MyUS.com / Access USA Shipping
Reviews and Complaints

I have been a client of myus.com since 2008. It is somewhat difficult to get some customer service with them as it is impossible to get them on the telephone. They have an outsourced service out of Asia, probably India, and everything they are trained to do is copy/paste prepared answers to practically any scenario.

Recently I sent some vaping products to my suite... my mistake, I did not know that you cannot export vaping products, it is a regulation in the USA. Fair enough, my bad. The value of all my items is a little over 150$. MyUs informed me that I would need to get a shipping label from the seller to get my items shipped back to the seller. The sellers of these items do not do this service. I spent well over 2 hours trying to sort out the situation. Spoke to several different representatives of Myus. On WhatsApp, one representative gave me the logical solution: ship domestically since you cannot get prepaid shipping labels from the sellers. Fine, I paid and proceeded to process the shipping. The next day, myus REVERSED the solution, and now they are blackmailing me into abandoning my items which I refuse to do. This business practice is dishonest and disgusting. Do not do business with these people. Its impossible to get them on the telephone anymore, you could 5-10 years ago. They are pretty much thug scammers with ZERO appreciation for their clients. DO NOT WORK WITH THESE PEOPLE.

I accidentally clicked the remove package rather than remove the packaging of the package to prepare for delivery. I immediately noticed my mistake, and live chat. Beryl Grace was the agent that came on line, and she was not helpful at all. I communicated that I made a mistake, it was a minute ago that I had clicked removed the package, I asked her for help to either cancel my instructions or call up the packaging staff. All she would say was that she would only request the Package Support to relog my package for USD7. She even said that the package had already been removed from my suite and discarded, causing me to panic even more. She refused to provide any other help whatsoever, was curt. I was then basically forced into consenting to the USD7 fees to relog my package and hoped that the package was not discarded. All these was more than 25 mins. Maybe Beryl was having a bad day, but she could still be kinder. Thankfully the chat was momentarily disconnected and Darwin came on line. She COULD NOT BE MORE DIFFERENT FROM Beryl. From her 2nd response to me, I was a lot calmer. She was so helpful and kind. She immediately relog my package to my suite. She was simply amazing! She is what an agent should be. I could not be more thankful that I did get to her. I would commend and recommend her!

I bought an item form Amazon and used MyUS to ship it to my country. I selected for them to help me choose the preferred ship method "least expensive option". But what was chosen was DHL Express, which was $40 more expensive than the FedEx Priority. I made a complaint via live chat and an angel, Daniela from MyUS support staff, heard my plea. She immediately know that something was wrong when she looked at my MyUS profile account. A couple of days later I got credits in my MyUS account, for the difference in shipping costs, which can automatically be applied to my next order. This lead to another problem, though I appreciate the thought and I will be doing business with them in the future but what I really wanted was the credit to be transferred directly into my bank account. I made another complaint via email. Not long after that, on the same day, I checked MyUS history account and saw that my credit was being transferred into my bank account done by another angel Erika. But the thing is, I was not informed of this transfer happening. I then waited a couple of days but there was still no credits transferred in to my bank account. I contacted MyUS via live chat again. The third angel, Jessica from MyUS support staff assured me that everything is alright and that it will take 7 to 10 days for the credit to transfer. Thank you MyUS staff for caring and helping me in solving this matter. Great experience and will definitely be doing more business with you in the future. Cheers d(", d

I order my vitamins annually from the USA. After the supplier could not anymore forward my consignment to Mozambique directly, Vitacost made me aware of MyUS. I tried it out last year and all went well, even though my order happened during the Christmas season, where it all is hectic. This year I decided to order a bit early, to avoid the rush. I must say that I was received with open arms and a lovely service from Angel. I wish you could teach business people in Mozambique to be kind to their clients. They have a long way to go here. Thank you for your kindness, efficiency, and flexibility.

I was so pleased to receive valuable assistance from Angel for the second time during the very same shipment.

When my vitamins arrived at MyUS from Vitacost, I suddenly received several emails. They contained a number of questions, including telling me that I would need to verify my Fish Oil and my A Vitamins since they may relate to endangered species. I got so confused about these questions, because I merely ordered my annual vitamins. Last year, there was no problem like this.

I replied as good as I could to the emails and then I called upon my Angel to come and help me. She did immediately. Within one day she had sorted it out, and all that was left, was for me to add some values. After having corrected an amount, the matter was settled, and my vitamins were released.

Angel is truly a kind and efficient support person. She has a heart-felt and intelligent manner of giving relevant assistance to people. You are lucky to have her. I really enjoyed her quick follow-up on the matter. I know a great deal about vitamins, but nothing about shipping, so that she sorted out for me.

Thank you for your kind assistance, dear Angel. I will return to My US with my next vitamin order because of you.

I'm Australian, and if you're one too you'll probably agree we get screwed over when it comes to online shopping.

