New York Patriot Construction

Me and my hubby have been trying to fix problems with New York Patriot Construction, Inc. for months now. We gave them enough time to respond and fix the issues, but they haven't done anything yet. We paid them in full on March 30, even though the work wasn't complete yet. We've been emailing and calling them for months, but they haven't done anything. We even had a meeting set up on July 28, but the owner didn't show up. We had to wait a couple of weeks to set up another meeting on August 9. We provided them with the information they needed to complete the project, but they still haven't done anything. We've been following up with them, but they haven't resolved anything yet. We've been really patient and professional, but they haven't done anything to fix the issues.

We signed up with Matt on 12/23 to finish our basement. We agreed to do the painting. The work started on 4/12 with Dan. Dan gave a lot of work to his newbies. We saw red flags (specifically for this complaint there are visible drywall seams, areas where the drywall is not level, pit holes in the drywall, visible nail/screw holes). We called Matt on 4/26 and asked him to come see the work. He said they would talk with Dan. After still seeing red flags, we reached out to Matt on 4/30, and Patriot sent project manager George over that day. We reached out to Matt on 5/3, and were told Dan had again been informed of our concerns. When Dan returned the following day, he was very disrespectful. After another request, Matt came on 5/10. We asked that Dan did not return and that a new contractor was sent. Matt made a list of things that needed to be fixed. A new contractor came the week of 5/17. After that contractor said he was done, we had to request that Patriot send him back as there were things on the list that were missed, and we still had drywall concerns. We then contacted Jan the president on 6/21 in regards to all of our concerns. The conversation was uncomfortable, and Jan seemed more concerned about who would pay to fix all the concerns we had. Jan, George, and Matt walked through our basement on 6/30 and made an additional list of things to fix. While at this meeting, our drywall concerns were disregarded, despite us pointing out many imperfections. The contractor returned in August. Separate from this, we had multiple other companies give us quotes to complete the painting. Each company shared that significant drywall repairs would need to be completed prior to painting. On 11/1, we told Patriot we were not comfortable making the final payment until the issues with the drywall were properly addressed. We shared the quotes and information that we had received. Without responding, Patriot sent our information to a debt collector.