Novant Health
reviews and complaints

I went to the Doctor on 4/20/2023 and every single visit is the same. I go to the desk at the end, and they ask if I want to pay in full-I say yes, and hand them a card. I have never had a problem before until this visit. I thought everything was fine, the amount told was $120.00. I paid it and left. I received a letter the next week saying that I owed $120.00 more and with a discount $58.00 if i pay by the end of May. Nothing was said to me at all about this from the Receptionsist, and I have never paid that much before. I went in for a standard visit like I always do. I tried to attach my receipt and showed the billing department but they still say I owe them money. This should have been made clear to me at my appointment, since it wasnt, it is an error that needs to be rectified. I have my receipt and the email the billind department gave if it is needed.

On February 27, 2023 my two sons Bryant & Stephan Wiggins was seen at Novant Health located at 13460 Plaza Rd Extension, Charlotte NC 28215.

They were scheduled for their annual physical, both of my sons received ssi disability, but their claim was denied. I contacted Medicare for a explanation.

reason was they don't cover preventive exams they were not there for a preventive exam they were for their annual physical. Explanation of preventive includes the following a screening for services to preventive services to help the patient maintain their health and prevent potential illness. A annual physical

includes wellness exam and a full physical exam including blood work, lab tests and vaccinations. This was the procedure that was done for Bryant & Stephan

Wiggins not a preventive exam.

Bryant Wiggins date of birth is 05/24/1992

Stephan Wiggins date of birth is,01/05/1995

If you have any further i can be reach at [protected]

I am Earl Stays the farther for both of my sons.

reside at 8424 Four Sisters Ln Charlotte NC 28215

I have had on going health problems in *** for over a year I have seen three ear eyes nose and throat doctors , and the third finally told me I need my tonsils removed after I had to go to the *** novant hospital for help which declined me for help theyre exact words were they only save lives and sent me out the door I had to go out of network pay out of pocket and denied disability in the state of *** so I have no job or money and I was just billed 200 dollars for going to the e.r for help for my tonsils being swollen due to an oj going problem for two years now we're two novant two specialist told me two different things about my issue and I never received help period now that I goto the hospital iw anted two hours to see a doctor for five minutes which I was billed two hundred dollars for just to hear her say she only saves lives sorry nothing I can do I was referred out of network to a third specialist who said I definitely need my tonsils removed I have cyst and tonsils stones so bad I live in terror thinking I'm going to die every day and have brought this up to every novant doctor even my dentist for novant for years and I have received no help they know I have no job and I'm stuck suffering with medical debt for services I had to seek else where and pay out of pocket and I don't even have a job to pay the bills . Something needs to be done about the health care system in *** you wonder why the world looks how it does it because of how our healthcare system treats people and denies then health care . I can't review any type of help I haven't applied for and this is wrong Todo to someone who has enough going on 200 dollar *** for what ? What care did I receive her words exactly sorry we only save lives here that's at the e.r , you know how many times I was denied healthcare by thier hospital one time me and my mother set In her car while I had a panic attack and they told me sadly patients are better off killing them selves

On behalf of my disabled husband *** Sometime in 2020 my husband visited Novant health Sun Valley. He was seen & upon arrival they ask you very clearly filing ins with tricare?. At that time my husband stated yes TRICARE then I asked the other information such as traveling address change etc. At this point in time my husband was seen & we went on about our business now come December 2 got a phone call from Novant Health stating that we have an outstanding ***. Very unusual considering TRICARE for my husband is paid at 100% & we have never had any issues. Recently they have started charging a co-pay which is very unusual & TRICARE turns around & reimburses us. This lady states that the insurance was not filed on a claim & after 90 days they cannot file the *** its our responsibility. However its their responsibility to one contact us via phone or by mail which they state they sent it by mail however they had a wrong address on file never contacted me to advise. I do not feel that a patient should be charged for something that the provider did not do that they stated they would upon the appointment. I spoke to *** that stated shed give us 20% off if we pay in full today. Im sorry but yet again my insurance wouldve paid all but $30 Im not paying $189 when I shouldnt have to. The $30 would also have been reimbursed which now I will not get that either. You cannot consider yourself doing your job by blaming a patient. This is very ridiculous and if they were not receiving any payments why can I not pick up the phone and call someone. They had no problem calling me yesterday for an returned mail which actually was not returned mail someone returned our mail because it probably got placed in the wrong mailbox. Weve lived at this residence since *** never had any issues with our mail. So what makes it any different for them to pick up the phone? Stop blaming the patient and take responsibility for the failure at novant