No longer do my hopes and dreams fly out the window when I get to the end of a checkout and see the soul shattering sentence "this item does not ship to your location". This is all thanks to MyUs.com. Trust me it's what you've been searching for.

Here's a rundown of my experience with them...
I wanted to buy some nice leather boots and after days of searching I finally found some I liked from a store called Zappos. However Zappos don't ship to Australia and even if they did I had no way of paying for the items as my australian cards weren't accepted. Fantastic. So I searched around and found MyUs.com. I needed to sign up and in the end payed about $10 for a basic subscription. Then I made a "Personal Shopper" request by copying the links to the items I wanted as well as filling out a few boxes regarding colours, sizes, etc. to ensure they bought the exact items I wanted. Pretty cruisy so far. Next, they bought the items and had them shipped to their warehouse. This all took about one week or less. They unpacked the package, took photos of everything and sent me options on shipping. Everything looked good to me so I chose a shipping method. I kid you not, three days later it's on my doorstep. No drama at all.

As for the prices, I should point out that MyUs charge a 10% fee to whatever it is your buying. If it costs $100 you'll be paying $110 and then shipping aswell. When it comes to shipping, my two pairs of boots ended up being roughly $100 just for shipping. So although I'm thrilled about my order, be prepared, cause it can add up quick.

Honestly, if there's something your dying to buy, you can't live without it, money's no problem, but sellers won't ship to you, MyUs is your solution. However if your a bargain hunter looking for awesome deals, this might not be for you.

I was initially very surprised how easy it was to set up my account, got my Suite Number and address literally with a few clicks of the mouse. Then I looked at the shipping calculator and bought my product at Walmart, when I entered the Suite Address for shipping from Walmart to MyUS the taxes on the purchase were automatically removed. (Immediate saving). Then my bike was shipped from Walmart to the MyUS warehouse in Florida. My bike took a longer time to get from Walmarts warehouse to MyUS facility than it took to arrive in the United Kingdom. It was shipped from MyUS on ***@14:31 and on ***@10:09 was received at my front door in England. I couldnt believe it I am really pleased with this superfast service.
Now with all that great stuff being said I did have a small problem with the calculation of my shipping costs due to the fact that the bike box was considered oversized and the cheapest shipping method (Budget) was not applicable to my package. The rules surrounding the shipment of oversized packages can be interpreted in various ways by different persons. The bottom line was that the budget shipping option was not available for my product due to the size but this information is NOT clearly found on the shipping calculator. My advice is to check with MyUS before sending your oversized shipment and verify the charges prior to purchase hence making a more informed decision.
I debated my shipping charges and the help I received was fantastic! I want to express my extreme gratitude and awe at the expertise, customer service, great kindness and understanding of ZYRRA. She was efficient, courteous and expressed a genuine understanding of my situation. Thank you for the personal touch, so seldom seen in this setting. Then she quickly and efficiently dealt with my issue before long we came to a very favourable decision on my behalf. The level of customer service is very good and their communication level is very efficient.
This is my first time making use of International Shipping Service so the experience was a bit of an eye opener, but that being said I will definitely recommend MyUS to all my friends and family who are in need of a shipping service.
Great service! Very helpful and attentive
International Shipping is filled with a lot of rules regarding what you can ship and also certain countries ban certain items from entry or some items are prohibited by US authorities to be shipped to certain countries. Make sure and check your countries rules and regulations before purchase. Also be sure to check the shipper list of banned or dangerous goods which might not be eligible for shipping.

Im a member of this service already 18 years.Everything always went smooth until 2 weeks ago I initiated to send my parcel to address and everything was settled , shipment was on pending status. Few days later i received an email that my account is on hold due to restricted Russian IP address i logged in.I was asked to send my passport , physical address and explanation why i logged in with Russian IP.
Im russian but long time Im living abroad and ,guys come on, i can visit relatives and having many private reasons to come to Russia. Till now its already second week i received nothing.Every day I open the chat but listening the same "we ll escalate the situation and it ll be solved ASAP",I'm sending emails but no answer.
I think I have to visit the lawyer and make official complain as its really frustrated and illegally .It looks like they stole my things and do not have any responsibility for that.

Please do not use this company! I'd give them a 0 star if I could. They promise the world and deliver NOTHING - and in my case not even my packages. My order checked into my suite promptly but beyond a shipping label being created, there is no tracking info for my packages. I contacted MyUS.com (don't bother trying to call or speaking to a live person, they don't want to talk to you and you can't get through.) I was told to "allow some time." I allowed more time and contacted them again; they said contact the carrier (Aramex). I already had; they didn't have them. Come to find out, MyUS is owned by Aramex. I was run in circles about contacting the carrier, allowing time, etc. MyUS would provide no tangible information about where my packages are, when they would be given to the carrier and when they would arrive in my possession. I have been asking and asking and asking via chat and e-mail (because, again, they won't allow you to speak to a live person.) The response? "I cannot confirm a specific time" and then please contact the carrier. I'll be surprised if I ever get my packages. Hopefully, Visa can go after these crooks. My chat transcript is below with my tracking numbers redacted. Hopefully I can save you time and a gigantic headache.

