Nippon-Yasan
reviews and complaints

I recently had an experience with Nippon-yasan that left me feeling frustrated and disappointed. I had placed an order for over $250, but unfortunately, my order never shipped. I reached out to their live chat support multiple times, hoping to resolve the issue, but each time I was promised that my issue would be taken care of, and yet nothing ever happened. I was left feeling like I was being lied to by the chat support team.

One of the chat support team members suggested that I make my ticket "Attention Nakamura," but unfortunately, I never received a response from Nakamura. I tried to open multiple tickets with them, but they kept closing them without any explanation. I even demanded my money back, but I never received a response.

To make matters worse, their phone number always goes to voicemail, and even when they're supposed to be open, the message says that they're closed. It's incredibly frustrating to try to get in touch with someone when you need help, and it seems like this store is completely incompetent.

Overall, I was extremely disappointed with my experience with Nippon-yasan. I hope that they can improve their customer service in the future, as it's incredibly frustrating to be left in the dark when you've spent a significant amount of money on an order.

I have had the experience of purchasing from Nippon-Yasan a few years ago, and I must say that their service has gone downhill since then. Recently, I ordered the GX-71 reissue from them, but to my dismay, they delayed processing my order for over two months because they claimed that they had no stock for the customers who had ordered before me. This was already unacceptable, but what made it worse was that they shipped a USED product to me instead of the reissue version that I had ordered. The box was opened, the sticker was already used on the body, and the parts were damaged!

I was completely outraged by this and immediately contacted their customer service to show them the photos of the product that they had sent me. However, they simply replied that they would not send used goods and then closed my file without any further response. Even when I sent them a ticket, they did not reply and marked the status as resolved! This is terrible customer service and a complete lie. I find it hard to believe that this is a Japanese company.

Overall, I would not recommend purchasing from Nippon-Yasan. Their service has become worse over time, and they do not seem to care about their customers. It is a shame because I used to have a good experience with them, but now I will have to look for another online shop to purchase from.

I preordered an item from nippon-Yasan back in August of 2019 and paid for it right away. The estimated release date was supposed to be in December of that same year, but it was later updated to January of 2020. However, even after all that time, I never received the item. I opened multiple tickets with their customer service team, but unfortunately, I never received any positive response from them.

To make matters worse, they delayed the process so much that I couldn't even ask for a refund through PayPal. Instead, they only offered me store credit for another item that was supposedly in stock. However, it's now May of 2020, and I still haven't received this new item. Their customer service team has been completely useless, and they've told me that they don't do refunds, only store credit. But what's the point of store credit if they're not even shipping anything out?

If you try to open a PayPal dispute to reclaim your own money, they'll even go as far as to close your account. It's been an awful experience dealing with nippon-Yasan, and I wouldn't recommend them to anyone.

I had a really bad experience with Nippon-Yasan. I was trying to buy something from them during the pandemic, and they sent me an email about shipping my item by surface mail. They asked me to reply, so I did - at least three times! But they never checked their emails. I tried using their "chat" feature, but the person who answered couldn't do anything about shipping. It was totally useless! And then, without even asking me, they shipped my item by surface mail anyway!

I was so frustrated that I offered to have them send my items locally within Japan. But they refused! They said they don't send items to Japan, even though their shipping fees are based out of Japan. This happened to me at least twice, and I even tried calling their "Customer Service" line. But it's always just an answering machine, and they never give a meaningful reply.

Honestly, I would not recommend buying from this company. They seem really disorganized and unresponsive. It's just not worth the hassle.

I recently purchased the gx-48k Big O figure from Nippon-Yasan and unfortunately, my experience was not a positive one. While I have ordered from them before and received my items without issue, this time my package never arrived. After contacting their customer service, I was informed that the package had been returned to them due to an error with the address on the package. This mistake was entirely on Nippon-Yasan's end, as my address had been verified with PayPal and I had paid through their platform.

To make matters worse, the shipping cost for the item was over $50, and Nippon-Yasan refused to refund this cost or even cover the cost of return shipping. They demanded an additional $50 from me to cover the return shipping, despite the fact that I never even received the package in the first place. When I expressed my frustration with their customer service, they went so far as to delete my account with them.

In the end, they offered me a partial refund that did not even cover the original shipping cost or the cost of return shipping, totaling over $100. I was left with no choice but to file a dispute with PayPal to try and recoup my losses.

Overall, my experience with Nippon-Yasan was extremely disappointing. Their customer service was terrible, and they expected me to pay for their mistake. I would not recommend this company to anyone looking to make a purchase.

