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Dangerous Con artist. They have no terms until your item arrives then they need your bank statement and your credit card info via fax. No terms of this nature are listed on their website, until your item arrives. Then all of a sudden I can no longer log into the account. And my item is with them. You call the number and it sounds like someone's private residence. I suspect that they bought their Facebook Fan base to make them look legitimate. What they are doing no one really knows. But no company ask for your ID, your Bank statement, just to post you a parcel.!
The FCC customer services warns against this kind of company. because policies must be clear. This old con of "this is company policy" can be used to crush the consumers rights, if you are not aware--which they are hoping for. So they have your ID, they have your address and then they have your credit card information!
FTC typo, cannot edit my complaint
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Well send a laptop to them and see if you get it. Does the terms and conditions say that they need your passport, your bank statements, a sign declaration allowing them to debt your card? Every con site has terms and conditions what does that prove?
Yes, the terms and conditions page clearly says that. Please read #7 carefully. Don't forget, this is to protect you also, as well as the the credit card owner (if does not bear the same name on it). Did you provide proof of identification and they still lock out your account? Or; did you just got offended because they asked for your ID and left your laptop to them :)
Here's the part from their website (you can find a similar section in the Frequently asked questions section...
" We verify ALL credit cards. The credit card information you provide MUST match what your banking institution has on file. If your bank is unable to verify this information, we will require you provide us with two forms of identification and scans (front and back) of your credit card along with a scan of your latest bank statement (first 3 pages). Credit card verification can take up to 2 business days. Because of that, we advise you enter your credit card information 2 days prior to usage. The Customer acknowledges and agrees that NYBox may hold mail, packages and parcels from pickup or forwarding pending payment of past due fees. On delinquent accounts, delivery of mail, packages and parcels to the Customer’s designated address will be suspended and resumed only upon receipt of all amounts due and owing "