NortonLifeLock review: Abuse of customer confidential data

Around 10 AM 9/29/[protected])

Support staff was not technically capable of performing refund procedures on a Mac computer. Situation degenerated to support techs opening a remote session on my Mac desktop.

These acts ensued:

1. I was told that all the fields on the refund submission form must be filled in even though the interface clearly stated only fields denoted by a red asterisk were required. All the non-asterisk fields were some form of personal or financial data.

2. I asked the techs to disable or drop their desktop session while I typed in the fields in private. They refused to do so.

3. The form's checkbox for agreeing to additional services had no red asterisk, but they said I had to check it anyway.

4. I expressed my desire to not have an additional undefined service as a condition of getting my refund. One of the techs used his desktop session on my computer to click the checkbox anyway.

5. Finally the tech clicked the form's Submit button without my permission.

All of the above is a total violation of industry standard policy and procedure for a remote desktop support session.

If the fields without an asterisk were indeed not required, and the techs refused to sign-off while I typed privately, then the techs were committing overt acts to compromise my privacy and financial information.