Complaint is in reference to an ER visit 08/15/22 at H2*0*8***0*1*5*7*1*6H H9*4*9*4*8*2*0*1H Ctr in *** that turned into a pure NIGHTMARE. Got there around 8PM or so, was not called back until about 10ish then called after 11pm to see the dr. *** asked me a few questions , looked at my rash from what I stated was an allergic reaction from possibly my *** medication, had a nurse give me 2 pills (hydroxyzine)for itching, drew tubes of blood and sent me back to the waiting room. I waited and waited and waited, it was alllll night before I saw *** again at 6:1*am . At this point all he did was stated it was a case of vasculitis(which it WAS NOT), gave me a prednisone rx and sent me out of there with my blood pressure at 175/95 (high and didn't acknowledge it). It was a push out for the next victim to have that room. SERVICE WAS HORRIBLE. And didn't find out until about 2am that there was only 1 DOCTOR AND 1 NURSE ON DUTY until another patient was complaining about the time we had been waiting and no one was being seen. The receptionist was RUDE and loud with him and this is something that needs to be TOLD to patients BEFORE THEY CHECK IN at least they can decide to stay or leave.I received a bill from the hospital for this visit for $2415.00 in which $1747.00 was laboratory(tubes of blood not even a urine test)--RIDICULOUS when 2 days later I was sent to the same LABCORP on this same property by another Dr and literally paid less than $15 for 4 tubes of blood drawn plus a urine test.THIS IS PRICE GOUGING BEYOND GAUGING. When I called the billing office to inquire about the bill 10/11/22 stated the bill was correct but she could forward for review. Got a call from *** 10/12/22 who was going to research the charges and call me back in 2 days. Left her messages 10/14,10/16, 10/20 and she finally called me back and stated the bill was correct and THE *** OF SERVICE YOU RECEIVED DOES NOT MATTER-THAT IS AWFUL WHEN THIS SHOULD BE PRIORITY.

I presented no medical problems in the 6/4 physical for the dr to address & was not being treated by that doctor for anything. I did sign the policy waiver stating if I did present a medical problem I could be billed for both the physical & office visit. In Dec 2021, after visiting another dr I found out my account was in collections. I called Novant billing and was referred to the dr; the dr referred to billing. I was told in the future to not answer ANY questions in a physical. *** said all was correct, because the doctor said she was treating me for chronic conditions & since i was questioning my care they were sending to risk mgmt. If you review the prior physical, no conditions are listed. Yet, in Dec 2021/Jan 2022, the doctor is stating she has been treating me for chronic conditions and was doing so on June 4 physical. I asked questions about why it was stated I have medical conditions that i don't have (proven by my records) & was told I was dismissed as a patient. Novant has a bill of rights that say patients can ask questions but I did and was ignored & penalized. I don't want to see this dr, but I think it is a penalty that I cannot go to this urgent care facility just because I asked questions about my own healthcare. I continued to ask *** violations questions with no answers. Risk mgmt responded & did not answer healthcare questions. The contact said they answered everything, but they didn't answer my questions and talked about billing. i have healthcare and rights questions. I asked for a mgr & was told no & that it could go for a second review but I wanted to make sure the 2nd review actually answered my questions. I never rec'd 2nd review but was told it was done & when i asked how can i get my care questions answered I was told "I can get a laywer." I started asking questions in Dec 2021 &no one has answered yet- 10months. I've called the Novant complaint# since July & risk mgmt for a mgr & never got a call back.

