Menu
Newegg International company logo
Last seen 24 hours ago
Newegg International
reviews & complaints

Newegg International
reviews & complaints

Learn how the rating is calculated

154 complaints
123 resolved 31 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Newegg International. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
T
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Newegg International - Asus geforce rtx 3060 graphics card (purchased item)

I purchased an ASUS RTX Graphics Card in May of 2022. The item arrived the next day. However, the plastic circular tamper seals were not applied to the box. Every peripheral that I have purchased to date has had tamper seals applied to the box. This item was sold from a vendor/ seller, but Newegg shipped the product. Which means, that is it Newegg'...

View 0 more photos
Read full review
T
11:21 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Newegg International - Marketplace

Ordered from Newegg 3rd party. The item i received did not work. I requested a refund or replacement. upon Newegg's recommendation I worked with the seller. The seller thought it was the power supply and sent a new one. upon receiving the power supply the unit still would not work, mind you it took weeks between responses and the power supply from the seller since they were in China I requested a refund again since the seller said they couldnt figure out the issue and the seller wouldnt do it. Asked Newegg to step in and they contacted the seller who stated it was beyond the 30 day window (mind you this was originally started before the 30 days and it was Newegg themselves who asked me to work with the seller and not do a refund. Months later , multiple phone calls and emails later Newegg states there is nothing they will do even though they know the unit never worked $2100 paperweight. terrible marketplace, wont hold true to their "guarantee"

Desired outcome: refund

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
N
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Newegg International - Never received package, Newegg refuses to refund or replace.

DON'T MAKE THE MISTAKE I MADE. DO NOT RISK YOUR MONEY ORDERING FROM NEWEGG. Just pay extra and order from Amazon or something. I ordered a AMD Ryzen 9 5950X on 11/26/2021. With a great sale price and discount I paid $677.70. I even made sure it was sold and shipped by Newegg themselves to be safe. AND IT'S BEEN A NIGHTMARE EVER SINCE. They used Ontrac and I never got my package. Tracking number states it was "signed for" by a Herry H on 11/29/21. I kept looking but no one has ever seen this package. I am not Herry. I don't even know a Herry. Ontrac also stated they do not require an actual physical signature they just input a name for the delivery. Opened up a claim #548263 but has been rejected twice already because Newegg keeps claiming it was delivered properly so they refuse a refund or replacement and making it my problem if it was stolen or never delivered properly. How is it delivered properly when it needed a signature and I didn't sign for it?!?!?! They are completely ignoring the police report I submitted about never receiving the item. So if you use Newegg their position is if it requires a signature it doesn't matter WHO signs for it. It doesn't have to be you. The delivery people can literally just make up names to "sign and deliver" the package and you are screwed out of your item and money if you shop with Newegg. Newegg will do everything in their power to refuse your claim and ignore you. DO NOT SHOP WITH THEM YOU WILL GET CHEATED OF YOUR MONEY IF ANYTHING AT ALL GOES WRONG. DO NOT RISK IT!

Desired outcome: Refund. Replacement. Anything. Act like a business and take some responsibility and accountability for not upholding your end of the transaction. I never received the item but you insist on keeping my money.

Read full review
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ADVERTISIMENT
K
11:41 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Newegg International - AMD Ryzen 9 5900X Desktop Processor

On 11/24/2021 I ordered an AMD Ryzen 9 5900X Desktop Processor, along with a motherboard, a computer case, a radiator fan, a power unit, and a couple thermal paste.

On 11/27/2021 I received 2 packages. One entirely containing the computer case, and another box that had "Newegg" labeled all over the outside, had a bunch of tape sloppily around the seams, and had a ridiculously excessive amount of bubble wrap pillows, half of which weren't even inflated. Inside was the radiator fan, the power unit, and the thermal paste.

I opened the box on a counter, away from anything else, and carefully poked holes in the bubble wrap to discard it, and cut up the box to recycle. The only things taken out where those 3 items.

A few days later I checked my delivery status for the AMD Processor, and they said it was already delivered. I checked around my house completely, and asked my roommate if they had seen the Processor Box (I showed them a picture), and they said no, that they were completely sure that they had never seen it.

