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I purchased several items from this website. 3/4 of the items arrived with no problems. On Nov. 23rd I ordered 3 pairs of "Luxurious Australian Double Button" boots, on the website it stated that they retailed for 139.99 and the picture showed "UGG" on the boots. I have yet to receive one pair first off (they keep telling me that due to the strike at LongBeach port they are having problems getting them in. There is no strike going on at LongBeach port.. I have family there and confirmed this information). The two pairs that were shipped and received looked by my daughters out of state looked like they were purchased at Big Lots. They were 3 button boots, garbage quality and the girls stated that it felt like waking on plywood when wearing them. There was nothing luxurious or Australian about these boots. Constant calls and emails have returned no solution to this problem. I have gotten the corporate phone #'s for both corporate offices and everyone needs to start calling them continuously, plus I am contacting an attorney friend of mine that does class action lawsuits if anyone is interested in participating in putting this company in its place. The New York corporate # is [protected], The Canada corporate # is [protected]
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NoMoreRack.com, New York, New York Complaints & Reviews - Bait and Switch / Horrible Service / Class Action Lawsuit
Review all NoMoreRack.com, New York, New York complaints
NoMoreRack.com
Posted: 2012-12-23 by EWill41
Bait and Switch / Horrible Service / Class Action Lawsuit
Complaint Rating:
Contact information:
NoMoreRack
381 Park Ave S
New York, New York
United States
Phone: [protected]
The same thing happened to me I order Australian boots over 1 month ago and have not received them.
I have emailed them 3 times they said they would be here on the 21 of December and it is the 24. They are christmas presents. I am missing 4 items still 3 boot and 1 shirt. I emailed again and no response.
Hi,
Please accept our sincerest apologies for the negative experience you had with our website. We sincerely assure you that we are more than willing to have this matter immediately resolved for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your nomorerack experience is always amazing.
Will you be posting contact information for the Class Action Lawsuit? I will definitely be in.
I will be calling the corporate office tomorrow. I have been waiting for the same boots for over a month, they are apparently "lost" in transit. The tracking number they gave me is wrong and they have yet to give me a new number. I have another item same problem, invalid tracking number. Then I have other items that were "promised by the 21st" that just never showed up. Then they have the audacity to offer me a "store credit" for the full amount...are you serious?!?! If anything I should get a store credit and refund for the full amount! I tried explaining this to one of their customer service agents who speaks not a word of English who just couldn't wrap his head around the whole idea...After all this why on earth would I go ahead and purchase more from this website. If you start a class action suit, I am in! I plan on waiting another week to receive full refunds and my "lost" items before I write a complaint to the BBB for each order and file a dispute with paypal for the transactions. I find it appalling how they do business and if you email them you get the SAME email over and over again no matter what questions you ask. Anyway, Class Action Suit, bring it on because I am in! And if and when my "ugg" boots arrive if they are not authentic, I will file suit.
I ordered the Ugg boots on Black Friday. It is Dec. 28th and still nothing. I called a customer service number twice before Christmas. The first time the girl said the tracking number was wrong, but they were on their way. The second time I called she said I should get them tomorrow. That was the 23rd. I went back to the confirmation email to get the phone number to call today and the information is removed, no phone number! Thank goodness I didn't spend too much on the boots, but I could have given the money to charity for Pete sake..I don't want their stinking boots now! Live and learn. No more nomorerack!