Abide by the Health Care Cost Reduction and Transparency Act of 2013: you have to tell someone what their cost will be in advance. Not done. Abide by the Health Care Cost Reduction and Transparency Act of 2013: you have to tell someone what their cost will be in advance. I've called the number provided by Novant Healthcare, ***, over 14 times prior to the surgical procedure to inquire about price and estimate cost of procedure and insurance cover. I never reached the right department, got transferred over and over again without being able to reach the right representative. Several messages were left with no return. Novant has filed a claim with the insurance without letting me know the cost, and price charged was about $2,200 plus over national average for the procedure (*** Search database Outpatient Facility Average: $6,400, among other sources). Once I tried to talk to a representative at Novant, the only option provided to me was to set up a payment plan. I disagree with the amount filed to my insurance, where I was left to pick up after what was not cover. If I knew the price prior to the surgical procedure, I would shop around for a better price. I also had to call several times, after procedure, to reach a representative whom would provide me with the procedure codes used for the procedure and detailed bill. I had to wait 2h47 on the patient waiting pre-op room because the procedure was delayed. Novant also has filed a Covid-19 test claim to my insurance, and the lab has billed me with the amount that my insurance did not cover. I was told that I wouldn't be charged for the Covid-19 test. PS. The procedure for the Covid-19 test was not applied properly. The nasal swab was done on the edge of my nasal cavity and not on the inside, 1 inch, as is required for the test, compromising and rendering the test mute. I have taken the test ever other week, per my office request, and have experience with proper procedure of the Covid-19 test.

I am being sent erroneous statements for amounts due of $89.88 which is 100% INCORRECT! I owe ZERO since my insurance pays 100%. I have been a patient of Novant Health/Lake Norman Oncology for 7+ years and have had the same insurance since being a patient. I have Medicare as my primary insurance coverage and *** (***) as the secondary insurance, which pays 100% of which Medicare does not cover. I am a cancer patient of Novant/Lake Norman Oncology and have Stage IV metastatic breast cancer. I have NEVER received a bill for any services I have received since my insurances cover all services 100%. HOWEVER, I received an email message and a USPS mail with a statement from Novant stating that I owe $89.88 for type of service "hospital" for chemotherapy services! I do not receive my chemotherapy treatments at the hospital, but rather at the doctor's office attached to the hospital. I have written to Novant via MyChart, an internal account with the doctor's office and told them they made an error and I do not owe them any money and they must have coded my services incorrectly. I heard nothing back. So I called their billing office (***) and spoke with "Tammy" and told her about the erroneous statement they sent me. She said she'd look into it and they'd adjust it and send me a corrected statement. Received no such thing. But today, I received a SECOND statement saying "due upon receipt, $89.88". Again, this is incorrect and I owe them zero. If they would have coded my services correctly, I would not be wasting my precious time writing this letter to you. I have attempted to resolve this by contacting Novant and speaking with Tammy in billing, then Anna R., customer service rep in billing; and finally, Marquitta M, billing department. They tell me my "concerns have been addressed" and offer no explanation as to what that means. I wrote back to them and asked if that meant they corrected their error and my account reflects zero balance due. They have not responded. So I am writing to you.

I had the misfortune to visit this office in late February. I was experiencing symptoms of flu and needed medical assistance. Firstly, the reception refused to accept any emergency contact information for my wife either phone number or email address. I gave my health insurance provider information. Prior to my doctor's visit, I was forced to stand on an ice-cold floor in my bare feet because the attending nurse refused to allow me to keep my socks on. During my office visit with the doctor my symptoms of flu and/or bronchitis were never addressed nor evaluated. No chest X-ray was given or ordered. I was never given any prescription for antibiotics. I, and others I have been in contact with professionally, consider this blatant malpractice. I have been ill ever since with the very same issues, but now due to Covid-19 I am being advised not to attend any doctor's office due to the risk of infection with corona virus, even though I now have active Medicare coverage. What this doctor did do was order $1000 in lab work with a third-party provider without my knowledge or consent. This office evidently never ran my insurance to verify coverage at all. I was told personally by both my insurance company and the underwriter that I did in fact have insurance coverage at the time of the visit. I checked beforehand in the first week of February, If this office had ran my insurance we would have known that I had no health insurance coverage at that time and I would have left the office before even beginning the office visit at all. Now the lab provider is demanding full payment for the lab work ordered by this doctor - from me. I have been out of work since the 1st week of March and at the end of July our family will not even have enough money to buy enough food and nothing to pay rent or other bills. Efforts to contact this office or Novant Health Corporate were met with a total refusal to acknowledge any responsibility in this matter. They refuse to answer phone calls or cooperate in any way, shape or form Product_Or_Service: 02/24

