North America HVAClooks like a total scam


What a professional behavior to blame customers for something they haven't done!!
One month ago I ordered an item from them and got another one. At first, to exclude my fault, I checked my profile on the website and my cart. Everything was right. I placed the item I initially wanted.
Knowing this I called their support. They started giving me lessons on how attentive I should be when ordering because there's nothing they can do for me. Great. Why? I was ready to prove, but they didn't listen to me.
I sent an email and attached the print screens with the right order.
It's been a week. Silence...

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