Office or written confirmation that your complaint has been outstanding for more than 90 days.

If you do not have any written correspondence, please contact RBC at 1-800 xxx-xxxx to inform them that you’ve contacted our office and request a written response for the purpose of our investigation.

Sincerely,

Justin P

Case Assessment Officer II''

I responded ''SEEMS TO ME THAT YOU ARE SIMPLY ANOTHER RIGID, NO GOOD BUREAUCRAT THAT WASTED LOTS OF MY VALUABLE TIME FOR NOTHING''