I have been searching for several days for an affordable setup for a new computer through various sites and came upon Newegg for its competitive pricing for a Cyberpowerpc. After finally determined to purchase from Newegg, I saw they promoted a financing payment plan through a financial institution Synchrony Financial. I clicked on the link from the Newegg site, filled out the info, and was required to call for authorization. Keep in mind that I thought I was speaking with a Newegg representative, so at the end of the authorization I asked if I could finalize the purchase and the rep told me to call Newegg with the application number. Confused, I called Newegg customer service (took an hour for a callback) and spoke to a representative and was told that they could do nothing on their end and to call Synchrony back.
After much back and forth and each call back from Newegg taking about an hour, I asked to speak to the Newegg Customer Service Supervisor. As soon as she answered, she sounded completely detached from the situation - speaking quickly and monotone as if reading from a script. The subsequent conversation did not go well. With every question, she regurgitated the same company policy over and over in a low monotone voice with no attempt to ease my frustration. She cut my questions/statements off at every chance, attempting to counter each notion. When attempting to use the word "financial institution" in regards to Synchrony, she butt-in before I could finish, stating that she knew of no financial institutions that I spoke of. When asked if there was anything at all she could do, she gave me an example stating that I could not ask for a receipt for Target from Wallmart. While this vague example is true in theory, it does not fully apply to this specific situation and further shows how deeply she separates herself from it.
All I wanted was to continue being a customer and make a purchase from Newegg with an authorized credit line from an apparent partnered company, but I was met with complete disregard for customer satisfaction and detachment from the entire process.
At the end of this ordeal, the credit card will be delivered to my residence in 5-7 business days, and the computer that I wanted to purchase is now Out of Stock. While there very well could have been nothing she could do, this exchange with the Customer Service Supervisor Nicole E. (she stated that she was not obligated to give me her last name) has left a very negative image of Newegg customer service in my mind.