I had surgery at MatthewsSurgeryCenter on Aug20, a JV w Novant, and I continue to receive random bills that were not disclosed at the time of service. On Aug 20 I had surgery at Matthews Surgery Center, which is a JV between Novant and OrthoCarolina (this was disclosed). Prior to the surgery, I had to go way out of my way to get an estimate of the cost. After several requests, I was finally sent an estimate. Before the surgery I went to get COVID tested at the Center and at the time paid the fees, which I was charged separately for both the Anesthesiologist and the Surgery Center fees. I thought that was it, but little did I know... Next I get a bill from Novant with no detail what it's for. I love that they ask for money and expect patients to blindly pay it. Turns out it was lab results, results that I never saw and had to again go out of my way to request despite multiple check up visits post-op. The bill also did not take into account my insurance, which they had from the start. So, I had to deal with that. Then I get another bill for apparently a Nurse Anesthesiologist. Another charge they did not bother to disclose. I'd called about it, left a message, never got a call back. Next thing I know, I get a past due notice and a threat to send me to collections for not paying something they failed to disclose that I had to pay. On top of all this, I had a horrible experience with the anesthesiologist because they rotate them through the center with zero care for patient care. The last thing I remember before going under is screaming from the pain in my hand. I literally thought I was having an allergic reaction and that I was in the moment where I was going to die. I've had surgeries but never experienced that before. I tried to call the Center to find out what happened and basically was told that I could not talk to the doc. "He's back at the hospital and won't be back for a month." My request for his name and number at the hospital went nowhere and instead I was passed *** to whomever happened to be there that day, someone who was not familiar with my case. There is little regard for patient care through Novant or through Matthews Surgery Center.

Manassas, VA hospital 4 years ago. Bills paid but hospital continues to put on credit report q 3-6 mo. after disputes. Was seen in Haymarket/Manassas, VA emergency room at Novant hospital 4 years ago. The bills were paid upon receipt. One bill was disputed as it was duplicative and not valid. During this same visit a complaint was filed with the Novant hospital team due to the terrible care that was received and HIPPAA violations that occurred. (triage left a patient bleeding, hypotensive, pale, tachcardic for hours while taking common colds before then never looked at wound for another few hours after being taken back. Then reception insisted my PII including social be discussed with the door open and unknown non-staff people in doorway. An assistant did the wound care, left material inside wound, a nurse came in never introducing herself and gave me an injection - later found out tetanus shot, assistant did a few sutures and then gave me bandaging material to cover wound. I was left waiting to know if could leave. Never saw a doctor despite being billed for one). Their staff reviewed the bill and I had family members provide statements as well who were present during this visit. As a result, the hospital sent me a revised invoice at ~1/3 the cost. This was paid immediately. I have the invoices and online statements to verify this. Despite paying them, Novant put (without notification) 3 bills which were paid on my credit report. They were successfully removed the first time within a few months of the visit through the hospital's finance team. There after, nearly every 3-6 months for the last 4 years, these bills have continued to post to my credit report. I only get notice of this when I get alerts from the credit agency. Novant or any collection agency has never since contacted me prior to posting. I have successfully disputed with the collections agency and/or Novant each time. However, these continue to be illegally posted to my credit report despite continually being successfully disputed as they were paid. Unfortunately, this is common practice for the hospital such that multiple local groups no longer have their physicals and treatments done at these facilities for exactly this reason.

Unethical, unfair, undisclosed charges being billed for treatment On 5/14 I was given an infusion treatment (Iron) at Novant Health ordered by Dr Nasfat *** I was never given an option of locations to choose for service as the appointment was scheduled by the Dr's office. At the time of service I specifically asked the charge for the treatment as I did not want "any surprise bills" and I was told I was only responsible for the co pay of $50 which was paid at the time of service. 8/16 I receive a bill for $1,610.74; I immediately called the # listed on the statement*** after being placed on hold for hours, transferred from rep to rep; I began to call other offices to investigate these outrages charges for iron (which I feel I could have purchased an over the counter supplement for $2.00). Over the course of the last 8 months, I have made over 30 phone calls, sent complaints via email, left messages, went to the Novant office, and this issue still has not been resolved. At first I was told"this was being looked into", but now I am being told there is nothing they can do. Throughout this nightmare, I have spoken with multiple reps, nurses, etc including Kim, Ashley S, Denise, Amy, etc all of which have been absolutely no help. I was also advised by their Ballantyne location there was a coupon which should have been applied at the time of service which was not and I was also informed by their ballantyne location at the maximum, my cost should not have exceeded $50 as they offer the same service at their location and the cost ranges between $0-$50 (the amount of my co pay). This complaint is to address not only the billing but the lack of customer service and outrages cost not being discussed with patients prior to services being rendered. I was not an emergency room patient, nor was I given any type of emergency assistance. I was simply scared into a $3000 treatment that lasted 30 mins and made absolutely no impact on my health. If the Dr/nurse/office would have discussed this information prior to scheduling the service I never requested, I would have refused and checked with my primary care physician for other options. However I was never given an option, made aware of the cost, or advised of any charges until months after the treatment. I feel this is a common practice done with their offices in an effort to overcharge patients for services not needed.

