Novant Health review: Dispute the claim reference number 46837691

Details -

Date of Transaction : 07/08/2022

Billed Amount : $483.10

Novant Bill id: [protected]

Novant Account number: 1812965

Nature of dispute: Bill adjustment (ready to pay $267.70)

This office withheld information that they do not have pediatric ortho specialists and are not equipped to handle cases related to kids. They did not have splinter for kids, they had to cut it and make it there for kids. Doc, when walked into the room, said that using x-ray he cannot say anything and suggested going to Pediatric ortho. On the other hand, pediatric ortho shared root cause using the same x-ray. When I asked this office, they argued they did not want me to go to urgent care and spend more money there hence they gave us an appointment. This is unacceptable, they should have shared facts and then it was upto me whether to go to a different facility or this facility. Moreover, it was around 12 noon when they gave an appointment and I could have gone to a different facility, had this information been shared with me. This could have saved me another trip to different ortho pediatric and double billing for the same issue. I already informed this facility that I'm ready to pay for the care taken like splinter, x-ray and all - EXCEPT doctor/facility charges ($215.40). This is because they withheld the information and I had to visit ortho pediatric and pay them similar Novant Health Orthopedics & Sports Medicine - Ballantyne 12611 N Community House Rd, Suite 100 Charlotte, NC 28277 USA [protected] If you have any questions or concerns, please contact the BBB assigned to your complaint: BBB of Southern Piedmont and Western N.C. 9719 Northeast Parkway Matthews, NC [protected] Better Business Bureau® charges for correct treatment. I'm being cheated, the office withheld the information and looted us for money (by not sharing the information that they do not have a pediatric specialist). Had this information been shared, I could have gone to a different facility and could have saved an additional trip to a different doctor/facility. I already reached out to their billing department as well as the Risk department.