The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
NVR Inc / Ryan HomesFalling apart

K
This review was posted by
a verified customer
Verified customer

We built our home with Ryan 2 1/2 years ago. At first we were happy with the home, but recently have noticed hinge falling apart. Our living room ceiling below our master bath tub has water damage line, wood on fire place mantle is starting to bow. Wooden pieces have just fallen odd our fireplace. Also the carpet from rite rug is terrible quality. We already need to replace it. We have already had them replace it once at no cost because of admbnormal wear after just 6 months. I am extremely sad and disappointed by the quality of the house that I expected to be much better.

Falling apart
Falling apart
Falling apart

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Ryan Homes's response · Mar 16, 2017

    Good Afternoon Kristin- Thank you for reaching out. We understand your frustration and apologize. Our records indicate that you settled on 6/14. The warranty for the items you have shared is limited to 1 and 2 years. The remaining 10 year structural warranty on your home is limited to the load bearing components of your home.

    We have reviewed the house history and found the carpet was replaced in your home in March of 2015 by the manufacturer - Shaw Carpet. It does not appear that there were any plumbing issues reported on your home during the 2 year limited mechanical warranty. We recommend contacting a plumber to identify the cause of the staining in your drywall. If there is a concern with the installation of the plumbing, please request that information in writing from your licensed contractor and forward to [email protected]

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