On 12/02/2021 I contacted Newegg via their online chat, and spoke to "Nila X", who said they would file a claim on "my behalf" to the shipping carrier and that it would take 7- 10 business days to respond.

On 12/14/2021 I received an email from their "Claims Team Helpdesk" titled "Resolution Regarding Your Newegg Claim #545677" in which they "After a thorough investigation, the package was shipped out completely, therefore the claim has been closed as denied."

I contacted Newegg again on their website and spoke to "Yang Y." He said that "I see your claim has been closed by the warehouse." "Not missing: The order was completely shipped out with box #10 and
14 lbs. Item scanned by UPC code..." "I am sorry that I cannot further help you with this issue any more. The claim has been declined by our warehouse and we have proof that we sent all the items completely."

Dimensions and weight for the power unit states 3.5lbs. The radiator fan's weight is 4.19lbs. I bought 3 thermal paste weighing 4g each for 0.0265lbs. And the core processor, if it was in there, weighs 2.8oz which is 0.175lbs. Altogether, even with the processor, it adds up to 7.89lbs, so I don't know where they got such a high round number like 14lbs from.

On top of that, why would you put something as delicate as a several hundred dollar computer processor into a large box with other heavy items such a power unit and a radiator fan?

Finally, why would you mark a box with nearly a thousand dollars of computer equipment in it as being from Newegg all over the outside, knowing that anyone can see that it is likely to have expensive computer equipment in it?

I have been using Newegg for several years and have had problems in the past but they usually were fixed. Now I am out of a several hundred dollar processor, and they will do nothing to help.

Desired outcome: Refund

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
H
5:15 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Newegg International - Wrong Product

About Newegg Order # 525803253

I want to explain you how much I'm disappointed with this order. I was looking
to buy a 3070ti and I saw it in Newegg website. They were not selling it alone. Anyway I decided to buy it as combo deal with mainboard. Actually I didn't need it but I bought. Now they are telling me to refund some money and keep them all. How it sound, If you
go to restaurant and order an hamburger but restaurant brings you rice and some refund.

Actually, I didn't do anything wrong. I paid money, I waited for shipment, I lost time with this order. Newegg should take responsibility with their fault. They should make me a satisfied customer.

My expectation from them as a "big reliable company", to change this card with the correct one which I ordered. Brand doesn't matter. If they want They can send me any upper model as well.

However they chose the easiest way. They wanted me to send the items back for refund. I have lost 20 days. Even I found a new graphic card it will take much money and more times. I'm the only suffers because that I choose to buy from newegg. Now I have started the refund process but I'm really feeling like I'm cheated.

Desired outcome: Replacement with correct product.

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
A
6:56 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Newegg International - 11 days no refund

I ordered a graphics card on August 26. It was shipped on August 27. After waiting in the cargo, it was returned to the sender on September 2 and the sender received it on September 7. In my first conversation with the customer representative, they said that your money will be sent when the product is returned. I'm still waiting since then. Despite contacting the customer representative many times, the money still has not been refunded. They tell me to wait a little longer every time I meet. They're distracting me. They say that the cargo did not reach them, but I verified that the cargo company delivered it. They do not refund my money without giving any reason. I paid for it and I didn't receive the product and now I can't get my money back.

Desired outcome: Without waiting. I want my money back.

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
H
3:02 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Newegg International - Newegg Delivery

Newegg's delivery driver was unable to find my address. He calls me on my cell phone asking for directions and then when he gets here asks for me to come outside and meet him. The agreement for the delivery was for the package to be delivered to the address, not outside on the curb, but at the address. This is the first time in the past one and a half years living at this residence that a delivery service failed to find the address and asked for the owner to come outside and meet the delivery driver.

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
S
2:30 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Newegg International - order number is #378606403

I having a BIG problem here is that Newegg not only not refunding my return. And doing something horrible. My order number is #378606403. Invoice number#191652721. RMA # 115088020. On the first day when I received the apple laptop, I open it and doesn't like it. It has a deep two mm scratch on the left top screen, battery running super fast. And I return immediately. I return the same item that they sent me. I sent it back right away. And then After they give me confirmation that they received my return. For a long long time of waiting. They switch a different very bad item and return to me and claim that they didn't receive the right item. And refused to give me any refund. One of the customer services yells at me " return the item to where ever you buy it." After I told to Andrea's supervisor she insists on not refund. Until she claims that she brings in her manager while I never had a chance to tell her manager, after that she said that agreed by her manager that giving me Newegg credit as a refund. And then, she said she is going to send me the return label on the same day. Also said need to wait until they received the very bad item that they sent me the second time, they will issue a refund. But I have been waiting until the second day. The label still not showing up in my email. I called customer service again. They tell me my file got closed. They are unable to open it. And they couldn't find Andrea. She spell her name letter by letter to me. This is insane. what they do is trying to cheat my $698!?!

