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CB Moving and Relocation North American Van Lines Complaints #2-21
North American Van Lines

North American Van Lines review: Service provided by the salesman/broker company ( 1 comment)

W
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8:14 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

We moved from St Stephen, NB to Claresholm, AB. Our salesman was Paul Coyle who works for All World Moving out of St John, NB. This salesman out and out lied and is a poor representation of the company. 1) Paul on several occasions told us that we could bring empty propane tanks and aerosol cans in our move. This is a lie. At NO time can you bring these items and the trucker was very quick to ensure we did not have these. 2) Paul told us that our belongings would be separated by a wood wall. This was not the case, our belongings were in fact mixed with another clients. 3) Paul told us that we had a large load and would be loaded first. That was not true. We were the last load on the truck and because the salesman did such a poor job quoting, are belongings were actually shipped on two trucks. Our belongings did NOT fit on the truck that came to pick them up. 4) Paul told us that our belongings would take no longer than 5 hours to load. It took the movers 12.5 hours to load and as a result we missed over going away party. The brokerage and especially this salesman should no longer be working in this field.

Desired outcome: We believe that there should be some compensation for the pain, aggravation, missed going away party and total misery this move cost us. We booked 2 months ahead. There was no excuss for this.

Keywords:
1 move 10 movers 2 salesman 3 company 4 propane tanks 5 aerosol cans 6 trucker 7 belongings 8 wood wall 9 load
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C
C
Company is a sham
Dickson, US
1 comments
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Jan 11, 2022 4:32 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I had asked them to move me to Kansas City MO then changed my mind a few days later and they would not give me back $1811.13.
This company is a sham don't do business with them.

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  1. North American Van Lines Contacts

  2. North American Van Lines phone numbers
    +1 (800) 228-3092
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    +1 (800) 299-1700
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    PO Box 988, Fort Wayne, Indiana, 46801-0988, United States
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    Jun 03, 2026
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North American Van Lines Category
North American Van Lines is ranked 11 among 146 companies in the Moving and Relocation category
#09 1-800-PACK-RAT 1-800-PACK-RAT #10 All My Sons Moving & Storage All My Sons Moving & Storage #11 North American Van Lines North American Van Lines #12 UniGroup UniGroup #13 Mayflower Transit Mayflower Transit
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