Chat started at 10:53 AM - 07/07/2023
? S
Hi Tracy! My name is Sara. Thank you for chatting with MyUS. How may I assist you today?
Sara
? I am getting the run around on packages and I would like a resolution. There has been no movement on xxxxxxx, xxxxxx, or xxxxxxx since 6/30/23. I inquired initially and was told to be patient - it took up to 10 days. I waited 10 days and inquired again. This time I was told the packages would be deliver "soon." This provides no information as to where the packages are or when I will receive them. I went to the Aramex website to obtain more information from them since Laura it was Aramex that said they'd be delivered "soon." Per Aramex website, they have not received any of the packages yet.
TB
10:54 AM

? it is under process
10:57 AM
? please allow us some time, we are waiting for the carrier to collect
10:57 AM
Are you here?
Sara
11:00 AM

? yes
? That isn't information helpful.
? I want to know when the packages will be to me. They have been in your possession since 6/27.
TB
11:02 AM
? S
Please check with the carrier as they did not collect the package
Sara

? Since the carrier did not collect the packages they should be in your possession
11:03 AM
? The carrier can't tell me anything about a package you haven't provided them
TB

? it is still in process the request was arranged yesterday
? S
Please allow us some time
Sara
11:04 AM

? I am getting frustrated and upset. You are providing me with no tangible information. I have given plenty of time.
? Why, since you have had the packages in your possession since 6/27, was the request only processed yesterday
TB
11:05 AM
? S
Yes
Sara

? Yes what?
? Why was the request only processed yesterday?
TB

? it was arranged yesterday
? S
Please allow us some time and try to check with the carrier again
Sara
11:06 AM

? Not an acceptable answer
? I want to know when EXACTLY I can expect something
? and what you are going to do to resolve this!
11:07 AM
? Also, there is nothing in any of those 3 tracking numbers that reflects any request was made yesterday.
TB
11:09 AM

? unfortunately i cannot confirm a specific time
? S
Please check with the carrier
Sara

? The carrier can't provide details for a package you haven't provided them
? Your company has the packages
? and has charged me for something I'm not getting
11:10 AM
? and has my merchandise
? I would like the number to a supervisor
? in America
11:11 AM
? if you are unable to resolve this, I am going to fight this through my credit card as your company should be able to provide better customer service
TB
11:12 AM
? the ship request was submitted 2 days ago and it needs 102 business days to be processed so it is not delayed
? S
One the carrier comes and collect it, it will be shipped
Sara

? 102 business days?
TB
? S
Sorry 1-2 business days
Sara

? I think you are looking at a different order. There is a 4th order that WAS processed yesterday.
11:13 AM
? And I can track that order
? I am talking about the packages you received on 6/27. It's been well over 1-2 business days for processing.
TB

? I will escalate this to the concerned team to check
11:15 AM
? S
And we will update you via emails
Sara

? Not acceptable
? You are putting me off further
? I am still waiting for the number of a US supervisor
TB

? i cannot confirm anything from my side without checking
? there is no contact number
? S
I will escalate this to the concerned team
Sara
11:16 AM

? You don't have a supervisor in America
?
TB
? S
We do but there is no contact number
Sara

? I'll take an email then
? and a name
TB
? S
We can only give our company email address
Sara

? Is this because your company rips people off and you don't want them to be able to complain?
TB
11:17 AM
? S
I will escalate tour complain to the concerned team and we will contact you
Sara

? You are providing me no information.
? I am going to take this up with Visa as well as post anywhere I can about your poor customer service.
TB
11:19 AM
? S
We apologize for any inconvenience, we will do our best to speed the process up
Sara
11:20 AM

? Finding my packages would be a great start. Let me guess...I'm going to get a vague e-mail in roughly 24 hours providing no real information about what's happening.
11:22 AM

? we checked already with Aramex from our side and they updated us that the packages will be delivered soon
? S
If you have any other inquiries you can contact them
Sara
? THEY DON'T HAVE THE PACKAGES!
? I HAVE CONTACTED THEM!
11:23 AM
? S
They will be collected soon
Sara

? I don't think you know what you're talking about.
? Your talking in circles.
? Giving excuses and providing no tangible details.
TB
11:24 AM
? S
Please allow us sometime, they will collect them and they will be delivered to you do not worry
Sara
11:25 AM

? I am taking that as MyUs's guarantee that they will be delivered even though it's not helpful not knowing WHEN my packages will arrive.
11:28 AM
? I am printing this as record of your guarantee.
TB
11:28 AM
? no problem
11:30 AM
? S
Any other help?
Sara

I have been trying to access my account as of today to no avail. I normally login with my email. This is the present I am presented with on my screen.

Access Denied

You don't have permission to access "http://shopping.myus.com/cart?" on this server.