I need help. Please .

.

Desired outcome: Still waiting for the label.

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Newegg International - Ripjaws laptop ram

I have bought a lot of items from Newegg, as every few years we upgrade our desktops/laptops for the family. I have the items shipped to my parents house instead of our apartment to stop porch pirate issues - except that strategy isn't any good if Newegg doesn't put all the parts in the box!

I got a power supply and laptop ram for the latest order. Got the power supply in the mail. I install it, no issues. A few weeks later I check the website because I still don't have my ram, and Newegg says it was in the box with the power supply, only it wasn't?!?

I chat in and get a claim filed, which now may get denied because I didn't take a picture of the box that had the power supply? What a load of garbage. Newegg is really going downhill. I already have to sift through 3rd party garbage for parts and now this? AVOID NEWEGG PEOPLE.

Desired outcome: I want my ram.

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ADVERTISIMENT
R
7:09 pm
Replied
The company has left an official comment on the complaint.

Newegg International - Took my money, shipment lost, but they tell me to wait forever!

Order 511786991, Order Date: 5/6/2021 5:02:05 AM.
I paid for Item: 9SIAX90DXJ7020 Logitech C920e Business 1080P HD Webcam
(2nd Generation) 960-001384. Newegg shipped it and on 5/7 it was out for delivery and then lost. OnTrac shows it on their site, and Newegg has been informed of this over and over.

It is not 5/19 after 4pm, 13 days later, and Newegg still won't send me a replacement. They're "investigating." What? All the evidence is there. It never even made it to USPS from their shipping company! I feel like they stole my money and are treating me unfairly.

Track the Status on [OnTrac]
9274890135716700627888

Desired outcome: I want the paid for item delivered to me

Read full review
Update by rchpjf
May 26, 2021 5:11 pm

Thank you for responding. I appreciate that. The new item finally showed up yesterday afternoon. I was still made to wait almost a month after it was known to be lost, and from my understanding that month is now gone from the warranty, even though you had to send another one out anyway. I'm not happy with the responses I received directly dealing with Newegg, but I love that BBB got things done.

Hide full review
D
5:11 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Newegg International - No deliver of merchandise

Order # 502614433 To summarize our several interactions and ensure there is no misunderstanding as this has been elevated at least twice already and the last answer indicated incomplete investigation and did not address the airbill : 1- The Philippine Optical Media Board has required that an Airbill be provided in order to proceed with clearing...

Read full review
S
5:44 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Newegg International - Took money, ran away

Order:505051833

I ordered on 3rd November 2020 on newegg from Oman. Package delivered to newegg warehouse on 6th november which is still not shipped.
Then I contacted several chat representatives to help some ignored me some said wait 1-2 business days. Now 13 days passed still I contact chat help guy she said wait 1-2 days. Pl z help me if u cant deliver plz return my money. I suffered alot im in a loss bcoz of late delivery and no update. Plz where should I go?

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
D
3:22 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Newegg International - Retail sales

• I am a US citizen residing in the Philippines at the address provided in the form. • I have no other business or personal relationship with Newegg other than as retail online internet order customer • Name of the product or service involved. • Two computer parts • ASRock Phantom Gaming D Radeon RX 5500 XT 8G OC Video Card, RX5500XT PGD 8GO • GIGABYTE...

Read full review
A
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Newegg International - Shipping service

I have dealt with Newegg a number of times and have been satisfied with their service. During the COVID-19 virus I ordered a hard drive and a webcam for my computer. I got the hard drive in a reasonable time frame, but the webcam I did not get. After looking on the Newegg website, for my orders tracking, the only information I could get, was that a tracking...

