Night Owl review: Night owl sucks!

Aug 4, 2026 I contacted Night Owl because it lost it's connection to the internet. I first spoke with Albert, who hung up on me! I called back asking Charlie to speak with a supervisor. It's sad because their Customer Serv. Reps have heavy accents/bad connections. I was promised a call back, no email nope never happened.
Aug. 6, 2026 I called again, Daisy took info. and said I would get a call back. I never got a call back! I had to persist to get the ticket # 1142835. AGAIN. no call back, no email!
A few days later I called again! This is when I was told they no longer offer support for my system. Wow! After days of waiting you finally decided to tell me?
I am stuck with a Night Owl system that will not connect to the internet and NO help from Night Owl. Poor customer service. poorly speaking reps, poor communication, terrible phone connection and very unorganized! Shame on YOU Night Owl!
Aug. 14, 2026 I tried again today to get help from Night Owl, to connect a different system. Albert hung up on me, again. Janes, would not transfer me to a supervisor. On previous days a supervisor NEVER called back.

NIGHT OWL CUSTOMER SERVICE SUCKS! DON’T WASTE YOUR TIME OR MONEY!