NeedTags review: Misleading presentation on their website and service

Misleading presentation on their website and service.
I searched online for DMV vehicle registration renewal. The website presentation at the top showed a DMV-style website, which caused me to believe I was using the DMV’s direct online service. I did not realize that NeedTags was a separate private registration service charging substantial additional fees.
They charged my credit card immediately on 08/04/2026. According to its confirmation, they charged an additional $73.35 for a simple car renewal. After realizing what had happened, I contacted NeedTags to cancel the process immediately. No real person answered the phone call. I have requested a refund through their message. They refused to cancel, claimed the transaction was final, and evenmore they emphasized potential legal consequences for improper chargebacks to scare the customer! From this only, it is not a trustworthy company.
I feel scammed and insist on an immediate refund from them.