Read full review
ADVERTISIMENT
D
7:39 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Newegg International - wrong serial number, denied return.

I purchased an ASUS Zenbook 14 (https://www.newegg.com/icicle-silver-asus-zenbook-um433da-nh74-mainstream/p/N82E16834235285?Item=N82E16834235285) for college and since I planned to go into engineering. After receiving it (December 6th) I checked whether this laptop was powerful enough. Apparently most people recommend a laptop with discrete graphics so I...

Read full review
R
7:59 pm
Replied
The company has left an official comment on the complaint.

Newegg International - claims wrong serial number on pc I sent back

I bought a Skytech Blaze II with a 2070 super from Newegg around two weeks before Thanksgiving. They shipped me a Skytech PC with a RTX 1050. I shipped the PC to them for a refund, and after the week of shipping, and two weeks of processing, they got back to me telling me that the serial number on the PC doesn't match the one they have on the system.

I spent the last hour on Google looking up previous instances of this happening, and there have been way too many for this to be happening. Newegg, you know you have a problem, yet you're refusing to fix it and just throwing customers under the bus. Just on the GPU alone, I'm on a ~$300 loss. I'm already pursuing legal options on how to handle this, but I'll give it one last try to end this amicably.

RMA # is 92682280.

Read full review
Update by Richard Feng
Dec 10, 2019 3:57 pm

Emailed. Hopefully there can be a resolution to this issue despite it being three weeks without any solution already.

Hide full review
S
7:50 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Newegg International - asus crosshair vii hero wifi

I purchased ASUS crosshair VII HERO (New) on 15 OCT 2019. Spend over an hour assembling a system with cable management only to find out that it does not suppose 3rd gen Ryzen out of the Box. Solution is simple as updating the BIOS via ASUS provided software. After the update system refused to POST. There is no BIOS recovery or secondary BIOS to recover...

Read full review
S
7:03 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Newegg International - unethical company practices

Bought a gaming monitor for my son for Christmas. The monitor was defective, I worked with Samsung support to determine it was bad. It never turned on. So my options were to send it to Samsung for a fix or return to Newegg.com for a replacement. I decided a replacement with newegg.com would be faster and my son would like his gaming monitor asap. Newegg...

Read full review
V
2:34 pm
Replied
The company has left an official comment on the complaint.

Newegg International - laptop purchase

I purchased a laptop
Asus rog strix scar edition 120hz display gl503vd-eb72 15.6" gaming laptop, intel core i7-7700hq processor (up to 3.8ghz), gtx 1050 4gb,, 8gb ddr4, 128gb pcieg3x4 nvme ssd + 1tb hybrid drive for 799$

From newegg.com this black friday. they offered free intel performance software pack, (which I didn't want) for free.

I am trying to return the laptop as I bought a better laptop from the same site.
Now when I am trying to return it, they are deducting the price of the software which is 359 $.
I neither opened the box of the laptop nor installed the software nor used the key.
I feel cheated.
Why do I have to pay for the product I never used.
Order# 262365009
Return# (rma #85489020)
I am trying to contact them but its taking forever to reach them.
Tried chat, phone, email.
I would appreciate if I get my total refund.

Please help

Read full review
Update by vijayanera
Dec 23, 2018 1:51 am

After I posted my complaint here, the refund amount was updated to 799+ taxes, Now when the return is completed only $480 has been refunded.
My RMA# [protected]
please help
Vijaya

Hide full review
T
2:18 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Newegg International - graphic card rtx 2070

I have placed an order of two items
Order Date:
11/24/2018
Expected delivery date is December-01-2018
one of the items was delivered/received on 29th of November, but second I could not even track it.

I have tried to contact web-site for so long, but they are unable to answer on phone call, neither contact via web-site. However I was keep on trying and finally one of the support with a name of Jonathan replied to me. I have provided all details, but what he told me is the same crap information that I could check by myself. On request to get in touch with fedex I was ignored... I have asked him to provide more information and to help me out, but he said that item is in transit and thats it, Bye bye.

Guys overpay a bit on other web-sites but dont order anything from them.
0 information about warranty services aswell.

17560 Rowland St.
City of Industry, CA 91748

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Newegg International contacts

Website

www.newegg.com
ADVERTISIMENT
ADVERTISIMENT