Refuses to *** my hospital bill to medicaid and been dealing with this since January . January 26,2019 I went to labor and delivery at Huntersville medical center because I was having symptoms of pre-eclampsia. They kept me overnight to watch me. The bill was paid by pregnancy medicaid which I had at the time. I then had my daughter March 5. They were trying to send that bill to bcbsnc which I had for other problems besides pregnancy but it was blue local so only applied if I went to atrium. While talking to them about my March bill and saying that it should be paid by medicaid since it was the birth of my child. Plus all my doctors bills were paid by mediciad and the bill from January was paid the person thru *** did something and reversed the bill and now I have a balance. I finally talked to someone who was smart enough to finally send my March bill to medicaid and it was paid. Now I'm stuck with the January bill. I have spoken to at least a dozen people and nothing has gotten resolved. I've faxed and emailed the explanation of benefits to them to show that bcbsnc local isn't going to pay. I've explained to them a dozen times. I got a letter in the mail from novant saying that bcbsnc paid me and I have to pay them. That makes no sense at all because novant is not even in network and the deductibleiis $33,000.I got another letter saying that blue local is refusing to pay because I haven't done what I was suppose to. I even contacted medicaid and they have evidence they paid it before and gave me a number to give novant so it can be taken care of. And yet and still I have this $11,000 bill. The person I talked to 2 weeks ago promised to send it to medicaid since it was sent back to bcbsnc once again. Yet and still it's still there and there's no evidence of them submitting the claim back to them because I can see on my medicaid portal. So if they would just send the bill to the right insurance then it will be paid. The crazy part is I'm pregnant again and the person I spoke to on the phone to make my appointment asked about my insurance and knew that novant don't take blue local. This is ridiculous to have to deal with this for a year and a half with no resolution. Something that can easily be fixed. Another thing is medicaid only pay a bill within a year old and now we have missed the window to get this taken care of because of the stupidity of Novant. I refuse to be responsible when it was their doing.

Novant Health unjustly charged me two medical visits when the doctor wrongfully caused pain and suffering that required me to have a second visit. I had a severe skin eczema rash around my ankles and feet (top portion) and visited Novant Health in Wnston-Salem, NC on May 6, for medical attention. Dr. Jennifer P saw me and made a diagnose. I told her that I am allergic to amoxicillin, but she prescribed a medication (Keflex) that was a cousin to amoxicillin. I took the medication as directed for the rest of the day but started experiencing nonstop itching all over my body from neck to feet and sweats, resulting in sleepless night. I returned to Novant Health the next day, May 7, and the receptionist immediately saw the alarming, burning red color rash around my neck and arms (uncovered skin). She also recognized me from the other day and I told her that I need to see the doctor again due to the adverse reactions to prescribed medication. She checked me in for the doctor visit and told me there will be no charge for the visit. I saw Dr. Philip K this time and he prescribed me another medication that I did not have allergic reaction to it. I had been receiving a bill from Novant Health Winston-Salem for only May 6th visit ($30) and spoke a couple of representatives in billings department to complain that this charge was not valid and unsupportable because Dr. P did not treat me initially but rather caused pain and suffering after my visit with her. This was close to a medical malpractice and I told Novant Health that they are lucky that BlueCross BlueShield paid them and I did not file a lawsuit. This case eventually escalated to another department of Novant Health in Charlotte, who conducted the investigation in October . Needless to say, Novant Health concluded that I am still responsible for the charge and they also decided to charge me the second visit ($33.85), even though the receptionist on May 7th said otherwise. Per Novant Health, "...your provider treated you with your health and safety in mind. We determined the care you received was clinically appropriate and correct." Considering my allergy information, Dr. P did not dispense good medical judgment when she prescribed an inappropriate medication for me that resulted in adverse reactions, requiring a second visit to Novant Health. This is absolutely wrong and Novant Health is not holding themselves and Dr. P accountable for poor health medical services. Novant Health should be ashamed of themselves for charging two visits due to medical mistakes made by Dr. P. I strongly suspect that Novant Health knows they are in the wrong when they placed two accounts but related in two different debt collection agencies locating in different states. The account for the May 6th visit ($30) was placed with MediCredit, Inc., Maryland Heights, MO, in October . It was no surprise that MediCredit's investigation results' agreed with Novant Health in late November . They did not require my response. The second account ($33.85 balance) was placed with WakeField Associates, Knoxville, TN, in February . I recently disputed the May 7th bill with WakeField and am confident that WakeField will have the same conclusions as Novant Health.

