Nectar Sleep review: Customer service

I bought my Nectar Premium adjustable bed two years ago, and it's under a three year warranty. The control box stopped working and using the trouble-shooting instructions in the manual, the problem wasn't resolved. The control box has no power, no lighting, no nothing. I called Nectar customer service and while speaking with someone, she hung up the phone. I immediately called back and was told that "everyone" went to lunch and I could submit a service request online through ServeCo.

I submitted a service request and received an email from ServeCo with trouble-shooting instructions and a few other questions like "Is the unit plugged in?" and "Do you hear the motor when you push the remote buttons?" Obviously not since I already told them that in the service request. I did all the trouble-shooting recommendations a second time and answered the questions, and they emailed back saying they needed a receipt showing what company the bed was purchased from, what type was it, when was it purchased, what day did it ship, and what day was it delivered.

I got a receipt from my bank showing the purchase date and that it was purchased through Nectar, and I approximated the other dates because I have been unable to find the receipt and someone at Nectar told me they don't have a "database" of purchases to provide any receipts or information to customers.

ServeCo still wants a receipt and asked for a picture of the control box. First, the control box is clear the hell under my bed, and second, you can't tell anything from a picture of the dang thing. It's a black box; no serial number, no identifying information, nothing.

I feel like all of this is Nectar giving me the run-around so they don't have to repair or replace the bed. What a joke. I won't be purchasing from or recommending Nectar due to this issue, which stinks because the mattress is so comfortable and up until this incident, the bed was perfect.