Reference #18.a587dd58.[protected].55cbc29f

I made 2 orders same day and got delivery notification for both in MyUk suite 8428-718 but only one item was posted to suite. I have made follow ups via chat and WhatsApp since last week and each time I’m told I will get an update via email. It is obvious something is wrong but no one is acknowledging this. I would like a refund for the missing item.

Delivery By DPD

Tracking ID: [protected]

On June 1st, I ordered products from three US sellers and provided myus.com address as my parcel forwarding company. In order to get the three parcels consolidated and forwarded to France.

On June 6th, one of my parcels was sent to a wrong address without my consent and I was charged $47.49.

Second, on June 11th, upon paying another $62.11 (DHL shipping and insurance fees), the remaining 2 parcels were consolidated and shipped to France. But the package got returned to myus.com by EU customs.

It was held under investigation by myus.com for almost 2 months. Finally, I was told that it got returned because I did not prepay EU value added and import taxes.

Third, on August 20th, I paid $119.54 including shipping + insurance fees + EU value added and import taxes, to get my package finally forwarded to France. The package was returned to myus.com by EU customs again.

Thus, to this date, 3 months later, I have paid a total of $238 total to myus.com in vain. In addition to the $210 order that I am supposed to have received three months ago but never did.

Now, as of September 13th 2023, myus.com is withholding my package and demanding for another $46 for me to get my package back. Instead of refunding the $238 that they have collected from me and shipping my package free of charge to my default US shipping address on file.

All I have ever got from this company are stories, bills, headaches, untold misery and high blood pressure. Please help!

I am not happy that MyUS are able to automatically charge my credit card without first notifying me of the amount. For my last shipment they valued my shipment at more than double it's value so therefore I was charged more than double the amount of taxes and insurance that I should have been.,

They say there was no invoice with the goods so they calculated the value of the goods themselves. There is no excuse for valuing these goods at more than double their value as they are easily found in their online shop or MyUS could have easily emailed me for a copy of the invoice or order to get the correct amounts. I had asked the supplier to make sure they included the invoice but it seems they did not. This is not my fault and I don't think I should be overcharged just because MyUS cannot be bothered to contact me for the correct amount. Nor should MyUS be charging customers credit cards before notifying them of the amount they are going to charge. I am a very unhappy customer and do not trust MyUS!

This may be some form of identity theft, but I did not authorize any delivery from this company, and have not even heard of them.. They charged my paypal account (so I am bringing this up with them too as I did not authorize it). The payment was for us $25.78 and I did actually get a delivery - (some plastic things - related to toys but hard to identify). As I said, I did not order these!

I’m in australia

I've been a loyal customer of MyUS for years, but lately, their service has been disappointing. Even before the pandemic, I noticed that they were packing everything in the original packages, which made shipping very expensive, even though I used to have a VIP membership with package consolidation service. Despite this, I still use their service because I trust them. They have never lost any of my packages, and shipping has never taken longer than two weeks.

However, I'm extremely frustrated with their service now, especially with the Covid situation. Two of my packages are missing, and they still haven't arrived at my suite. One package arrived at their warehouse on August 17th, which was over a month ago, and another one arrived on September 4th, which was three weeks ago. According to the MYUS login page and Facebook page, they said it could take up to 10 days for the items to be in your suite.

I've tried to contact them several times via email, Facebook, and their contact page, but I haven't received a single reply. I even tried to call them, but all agents were busy, and their voicemail was full. I've been charged for storage fees for the last two weeks, even though my missing packages haven't been found yet. I've uploaded documents of incoming packages to make things go faster, but they deleted the images I put there, and nothing has been updated.

I'm not sure what to do at this point. Should I wait for someone from MyUS to reply to me, refund me for the storage fee, and find my missing items? Or should I ship whatever I have in my suite now and hope that the missing items will show up by the end of this year? I'm feeling frustrated and disappointed with their service, and I hope they can resolve this issue soon.

Suite number: 4694-996.

Why does it take so long for MyUS to remove one item from my package and return it to my "Ready to Send" department? I've been waiting for a week now just to discard some button batteries that don't pass dangerous goods criteria. It would cost more to repackage and send them than the initial cost, so I'm asking MyUS to discard them. Is this beyond someone's skill level? Or are they just trying to keep my paid goods and make it difficult for me to get them back?

I've been a loyal customer of MyUS for over two years now, but I'm getting fed up with their non-existent customer support. Their help page is set up in a way that when you click on it, it logs you out and gives you no recourse for an official support/answer. This is frustrating because I can't get any help from them even though I'm a paying customer.

It used to take four weeks for my packages to arrive, but now it's taking over six weeks on average. This is because I have to email MyUS with my concerns/questions, and it takes them 2-3 days to respond. This is unacceptable. If they're too busy, they should hire more personnel or have one of the supervisors help out. It's not fair to the customers who are paying for their service.

