Netcare review: Poor care from treatment team on ward.

My grandmother is currently under care of Dr Karim on the Victoria Falls ward at Netcare Waterfall City Hospital. This is her second admission this year for the same condition - blood pressure related collpase with LOC. Previously, she was discarged at the end of July 2026 with no clear diagnosis, having started new medications which were not medical aid supported and with no follow up plan in place.
She is now back, under tha same doctor and team. I happened to be visiting when she collapsed in her care home - she was unresponsive, with agonised breathing, wet herself and BP of 220/100 for nearly 15minutes. This was not a straight forward vasovagal episode.
She has been reviewed by Neurology and Dr Sitharam has been wonderful in communicating with my grandmother and even me (I am in the UK), checking in weekly since my granmother was admitted 3 weeks ago. However, Dr Karim and his team have not been in contact, have not afforded my grandmother the option of having family present during their discussions. She is confused being on ward and being medically unstable. And now, she is set for discharge - her blood pressure medications have been stopped, she is on room oxygen, she is still having BP episodes where she can't walk, she is still walking with a frame and only walkign with PT, not alone. There is no clear Diagnosis or treatment plan in place.

As a family, we are upset with this level of care.
We are worried about my grandmother, and unfortunately, majority of her family are in the UK and unable to be with her.
The level of communication from her current team has been horrendous. Her discharge plan, to my ears, is unsafe. If he can't treat her, then he should refer her to another team/doctor for management.