I have received NUMEROUS "notices" from NOVANT demanding payment for $40 or $44.00 or $44.49, for an unknown nefarious charge(s) via NOVANT MY CHART. I have received NUMEROUS "notices" from NOVANT demanding payment for $40 or $44.00 or $44.49, for an unknown nefarious charge(s) via MY CHART on the NOVANT Health System website. Please see a copy of my Certified/Return Receipt Letter to NOVANT HEALTH, which was NEVER responded to, dated April 14, and received April 15. Please note the following: I NEVER received an itemized medical bill, AS REQUIRED BY LAW, from Novant Health or its subsidiaries or assigns. I have recently obtained the attached "Invoice" dated 6/24, which I NEVER RECEIVED by mail or via the internet, which indicates that my secondary insurance was billed, and this is listed as UHC, which is the abbreviation for United Health Care, which I have NEVER had in my lifetime. I was covered by ORIGINAL MEDICARE and GHI/Emblem Health. My husband (Seymour Reznitsky) died in January after a long illness and was on Medicare and Medicaid primary, and Empire Blue Cross and GHI secondary. I continued with Medicare, and GHI/Emblem Health under the Federal COBRA Act. Recently, I received a phone call from a person who identified themselves as a NOVANT employee, who stated that GHI merged with United Health Care. This is NOT TRUE. GHI-Emblem Health was created with the merging of GHI (Group Health Incorporated) and HIP or HIG: "What is Emblem Health? Emblem Health was formed in 2006 through the merger of two New York health insurance companies with roots going back to 1937 when Group Health Incorporated (GHI) was founded. The second company, Health Insurance Plan of Greater New York (HIG), was founded in 1947. Both plans have a history of focusing on health coverage for low and moderate-income people in the New York area. The merger made Emblem one of the largest not-for-profit health care insurers in the country." GHI and/or Emblem Health has NOTHING to do with United Health Care or UHC. There has never been any appropriate explanation and Novant has FAILED TO PROPERLY RESPOND TO MY REQUEST, AS I RECEIVED NO VALIDATION OF THIS "MEDICAL BILL". THE PURPOSE OF THIS LETTER IS TO DISPUTE CHARGES AND GAIN INFORMATION. TIME FOR REVIEW OF THIS SURPRISE BILL THROUGH ANY AND ALL MEDICAL INSURANCE HAS TIMED OUT. MOREOVER, DO NOT CALL CELL NUMBER (XXX-XXX-XXXX) or my home number. I HEREBY REVOKE PERMISSION FOR NOVANT HEALTH AND ITS SUCCESSORS, ASSIGNS OR SUBSIDIARIES TO CALL MY CELL PHONE NUMBER(S) or my home number. DO NOT SEND OR REQUEST ANY MEDICAL PAYMENT REQUESTS, INFORMATION, OR BILLING PERSONNEL REQUESTS VIA THE INTERNET IN THE FORM OF EMAILS AND/OR "NOTIFICATIONS" THROUGH ANY INTERNET PORTAL OR COMMUNICATION IN ANY AND ALL ELECTRONIC FORMS, INCLUDING, BUT NOT LIMITED TO "MY CHART" UNDER THE NOVANT HEALTH MEDICAL CENTER WEBSITE. Novant Health has thus far failed to honor this request. It is my position that this purported medical bill was not received, and was forwarded to an insurance company under which I was NEVER insured. Moreover, it is my additional position that this represents a "Surprise" medical bill which is illegal. See attached copy of the first page of the North Carolina Statute that addresses Surprise Medical Bills.