It seems like MyUS is more interested in making money than providing good customer service. They're either too busy or have shifted to a cash grab company ethos. They're using the cheapest form of customer support/service, and they have your goods/items. If they wait long enough, they can charge you storage fees on top of everything else. This is why their customer NOsupport takes so long to help. They're too busy loading review sites with bogus reviews to make themselves look good.

I'm tired of waiting for MyUS to help me, so I'm taking my money to a reputable business that stands by their customers and their service. I suggest you do the same. Don't believe the 5-star reviews about customer service. They're probably fake. Read the reviews carefully and see how many of them are actually about customer service.

My experience with myus.com has been quite frustrating. I was initially attracted to their services because of their affordable shipping rates via USPS. However, things changed in October 2019 when they switched to using Yun Express as their shipping partner for packages up to 5 pounds. Yun Express is a Chinese company that uses USPS and DHL to deliver packages to Germany. The problem with this is that Yun Express does not send its parcels directly to Germany, but instead lets them land in another EU country. This means that customs clearance takes place in the recipient country, and the responsible customs authorities trust that Yun Express will do so.

Unfortunately, myus.com charges a flat rate of 50% for the shipping costs for duties and taxes that are not paid, and most tariffs are around 10% plus 19% import tax. This means that for a package worth $112, I had to pay $18.99 for shipping and $53.21 for duties and taxes. My package was imported into the EU via the Netherlands and then brought to Germany by DHL without ever seeing the German customs.

I have tried to get in touch with Yun Express and myus.com to get the customs declaration, but I have not received any response. It seems that they are not interested in helping their customers with customs clearance.

To make matters worse, myus.com does not show the flat-rate duties and taxes when you use their Shipping Calculator. This means that customers are not aware of the additional costs they will have to pay.

Overall, my experience with myus.com has been disappointing. They have found a way to make a profit by redesigning the most used shipping method. This is not only unethical but also illegal. I would not recommend using their services unless you are willing to do the customs clearance yourself or through the parcel service provider.

My experience with MyUS has been quite frustrating. I have been trying to ship my fashion jewelry from China, but the company keeps placing my items under review. Apparently, MyUS cannot release the package unless the full 'first and last name' are written in English. This has been a major issue for me as the sellers' names are obviously printed in Chinese.

I have gone back and forth with three staff members, Zyrra, Julius, and Jeff Priddle, but to no avail. Despite being an international shipping company, MyUS claims that no one employed at the company has the ability to translate Chinese. This seems quite odd to me.

Jeff Priddle even went as far as making up company names to list as the seller who provided my goods. He used my current employer in Australia, which is wrong on so many levels. It shows his lack of interest in his work and the value he holds for customs to be fabricating sellers. Zyrra, on the other hand, put the seller's details as "other store," which also seemed sufficient to be able to ship my items despite reiterating that MyUS cannot ship parcels without the seller's full first and last name.

Julius, the third customer service operator I chatted with on live chat, was not helpful either. He went back and forth for an hour and forty minutes, saying "hold please," but nothing was achieved during that entire time frame.

My frustration is with the incorrect details that are now recorded incorrectly on three items but have been approved for shipment. Yet, the fourth item, again from the same seller, has been held up, and four emails back and forth stating that I must have the correct English spelling. This resulted in me finding an online Chinese translator program to provide a name in English, which has now successfully been released for shipping, even though the other details are all wrong on their shipment information. MyUS staff are just making it up as they go.

I have asked for an explanation for the double standard and for the poor customer service staff to be dealt with, especially for providing my current employer's details as a seller from China to get my items through customs. However, my emails go unanswered. I will be canceling my membership with my last pack to ship.

The customer service people make it all too hard to get your items out the door, and then they don't enforce their own rules. They also make up values (which is charged GST) and refuse to acknowledge the correct invoices when emailed with correct values.

Overall, I am quite disappointed with MyUS's services. The company needs to improve its customer service and ensure that its staff members are properly trained to handle international shipments.

I have to tell you about my experience with MyUS.com. I thought it was a great option until I tried to have my package sent to me. I wanted the address changed to Chinese as I live in a smaller city in China. No where can you do that, this company expects the whole world to understand English. I tried to talk to representatives on Chat, but they were not able to help me and just said "English only". How does a company that sells an international service not have the option to use international addresses? As far as I am concerned this is fraud, as nowhere on their website does it say we cannot print out a label in another language and put it on a box! What waste of time and money, as I don't ever expect my package to get to me, as the average Chinese person doesn't read English:(

To add insult to injury, I just checked my credit card statement and this company charged me a $20.00 membership fee, when I joined they were running a free 30 day trial membership! I once again, chatted with a customer service rep who told me that he would forward it to someone who cares! Pretty sure it got trashed, as this company appears to have major issues with its marketing and its ability to provide the service they are selling. I do not expect to ever see the sweat pants and bubble bath that cost me $40.00 from Amazon and close to $100.00 from my rip off.com! At this point I will just dispute it with my credit card company as I expect that they will not process a cancellation and I will have to cancel my credit card! What fresh hell will my next encounter with this company bring?

