The complaint has been investigated and
resolved to the customer's satisfactionResolved My Time Rewards — UNAUTHORISED DEBIT
resolved to the customer's satisfaction
This company has taken £10 twice from my account in May and June 2012. I don't know them. I have never signed a direct debit or standing order with them and neither do I have any contracts with them. I've written to them by email - no response. How do I get my money back? To make matters worse, I re-quoted my bank details in the email because my bank could give me no reference number for them.
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Hello Monica:
I am sorry that you have not yet received a response to your email as your query is very import.nt to us. Today I have sent an email directly to the email address we have on record with your membership with next steps for resolving your query. If you have not received this email, please contact me at [email protected]
Regards,
Mary
Customer Service