Money Mart review: very rude

I called to ask if you are able to get a top up on an installment loan if you didn't take out the maximum amount, she asked my phone number and I said why do you need my phone number to answer that, after that she wouldn't answer the question at all. I tried again and said I just want to know if it is even a possibility at all and she said well you don't want to give me your phone number, and then hung up. One of the rudest customer service interactions I have ever had, at least say something like sorry I can't answer without your phone number, say goodbye and then hang up.