Well, I got my answer this morning, in the form of a DHL notice. They are shipping my package and they changed my address (zip code), it is still in English but evidently they know where I live better than I do! Also, I paid for 1-4 day shipping and it will be in China in 8-10 days. This entire experience with this company from beginning to end (this is the end as I will never see my package) has been TERRIBLE! To anyone that is thinking about using this company, just dont! You will be sorry and all they do is try to provide excuses for their crappy service. For example, I received an email telling me that the customs people in China all understand English and that my package will get to me. How hard is it to use dual language address labels? The US Post Office allows this! This just proves to me that this is a company full of [censored]S! I plan on disputing all charges associated with this company with my credit card, posting my awful experience on every internet site I can find, and filing an official compliant with the Better Business Bureau that covers the Sarasota, Florida region. You have been warned!

I cannot believe the level of incompetence that MyUS.com has shown me. It is clear that they do not care about their customers and are only interested in making money. The fact that they charged me a membership fee when I signed up for a free trial is unacceptable. Their customer service is terrible and they do not have the ability to provide the service they are selling. It is ridiculous that they cannot print out a label in another language and put it on a box. This is an international service, after all! The fact that they changed my address without my permission and it will take twice as long to get to me is just the cherry on top of this terrible experience.

I would not recommend MyUS.com to anyone. Save yourself the time, money, and frustration and find another shipping company. This company is full of [censored]s who do not care about their customers. I plan on disputing all charges associated with this company and filing a complaint with the Better Business Bureau. Do not make the same mistake I did and use MyUS.com.

My experience with MYUS.COM has been nothing short of a nightmare. I strongly advise against using their services, as they are nothing but a scam company with dishonest representatives.

I recently shipped an item on November 3rd, which reached Dubai but got stuck in customs due to improper paperwork. Despite making several follow-ups with both MyUs.com and Fedex, it was MyUs.com that needed to complete the process in order for the goods to be cleared. However, it has been over 20 days and my goods are still stuck in Dubai Customs. I even requested an insurance claim, which I had paid for, but the company refused to allow me to do so.

To make matters worse, when I called Fedex a few days ago, they informed me that the package was still on hold due to improper paperwork. MyUs.com had created a return shipping label but had not completed all formalities to process the return. So the package was still on hold in Dubai.

The most frustrating part of this experience has been the lies and false information provided by MyUs.com representatives. I was able to get someone on their CHAT helpdesk, which is the only mode of communication, and was told that the package had been rerouted via Emirates Airlines. However, when I called Fedex to confirm, they informed me that they still had the package on hold due to delay and improper paperwork from MyUs.

It is clear that MyUs.com is a bogus company, and I strongly advise against using their services. They claim to have provided excellent service by refunding the shipping cost in the form of credit that can be used for the next shipment. However, what about the cost of the item that was shipped? What about the $135?

To make matters worse, their customer service is terrible. They only reply with "escalated to higher department" or "kindly wait for a response" when contacted via email. Their telephone is useless, as it goes straight to voicemail. The only mode of communication is their CHAT helpdesk, which is not always helpful.

In conclusion, I urge you not to use MyUs.com. They are dishonest and unreliable, and I have lost valuable goods and money due to their incompetence.

I recently made a purchase of seven (7) different items from various US vendors, including used music books, crockery, and plastic Pyrex lids. I decided to use MyUS to consolidate my shipments and save on postage costs by sending everything in one package to Malaysia. Unfortunately, I was sorely mistaken.

The Malaysian Customs levied an excise and duty fee that was nearly 100% of the cost of my goods. The reason for this was because MyUS refused to detail the shipping costs on the package. Even though they were the ones who generated the shipping label, they refused to include the shipping cost anywhere on the parcel. This caused Malaysian purchasers to pay exorbitant excise and duty fees due to their omission.

Malaysian Customs assesses the cost of freight at a high default value in the absence of any postage values, postage invoices, or postage labels detailing how much it costs. If there's no postage cost visible, Malaysian Customs assesses the cost according to values set by IATA, which results in a vastly higher cost of shipping value than the actual shipping costs. This causes the shipping costs to be added to the cost of goods landed, and the excise and duty levied is based on this inflated value.

The excise and duty fees are pre-published by Malaysian Customs and attract typical rates between 0 - 30% on average, depending on the type of goods imported. However, the unrealistic shipping rates estimated by Malaysian Customs can cause all potential savings to go entirely negative.

My shipment using MyUS resulted in excise and duty at a cost of an additional 95% on top of the purchase cost of goods. This means that I had to pay an additional 95% on items purchased, on top of having to pay FedEx US for shipping costs as well.

I tried to appeal to MyUS to help resolve this issue, but they refused to do anything and pushed the problem back to me. By the time I received the final bill for excise and duty from Malaysian Customs, my items were already held by FedEx Malaysia and would not be released until every cent had been paid.