I had a really bad experience with Nippon-Yasan. I ordered something from them, but for some reason, it got sent back to them while it was still on its way to me. I tried to find out what was going on, but they wouldn't tell me anything. They wouldn't even give me a refund or send me the item again. I had to go to PayPal to get my money back, but then Nippon-Yasan closed my account. I had some preorders pending, but they wouldn't give me my money back for those either.

I tried to talk to them about it, but they were really unhelpful. At first, they said they would reopen my account, but then they changed their minds and said they wouldn't because I went to PayPal. They didn't care that I had preorders pending or that they were at fault for not sending me my item.

After doing some research, I found out that Nippon-Yasan has a really bad reputation for customer service. They sell bootleg items and they don't refund orders, even if they're the ones at fault. I wouldn't recommend buying from them. There are much better companies out there that will treat you better. Don't make the same mistake I did.

To be honest, my experience with Nippon-Yasan was not the best. I placed my order and paid for it, but it took them a whopping two weeks to even process it. I had to reach out to them and ask about the status of my order before they finally got around to processing it.

After three weeks had passed, I still hadn't received my package. I tried to contact customer support, but their responses were slow and some of my messages were even ignored completely. They refused to take responsibility for the missing package and wouldn't offer a refund. To make matters worse, they couldn't even provide any proof that the package had actually been shipped.

I offered to escalate my claim to management for a refund, but conveniently enough, it went through after the Paypal refund period had ended. Management denied my refund request.

Six months later, I decided to write reviews about my experience with Nippon-Yasan. Lo and behold, they contacted me to say that my package had been "returned" to them. They upgraded my shipping class to Fedex and scolded me for not choosing that option in the first place.

When the item finally arrived, it was double boxed with the outer box being from Fedex and the inner box being a plain shipping box with no labels, postage, or wear. While it eventually worked out in the end, I couldn't help but feel frustrated that it took Nippon-Yasan so long to process my order and that I had to go through so much trouble just to get my package. If I had used my usual import sites, I would have had my item in less time than it took Nippon-Yasan to even process my order.

I have had the misfortune of placing multiple orders for Nendoroids on Nippon-Yasan, and I must say that my experience has been less than satisfactory. While I did receive one of my orders in a timely manner without any issues, the same cannot be said for the rest of my orders. It has been over six months since I placed those orders, and I have yet to receive any updates on their shipping status.

Initially, I was recommended to use this site by my friends, and the reviews seemed to be quite positive. However, it appears that the situation has changed drastically since then. I have tried to contact their customer service team on four different occasions, but I received no response until I threatened to take the matter up with my credit card company.

To my surprise, they informed me that they cannot cancel my orders, despite my request for a refund. They claim that the orders are ready to ship, but they are no longer providing the shipping method that I had selected during payment (Transi-Logistics). Instead, they are asking me to pay extra to have the figures shipped to me. This is unacceptable, and I believe that legal action should be taken against this company.

I have noticed that their reviews have become increasingly negative, especially since December. I would strongly advise anyone considering purchasing from Nippon-Yasan to think twice and order from a different site, such as Solaris Japan. Do not fall into their trap and waste your hard-earned money on a company that cannot deliver on its promises.

I recently made a purchase on Nippon-Yasan for a PS Vita pouch. It took them a total of five days to ship my item, which was a bit longer than I expected. However, the real trouble began after the shipment. The parcel got stuck in customs clearance for more than two weeks and for some reason, it was then returned to the sender. I tried to contact my local post office, but they said they couldn't find it and as long as it was in customs, they couldn't do anything either.

Feeling frustrated and helpless, I decided to reach out to Nippon-Yasan for help. They assured me that they would contact me after the parcel arrived. Through tracking, I could see when they received it, but I waited for days and ended up contacting them instead. I was tired out because of all the waiting, so I demanded a refund. However, they informed me that practically, refunds don't exist. They offered to resend the parcel, but I had to pay for the shipment fees again. I didn't agree to this because I didn't receive the parcel in the first place, and there was a risk of it ending up in customs clearance once again.

To my surprise, they claimed that it was my entire fault for not picking up the parcel, so it was forced to send back to them. I was disappointed with their response, and at the end of it all, I never got a refund, no item, and now they completely ignore me. This was my first time experiencing such awful customer service, and I do not recommend ordering anything from this site. They are unreliable and won't take any responsibility after receiving your money.

I've been a loyal customer of Nippon-Yasan since 2013, but I have to say that the quality of their service has been going downhill since December 2019. It's really disappointing to see a company that used to be so reliable become so unreliable.

