National Money Mart Company — cashing a cheque

I have worked with Cash Money and know the procedures. Its unfortunately this company will always be second and coming to third because of customer service. Wanted to cash a cheque and took 1 hr for verification. When they will straight up like and take hours also take extra from your cheque suspecting people wont look. I came to Money Mart thinking this company was better but I'll take my cheques anywhere else. Having people wait while cashiers have fun all day is not ideal. To end it off they didnt do anything even when the cheque was certified. Dufferin location is the worst