I gave MyUS a "zero" (0) for the Net Promoter Score (NPS) survey, and they know it. They appear not to like the rating, but they won't do anything to resolve this issue. I hope that this comprehensive review will help others avoid the dreadful experience that I had with MyUS.

In conclusion, any cost-saving is entirely negated by using MyUS, and I warn all potential Malaysian customers that this is likely to happen to them as well. MyUS is an irresponsible and couldn't-care-less company, and I urge everyone to avoid using their services.

This company is not good, I tell you. I tried their budget economy service and it was bad. My stuffs took so long to arrive, I had to wait for weeks! It was ridiculous. So I switched to their budget express service and it was better. But then, I had a bad experience with their customer service. I requested for express shipping but they sent it through economy service instead. They charged me for express but gave me economy. They are scammers and thieves, I tell you. And they are so slow in processing orders. You have to wait for at least 4 or 5 days before they hand your package over to the carrier. This is so slow compared to other forwarding companies like FishisFast. They work 24 hours nonstop and their orders don't take a few hours. But MYUS only works for 5 days and 6 to 8 hours maximum. If your shipment arrives on a Friday, don't expect them to process your order until the next Monday. They are so slow, OMG! And their customer service is useless. They don't know how to deal with issues or solve problems. Don't use this company, I tell you.

I've been using myus.com for four months now and for the most part, I've been satisfied with their service. However, I recently had an issue with a shipment of cigars that left me feeling frustrated and disappointed.

The first time I ordered cigars through myus.com, everything went smoothly. I received my package without any issues and was happy with the service. So, when I decided to order a larger batch of cigars, I didn't think twice about using myus.com again.

Unfortunately, this time around, things didn't go as smoothly. After my package was moved into the "in review" category, it remained there for almost four weeks without any communication from myus.com. When I finally reached out to them, I was given a laundry list of reasons why my package hadn't been shipped yet.

According to myus.com, the carrier I had selected wouldn't ship cigars and they were on the prohibited list for Thailand. However, when I checked with the Thai government, I found out that there was no such prohibition. I was also told that it was my responsibility to understand their "do not ship policy", which apparently had changed between my first and second shipments.

After a long and frustrating conversation with their customer service representative, I finally found out that DHL was the only carrier that would ship cigars to Thailand. It would have been much simpler if myus.com had communicated this to me from the beginning.

To make matters worse, I had a similar issue with a shipment of medical supplies. It seems that myus.com doesn't have a good understanding of the rules and regulations surrounding certain types of shipments.

Overall, if you're shipping something simple, myus.com might work for you. But if you're shipping something more complicated, like cigars or medical supplies, I would recommend finding a freight forwarder that has a better understanding of the rules and is willing to communicate proactively. And if you're looking for a freight forwarder that takes responsibility for their mistakes and is always looking for ways to improve their service, myus.com might not be the best choice for you.

This was my first time using MyUS and I have to say it was a complete disaster. I was absolutely appalled, disgusted, and completely distressed by the whole experience. I made the mistake of not realizing that I had an old address on my account from another country. I also didn't realize that I needed to change the address before the parcel reached the facility. When I received notification of receipt of the parcel, I logged on to the website and discovered to my horror that I could not change anything. I immediately got in touch with customer service to request a re-route. They told me that the shipping department had been contacted and that a re-route may not be possible. They advised me to sit back and wait.

After waiting for 30 minutes, I was shocked to see a charge on my credit card for more than double the amount I was expecting. I was also informed that the parcel was going to the old address. I got in touch with customer service again and was told that I had agreed to no refunds and that I needed to uncheck some option to access the cheapest options. I had not been given any option to choose the shipping providers at any point. These were selected for me even though my account said "cheapest shipping option". I asked to cancel the transaction and have the parcel returned for a reasonable fee, but this was not possible. I was told that I should have picked a paid membership. I was completely frustrated and distressed by the whole experience.

To make matters worse, I was idiot-shamed by EVERY representative in the process for entering the wrong address, for not knowing that I needed to uncheck options, for not going with a paid membership, etc. etc. At no point was I given any advice as to pitfalls to look out for, considering they already knew I was a first-time user and had been a bit of an idiot already with the shipping address. I had naively assumed that I would log in and select shipping options and make payment, as I had with other parcel forwarding providers. I hadn't realized they stored my credit card details, so they could charge as much as they wanted without giving me any option to reject the charges at any point without any accountability. Considering they had been hacked earlier this year, and yet insist on having your card details on file, I suggest avoiding them like the plague. It's not worth the grief and the risk.

I was ordering supplements and this would have been a long-term commitment. I would have continued to use MyUS had the process been pain-free as it had been with other service providers before I moved back to the UK. But never again. There are plenty of other service providers out there. Please save yourselves the grief and being kicked in the teeth by rude, wholly impotent representatives while being robbed blind in the process. I would give no stars if I could.

MyUS, take your ill-gotten gains. I hope you're proud of yourselves.