Spoke with customer service 5/8 /20 my balance showed -0- moved to collections. Told that I had 120 days starting 4/2. If so, why was it moved? I have been a consumer using Novant Healthcare system for years. I've always made payments on line and though paying in installments, paid all balances in full. Imagine logging in to your online account to make a payment and see your balance is zero. I've been making payments on this appx. 700.00 balance since March from services rendered in February. I also received a voicemail from Novant Healthcare System Billing Department stating that they received returned mail from my address... Unsure why, as I receive correspondence from Novant. I've made a total of 250.00 in payment since March and was about to make another payment when I saw the balance was zero. I contacted Novant at X-XXX-XXX-XXXX. I left a message requesting a call back. Hours later I called again. This time I was given the direct number X-XXX-XXX-XXXX in case I got disconnected and for future reference. I finally got through and spoke with Jaimie. She pulled up my account after I verified my information and she told me that my account is at a zero balance because it was moved to collections. I reviewed my account and all payments made through the portal to the hospital and doctors for the various services I received and still could not understand why my account had been transferred. She told me... Payment must be made in full within 120 days. That being the case, I was seen at the Emergency Department per my Doctors instruction on 2/21 thereby my account should not have been moved until June 21st. Which also would allow me to pay my outstanding balance before this happened. We dig further and I questioned is this because I've been making payments on my own and have not set up a formal payment plan, and asked a few other questions as I voiced other concerns about plans any paying more monthly than the plans map out, not wanting to link my cards for automatic drafts. Imagine how I felt when further review indicated that I actually have 120 started 4/2 and my last online payment was made 4/21 - my account moved to collections on 4/28. Now I'm getting furious with this debacle. My account is moved..not for non payment, but for an outstanding balance over 120 days which has not been reached using either the date of service and definitely not the date of 4/2 which would have given me payment submission until August. She stated that this was a mistake, as we are human and mistakes sometimes happens, but she will pull balance back to the account and I can then speak with someone to discuss a payment arrangement. Mic drop... what? A mistake? A mistake that could end up on my credit report when I'm not at fault. Based on the information received NOVANT is at fault for prematurely moving my account which by the way as of this morning is still showing zero and not 450.00. My dilemma is when is the account truly up for collection? Must I set up a formal payment arrangement though payment is being made? When will my balance be back in the portal for payment to be made? Had I not been diligent and making payments checking my account as I do my credit report, would you have caught this "human" mistake before it fell into the black abyss of TransUnion and Equifax? How many other accounts have been victim of this type of "human mistake" which can be placed on your credit report through no fault of their own?

Wrong coding for services. Novant refuses to correct Due to daily contact with the public in my employment I was exposed to positive people with Covid-19 on a few occasions. I required testing due to exposure and my primary care physician (PCP) did not provide testing. His office instructed me to seek one of the hospitals who provided testing. I found Novant's drive-thru testing to have the earliest appointments. I made an appointment. Upon arrival I provided them with the information that included I was being tested due to exposure to someone who was Covid-19 positive. Each time I was tested I provided the same information. Two of my tests Novant did not provide the proper coding for my insurance company to cover the test. When pointing out the mistake to Novant they have refused to change the coding to the proper code by adding "CS" to the record. Over time they have refused repeatedly and have declared that Blue Cross Blue Shield of North Carolina (BCBSNC) correct the record. BCBSNC has told me directly that Novant has to correct the record. BCBSNC has also called Novant's billing department to discuss but Novant has refused to respond to them according to BCBSNC. Additionally, BCBSNC has added two colorectal cancer screenings to the services provided at their drive-thru Covid-19 testing locations. When I inquired with Novant about those notations I was told by one of their representatives that BCBSNC required that to be added to all of the services provided to someone in my age group. When I pressed and asked the Novant representative why then it was only on two of the screenings and not all four I was not provided with an answer. She told me that I requested the screening when I met with the providing physician. I called her on that let her know that never did I meet with a physician at the drive-thru Covid-19 testing. She told me according to their records I did meet with the physician. Yet another blatant lie from the Novant representative. Upon calling and talking with someone at BCBSNC they unequivocally told me that BCBSNC had no requirement for any provider, including Novant, to add on a colorectal cancer screening when it was not performed. Novant continues to refuse to remove the colorectal cancer screening from my record and perpetuate their false claim that I requested the exam along with the claim I did not state I had been exposed to Covid-19 and that was why I was there for drive-thru testing. On one of the Covid-19 screenings I went with another person in the same car. We both reported exposure to a positive person. We were each coded differently for the Covid-19 test and both received colorectal cancer screenings. Such a screening is quite awkward in a drive-thru setting. Especially when two people are in the same vehicle and are not allowed to get out of the car. (That, of course, is hyperbole to show that Novant is incorrect in their billing.) Novant's unwillingness to correct the record on coding in the Covid-19 tests is negligent at best. Their coding for tests not conducted could very well be fraudulent. Novant has been given four opportunities to simply correct the record. They have refused each time and get more and more belligerent with each request. Novant has told me that all of the tests were coded the same way. According to BCBSNC two were coded with the "CS" and two were not. Novant has indicated that BCBSNC is not telling the truth. However, BCBSNC paid those two coded with "CS" and I am not being billed for those. For whatever reason Novant continues to add to the problem by adding false statement after false statement.

