Olshan Foundation Repair — Warranty
I feel scammed. In 2005 I had Water Lock system installed in my home. I have not heard my sump pump kick on in a while so I wanted to contact to someone to schedule service maintenance. The St. Louis location is closed so I contacted Houston location. The person I spoke to was rude and said that each location was separate franchise and she could not help me. I then call the Kansas City location, and got the same response. I chose Olshan, because everything on their paperwork read “since 1933”. And it came with a lifetime transferrable warranty. Well Olshan will not honor it because it according to the people I spoke with in Houston and Kansas City, the contract and the warranty were for the St. Louis location only. There was absolutely nothing in any of the paperwork that indicated each individual office was a separate entity. The entire brochure and selling pitch is based on “70 year of experience” and of course the lifetime warranty which is now useless. Buyer beware, do not hire Olshan.