I bought a large valuable item on eBay and shipped to MyUS. The item was delivered and I have proof of delivery. Somehow the item ne er made it to my suite. Every time I asked about it they kept saying they need 1 or 2 business days to locate it. It’s been over 2 weeks and they keep giving me the same response… when I asked how to file a claim they directed me to the only claim they offer, which requires to first select an outgoing shipment. Needless to say that it is impossible for me to select a shipment as the item never made it to my suite!

On January 13, 2023, I have purchased a Timing Belt Kit and a full Gasket Set which were delivered from the supplier (Autodoc)to my UK Address/Account with MyUS.com. According to the invoices, the Timing Belt Kit weight is 2.706kg and the full Gasket Set weight is 0.830kg. This is my first-time using this UK account.

The packages were received by MyUS.com on January 19 and 20, 2023. In my suite, the weight of the packages are shown as 7.76 lbs and 4.92lbs and an exorbitant cost reflected. I then attempted to create my ship request to get to change the shipping method so that the cost will also change, but I could not make the change. I therefore wrote Patricia reporting the issue. Patricia, after few days, wrote advising that I can now create the ship request. Although a fix was done I noticed that there was still no option to change the shipping method as can be done with my US account. There was a note saying option not yet available. Here I thought that the issue experienced initially was not properly fixed. I therefore wrote MyUS.com specially reporting this issue and was told that " The only Shipping Preferences you have listed is FedEx Economy and you can see this yourself through your My Account Settings". Since I never used the account before and could not create my ship request there is no way my Shipping Preferences could be listed as FedEx Economy. When I pointed this out I was told that "There are no Shipping Preferences for the UK Account. I though you were referring to your MyUS Account. The only carrier for your 2 packages is "DHL Express Worldwide."

I then contended that based on the size of my packages the shipping cost is exorbitant especially when compared to a 52lbs package I shipped in mid January 2023 and the picture of the package sent by the supplier. Wanting to verify the cost myself using their shipping calculator, I asked for a breakdown of how they arrived at my shipping cost showing the length, width and height of the packages used. I was told that "Dimensional weight applies to UK packages, these are not eligible for Trueprice. The weight and dimensions of the package is what was taken at the time of Login. This is the size of the packages. If you prefer not to ship your packages, you can have them returned to the seller."

Because all the responses/explanations to my questions/queries were inconsistent and not making any sense to me, I decided to escalate my concern by asking to speak to one of her superior. To date, Patricia has not responded to this message and/or my request to speak to her superior. As a result, I attempted to make contact with her superior/a senior person via their WhatsApp but was not allowed to do same. Instead, I was told by the person responding that:

(1) " These UK shipping rates are based on the dimensional weight of the package using the dimensions, so these costs are different than the US facility. You can see more information on UK shipping costs on our site at https://www.myus.com/blog/shop-best-of-united-kingdom-with-myus-address-in-uk/ Dimensional Weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height, then dividing that total by the "DIM Factor."

(2)The industry standard DIM Factor is 139 however MyUS has negotiated even deeper discounts for our members so our DIM Factor is 166.  

(3)The dimensions can be seen by selecting the arrow > next to the package to reveal the information dropdown, this shows the dimensions for packages [protected] and [protected] at 13 x 10 x 18 inches and 17 x 12 x 28 inches. By including these numbers into the formula provided above you can see the billable weight comes out to about 14.09 lbs and 34.4, which rounded up is 35 lbs and 15 lbs to the carrier.

(4)Since DHL Express is the only carrier for the UK facility the shipping costs when entered into the shipping calculator can be seen for about $167 USD and $297 USD."

Since the above response, I am now noticing that when I create the ship request there is a note saying "Ship method (based on 58lbs weight)". This was not there before and in my suite under weight is still showing the weight as 7.76 lbs and 4.92lbs. There is no way one Gasket kit and one Timing Belt Kit can weight 58lbs. This is unethical and dishonest behavior. I am therefore calling on the relevant authorities to intervene to stop MyUS.com from exploiting its customer.

I purchased two(2) vehicle parts online and, because the supplier was from UK, i shipped them to my UK Account. The supplier has sent a picture of one of the packages that was deliver. The packages, when combined, weighted 12 lbs according to MyUS.com. I attempted to process the ship request and could not get through. I reported the issue and it was fixed but only to see I have to pay US$433.61. I requested a breakdown of the cost and the dimensions of the packages because the estimated shipping was exorbitant compared to 2 larger packages I shipped earlier in January 2023 from my US Account . The package that weighted 52.16 lbs I paid $368.74 and the package that weighted 13lbs I paid $132. i was provided with contradicting responses from MyUS (Patricia). I asked to speak to her superior on the matter and she never replied. I then made a report via their WhatsApp number. I am now told that my packages weight 35 and 15 lbs contradicting with the information they provided me before, that is, 7.76 lbs and 4.92 lbs (see attachment). The responder then ended the chat while I was responding.

I am kindly seeking your intervention especially since MyUS.com is reluctant to address my complaint and has been providing me with contradicting explanations