One of the biggest issues I've had with Nippon-Yasan is that they are now overselling items. For example, I preordered a Myth Cloth EX back in August 2019, and it was supposed to be delivered in December 2019. But here we are in April 2020, and I still haven't received my item. What's worse is that I haven't even received an apology from Nippon-Yasan.

I've tried to contact them about this issue by raising tickets in their system, but they just ignore me. I've raised four tickets so far, and they've all been marked as "resolved" without any response from Nippon-Yasan. And if I try to contact them by chat or phone, they just tell me that they can't help me because it's another department's responsibility.

If you're a collector who relies on preorders, I would definitely recommend avoiding Nippon-Yasan. Even if you do decide to order from them, be aware that raising a PayPal case may not be enough to get your money back. And if you're willing to wait an extra 4-6 months for your items, be aware that there have been reports of Nippon-Yasan replacing oversold items with used ones.

Overall, I'm really disappointed with the decline in service quality at Nippon-Yasan. I used to recommend them to all my fellow collectors, but now I can't in good conscience do so. If they don't improve soon, I fear they may lose even more customers.

I gotta say, I'm not too impressed with Nippon-Yasan. I mean, I know other folks have already complained about them, but I gotta add my two cents. I pre-ordered something from them like two years ago, and I still haven't gotten it. And when I try to ask them about it, they don't even bother to respond. Like, what the heck, man? I just want to know if I'm ever gonna get my stuff or if I should just ask for a refund.

Honestly, I don't know how these guys are still in business. It seems like they're just taking people's money and not delivering on their promises. I mean, I get that things can get delayed or whatever, but come on. Two years is a long time to wait for something, especially when you've already paid for it.

I've heard some folks say that Nippon-Yasan is a shady operation, and I gotta say, I'm starting to believe them. I mean, why else would they be so unresponsive to their customers? It's like they don't even care about us. And don't even get me started on their prices. I know they're supposed to be a Japanese retailer, but some of their stuff is just way too expensive.

All in all, I wouldn't recommend Nippon-Yasan to anyone. If you're looking for Japanese goods, there are plenty of other places to shop that won't rip you off or leave you hanging for years on end. Save yourself the hassle and go somewhere else.

I made a purchase from Nippon-Yasan on June 15th, 2020 and I still haven't received my item. I tried to contact them through their website, but they haven't responded to me yet. I even filed a report, but they marked it as resolved without actually resolving my issue. It's really frustrating because I was really looking forward to receiving my item.

I wouldn't recommend buying anything from this website because of my experience. It's just not worth the hassle and disappointment. I hope that PayPal can help me out with this situation because I really don't know what else to do.

Overall, I'm really disappointed with Nippon-Yasan and their lack of customer service. It's just not acceptable to ignore your customers like this. I would suggest finding a different website to buy from if you're looking for anime or manga merchandise.

This website was pretty good before, as they had some good pricing on their products. However, if anything goes wrong with your order, don't expect their customer service to be of much help.

I pre-ordered a product from them a while back, and the release date was supposed to be 2 months ago. But, they still haven't shipped my items yet, and I've tried to contact their customer service multiple times with no response.

Honestly, I would suggest avoiding this website if you can, unless you absolutely need to purchase something from them. It's just not worth the hassle if something goes wrong and you can't get any help from their customer service team.

I recently had an experience with Nippon-Yasan that left me feeling frustrated and disappointed. I ordered some limited edition nendoroids online and paid for shipping to have them delivered to Singapore. However, when the goods arrived, the courier did not deliver them to me or even attempt to contact me. Instead, they shipped the goods back to Japan.

Throughout the entire process, I had to deal with Nippon-Yasan's Customer Support Team, which took forever to respond to my ticket. When they finally did respond, they refused to reship the goods and instead offered me a refund voucher. I was forced to repay the shipping and replace my order to get my goods.

I understand that mistakes can happen, but I was disappointed with the lack of communication and support from Nippon-Yasan. It was frustrating to have to deal with their slow response times and to be forced to pay extra money to get my goods. I hope that they can improve their customer service in the future to prevent situations like this from happening again.

I am not happy with the service I received from Nippon-Yasan. My order was supposed to be shipped in November, but it still hasn't arrived. According to their terms and conditions, pre-orders should be sent out on the day of the official release in Japan. This is not what happened in my case.

To make matters worse, Nippon-Yasan is charging me 35,000 yen for an item that has an official retail price of 24,200 yen. This is unacceptable. I feel like I am being taken advantage of and I will not be returning to this website in the future.

