Menu
Write a review
File a complaint
Newegg

Newegg review: Acronis true image 2025 - 3 device, perpetual license [digital download]

A
Author of the review
11:46 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed an order for the Acronis True Image 2025 Build 42072 product from NewEgg.com, for the explicit reason that it was advertised as the last version of Acronis that had Perpetual Licenses that did not
require subscriptions or any other reoccurring fees. Newegg ADVERTISED this product as being a Perpetual licensed software charged me $109.99.

Order Date: 6/24/2026 1:48:12 PM
Order Number: 392797129
Acronis True Image 2025 - 3 Device, Perpetual License [Digital Download]
Qty: 1
$109.99

When I tried to install it, and used the NewEgg provided activation code - I am being told that the "Prescription
License has expired", meaning that I did NOT receive the Perpetual Licensed software that NewEgg

NewEgg.com, as you can clearly see by examining the order confirmation email, LIED in their advertisement
about this product being a 3 PC Perpetual licensed download, which it is NOT. This is CLEARLY FALSE
Advertising and this is ILLEGAL.

I want to know why this happened, and if Acronis was somehow responsible for nullifying the Perpetual license for Build 42072, which makes Acronis complicit in the fraudulent theft of my $109.99 dollar cost.

I am considering pursuing legal action if I cannot get a full REFUND.

Claimed loss: 109.99

Desired outcome: Full Refund

Confidential Information Hidden: This section contains confidential information visible to verified Newegg representatives only. If you are affiliated with Newegg, please claim your business to access these details.

0 comments

Add a comment

More Newegg reviews & complaints

Newegg - if you get cheated in newegg marketplace, newegg won't help 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Newegg - online scam 41
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Newegg - refuses return, says item I sent them is not the one they sent me (but it is!) 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Newegg - very dissatisfied with the customer service at newegg.com! 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Newegg - do not buy anything as a gift from newegg 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Newegg - Newegg's Crazy Signature Requirement: A Customer's Nightmare
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Newegg - awful customer service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Newegg - avoid newegg if you're the type of person who wants their coverage plans to be well worth the extra money 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Newegg reviews and complaints