Latest Reviews and Complaints
The incompetent staff and the entire exchange
Im stuck in a never ending, frustrating experience with KuCoin and their affiliate, Banxa.
Two weeks ago, I made a deposit through Banxa, but due to an error in their system, the amount was credited twice to my KuCoin account.
My bank was only debited once for the authorized amount.
Shortly after, my KuCoin account was frozen without any explanation.
Dealing with KuCoin's support team has been like a terrible horror movie.
They initially claimed that I had "agreed to let Banxa deduct the full credited amount", which I hadn't.
I calmly explained that I was willing to return the over-credited amount, but deducting the full amount would leave me at a loss since I had already paid for the initial deposit (and provided clear proof)
Despite my efforts, the first 20 support staff I spoke to couldn't grasp the situation.
They eventually escalated it to a "top priority" with a team of "super geniuses" working around the clock.
That was 13 days ago, and I'm still getting auto-generated responses each morning and evening when i enquire about the status of my account..
each time im assured of more "super geniuses" joining the expert team who are continuously working on it, and will update me swiftly via email.
Yet I have received no emails from them, despite their promise to be in contact with me shortly, every single day i cop the fraudulent lies. It's an error that could have been fixed in minutes by a 2 year old
I've lost a significant amount of money due to their inability to lift the suspension on my account. I feel deserving of generous compensation, as I've lost countless hours trying to teach them how to do their job.
Should I involve legal means to recoup my money? It's unbelievable that I've had to endure this treatment for a fault that is entirely their fault
Claimed loss: Hundreds of dollars in my account.30+ hours of my time trying to conversate with their support team.potentially tens of thousands of dollars from my funds which have been frozen at no fault of my own.
Desired outcome: Fitting amount of compensation for the traumatic experience and associated financial losses as well as interest paid on my funds which they withheld
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Ku Coin complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Ku Coin Legit?
Ku Coin earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
A long registered date for kucoin.com can be seen as a positive aspect for Ku Coin as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Ku Coin's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Kucoin.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Kucoin.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Ku Coin and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Ku Coin protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Ku Coin. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Ku Coin Contacts
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Ku Coin emailsvip@kucoin.com98%Confidence score: 98%business@kucoin.com98%Confidence score: 98%institutional_kyc@kucoin.com97%Confidence score: 97%labs@kucoin.com97%Confidence score: 97%media@kucoin.com96%Confidence score: 96%Communication
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 02, 2026
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