I would not recommend Nippon-Yasan to anyone. Their prices are too high and their service is not reliable. If you are looking for a trustworthy website to buy from, I suggest you look elsewhere.

I've been a loyal customer of nippon-yasan.com for quite some time now, and I have to say that my experience with them has been a bit of a mixed bag. When I first started using their services back in 2016, everything was smooth sailing. I never had any issues with their customer service, and my orders always arrived on time and in good condition.

However, things started to change after the COVID-19 pandemic hit. Suddenly, their customer service became non-existent. I would submit tickets and never receive a response, and their chatbot was no help at all. All it would do was offer to "escalate" my issue, but nothing ever came of it.

To make matters worse, I had several preorders that were affected by the pandemic. When I tried to file claims with PayPal or my bank for protection, I found that many of them were past the protection programs' time limits (which are typically around six months). This left me feeling frustrated and helpless.

Despite all of these issues, nippon-yasan.com did eventually auto-ship some of my orders. However, there were still several items that were left unfulfilled, and I never received a single response from their customer service team after waiting for four months.

Overall, I have to say that my experience with nippon-yasan.com has been disappointing as of late. While I appreciate the fact that they were able to ship some of my orders, their lack of customer service and communication has left me feeling frustrated and uncertain about whether or not I'll continue to use their services in the future.

My experience with Nippon-Yasan was not a pleasant one. I must warn you to be careful of their return policy, as it can be quite tricky. If you happen to purchase an item that is defective, don't expect them to take responsibility for it. Unfortunately, it seems that they don't really care about their customers' satisfaction, and it's a shame.

I remember ordering a rather expensive figure from them, and when it arrived, it was damaged. I was hoping to return it or exchange it, but they refused to do so. Apparently, it's not their policy to offer any solutions for such cases. It's quite frustrating, especially when you've spent a lot of money on something that turns out to be defective.

It's a pity that they don't seem to value their customers' loyalty. After all, we're the ones who keep their business going. I won't be shopping with them again, that's for sure. It's just not worth the time and money.

I had a really bad experience with Nippon-Yasan. I spent a lot of money on preordering some items back in July 2019, but even after the release date in May 2020, they still hadn't shipped my items. I tried to contact them multiple times to ask when my items would be shipped, but they never gave me a clear answer. To make matters worse, when I asked for a refund, they refused and only offered me a store credit instead.

I was really disappointed with this, but I decided to try and use my store credit to order some "in stock" items. However, even though the items were supposedly in stock, Nippon-Yasan still didn't ship them to me. I was really frustrated with this and decided to contact PayPal for help, but they didn't even respond to my request.

Overall, I would not recommend Nippon-Yasan to anyone. They seem like a scam and I would advise anyone to stay away from them. It's really disappointing to spend so much money and not receive anything in return, and I hope that others can avoid this kind of situation in the future.

I had a really bad experience with Nippon-Yasan. I ordered a few things from them, but they never arrived. I tried to contact their customer service, but they never responded. I even tried calling them, but they didn't answer. I waited for several months, but still nothing. I was really frustrated and didn't know what to do.

Finally, I decided to do a Paypal chargeback, but it had been too long and I wasn't eligible. I was really upset because I had spent a lot of money on these orders. Nippon-Yasan did cancel the orders, but they refunded my money as store credit instead of returning it. I didn't want store credit, I wanted my money back.

I did eventually get a refund for one of the orders that they did ship, but it was too late. Paypal closed my account and I lost the store credit. I was really angry because they had literally stolen $600 from me.

Overall, I would not recommend Nippon-Yasan. Their customer service is terrible and they don't seem to care about their customers. If you're thinking about ordering from them, I would suggest looking elsewhere.

I recently made an order on Nippon-Yasan's website on May 8, 2020. I was excited to receive my items, but unfortunately, I have yet to receive them. I have received three separate purchases from sellers based in Hong Kong that were purchased after May 8, which makes me wonder why my order from Nippon-Yasan has not arrived yet.

I decided to file a ticket on their website to request shipment information, but I was told that they could not "use shipper." I was confused by this response and decided to file a second ticket to request a refund. However, I did not receive any response from Nippon-Yasan.

I was persistent and queried three more times on the second ticket, but still received no response. I was disappointed by the lack of customer service from Nippon-Yasan. I decided to contact Paypal and escalated to claim a refund. I received the refund today via Paypal, but it was due to Paypal's intervention as Nippon-Yasan did not respond to any of my requests.

Overall, I was disappointed with my experience with Nippon-Yasan. The lack of customer service and communication was frustrating, and I would not recommend this website to others.