I am being billed for a service that is provided without charge by Medicare. I am being unfairly billed (Novant Acct#XXXXXXX) for an outpatient hospital visit and an EKG. I am on Medicare, Part A & B and Tricare for Life. On 9 December , I had an appointment in my primary provider's office for a Welcome to Medicare visit, yet I was billed for an outpatient hospital. An EKG was part of the Welcome to Medicare visit at my provider's office. Per the Medicare.gov website, a Medicare enrollee can receive and not be charged for the Welcome to Medicare introductory visit only within the first 12 months of being enrolled in Part B and that you should "Bring to the visit your medical records, family health history, and a list of prescription drugs, over-the-counter medicines, and supplements you are taking. Your doctor will record and evaluate your medical and family history, current health conditions, and prescriptions, and make sure you're up-to-date with preventive screenings and services. ...Part B covers an EKG or ECG (as a one-time screening with a referral from your doctor as part of your "Welcome to Medicare" preventive visit and as a diagnostic test.)" I have messaged Novant's billing department no less than 10 times and spoke to someone on the phone more times than I can remember. I also contacted Medicare via phone call and chat several times. I received an answer via phone with Medicare that I am being incorrectly billed for the visit on 12/9. When that failed to impress the Novant billing department, I contracted Medicare.gov on 2/12 and got a chat message from Medicare stating that, "Also from 12/9, there is a claim that was billed for $148.00, which is being rejected by Medicare. It was for Dr. John Weathers, and it was for the doctor's portion of the office visit, and an EKG. It shows it is being rejected by Medicare because there is a billing mistake. It says the place billing the claim is different than the provider who is on the claim. You are not responsible for the charges on this claim. A rejected claim like this means we need the provider to correct the claim before it is fully processed. This is claim number XXXXXXXXXXXXX. It shows they aren't allowed to bill you for anything on this claim." I sent this information in writing to Novant billing, vi*** account. When I received the same we-have-reviewed-and0-you-are-wrong-and we're-not-budging type of response, I once again contacted Medicare via chat on 3/5, and was told: "I am showing claim XXXXXXXXXXXXX from 12/9 is in a rejected status, which means the contractor has returned your claim to your provider because they need more information to process and pay your claim. Your provider needs to complete the missing information and file the claim again...If that provider accepts Medicare, but refuses to make the necessary corrections and resubmit the claim, you can call 1-800-MEDICARE and a representative can submit an assignment violation because that provider is required by law to submit claims to Medicare." I have been advised by Medicare not to pay this bill and that this agency is in violation if they even bill me for this visit. Yet, Novant continues to reply to my requests to resubmit to Medicare with what I can only describe as a "canned" reply that they have reviewed my record, made no errors, and will not resubmit. I receive monthly statements in the mail for a hospital visit on this date. I have taken one of these bills directly to my provider's office to ask for help and was got no further than the front desk where I was told "it is not my job". I even called Novant again to tell them that my spouse is covered by the same insurance and was not billed for his previous "Welcome to Medicare" visit. I am at a loss with how to communicate with these people, and I feel certain they plan to turn me over to collections. If I pay this bill, which is not even legally charged, I expect that whatever Medicare billing errors this agency made in my account will become the norm. Can you please help?