Mutual of Omaha
reviews and complaints

We received a letter in the mail from mutual of omaha life insurance on november 10, 2023 that they have canceled my husband's life insurance policy effective since 1991 at a rate of $75 a month. If he wants to keep it now the new rate is $365 a month. They also want us to send a check to them by december 21 in the amount of $1,095.00. He couldn't even surrender the cash value because they had already canceled it.

This is fraudulent to me. They should have contacted him to give him that option now they get to keep all the money that he has been paying into all these years.

Is there anything that can be done? Not right that all this money is lost to them.

I have been receiving solicitations for Medicare supplemental insurance at least once a week for the last year for my ex wife. We have been divorced for 29 years, she has NEVER lived at this address, her name has changed and she doesn't even live in this state! I have tried multiple times during this time period to stop this junk mail from cluttering my mailbox to no avail. I've been hung up on, put on hold and transferred to multiple people who tell me that without her acct# or Medicare# that there was nothing they could do. I have had no contact with her in over 20 years. How the hell do they think I would have this information? All I wanted was for all this trash to stop showing up at my address. I can tell you that if I ever needed supplemental insurance, I would NEVER buy insurance from Mutual of Omaha!

Chris Gipson

[protected]@yahoo.com

I enrolled with Omaha 3 months ago for life insurance I have never received any correspondence, I called on 8/14 escalated to supervisor ALI , I’ve never been talked over felt insecure because she was so insensitive! So I canceled, ALI never offered to correct address she just rudely kept saying “You can’t get your money back “I explained that this policy doesn’t exist until 2025 so why would you keep my hard earned SSI / disability check, mutual of on had done nothing for me except cause my blood pressure to escalate. I requested a call-back on 8/14 and no ONE cares about me enough to make a call! Please help

Stephanie Adams

5014 Shadow Pine Drive Charlotte nc 28269

[protected]

DOB 08-31-1956

Please be advised my wife and I are retired and on Medicare. However, we did not have dental insurance. We both opened up individual accounts and I needed to see a dentist immediately. When we got to the dental office we were denied because we were told the card was declined. We called back to your office spoke to the clerk and we both cancelled the service because we learned we had to pay several months the 40.50 per month for the both of us. We were told by the clerk that the cards would be cancelled. However, for some reason autopay was still billing on my wife's card yet my card was only cancelled. We discovered this error when we were looking at our bank statements. A review of my mail account showed a individual account being billed that I thought was mine until we found out it was hers In conclusion we had paid enough months into the plan if we wanted it to keep it open which we desired not to. the account was promptly closed to stop the autopay and if this was a individual account for her why was she not notified by email.

I would like to share this happening with you.

Subject: July 7, 2023

From: Chris.[protected]@mutualofomaha.com

To: Frank Strom

Sent: Friday, July 7, 2023 at 04:19:59 PM PDT

Subject: Re: FRANK STROM

I’m still working on getting you paid, there’s been some unforeseen glitches in our system, I appreciate your patience.

Chris Sullivan CFP, CLU

Managing Director

Mutual of Omaha Financial Advisors

I had been promised the $500, on June 9th. After 3 promises, i was told that i would receive the money

on 6/30, as i had been an agent for 1 week, and this is my bonus. The last i heard from Chris Sullivan was on June 22, where he wrote

the above e-mail that , i would receive the money on 6/30.

Shawna Melville, who is the recruiting manager for California, told me on July7, that now Mutual Of Omaha was

processing, a check for me. I received a direct deposit on July 11.

I can not believe how Chris Sullivan and Mutual Of Omaha handled this affair.

Thanks for your attention to this matter.

I remain,

Frank Strom

RE; Mutual of Omaha

Concord, California...

On April 14, I signed a docusign to be appointed as an agent, for Mutual Of Omaha.

On April 21, I went to Concord to meet with Chris Sullivan, the Managing Director.

I went there for training. Chris asked me if I had 200 contacts as possible policy holders.

I was never asked this before, so that was a short and sweet association, with Mutual Of Omaha.

I had been promised $500 reimbursement, for the California Insurance exam licensing.

On June 9, I asked Chris for the $500, that was due me, He said that he would take care of the matter.

On June 14, he asked me to e-mail a voided check, because the office said that was not my routing #.

Later that evening, I e-mailed Chris a copy of a voided check, so Mutual Of Omaha could process

the $500, and direct deposit to my account. That never happened, because on June 22, in the morning

Chris e-mailed me that he was following up, and I should watch my bank account. That afternoon,

he e-mail me that I would not get the $500, until 6/30, because that was payroll day, and then I would get my bonus.

That was 3 times, Chris promised me that I would get the money, because he was on top of it.

I should not have to wait for the money. Mutual Of Omaha is a Fortune 500 company, and i'm sure they

could have put the money in to my account at any time. This has been a bad faith affair, and does not

reflect well on Chris Sullivan and Mutual Of Omaha.

Due to lack of response by two of their employees, Leah Hvizdak and Carlotta Ramsey, my short term disability was not renewed and I lost my benefits. I tried for two days to get ahold of someone and they waited until after the claim expired to contact me back. This company does not contact people back nor do they respond to emails causing people to lose their benefits.

We filed a claim with Mutual of omaha 9 months ago for my mom's long term care insurance. Even though we have documenting from.her doctors that she qualities for her claim.to be paid. Mutual of omaha keeps finding reasons not to pay. Asks for information they already have and twist around what Dr says. Mom does not have full use of an arm after fractured elbow but insurance keeps saying she should even though Dr says she doesn't. She can't dress or bathe herself due to the fractured elbow not healing completly. She is 90but insurance thinks mom should be able to do these things despite what her doctor says

This policy looks good on paper but their customer service is TERRIBLE.

My wife was diagnosed with an inoperable brain tumor and in a matter of weeks she became totally disabled. We have been using home services since her diagnosis. By the way not only have we paid 10s of 1000s in premiums over the years but I am a physician and she is an RN and was a hospital case manager for decades, we know about insurance companies and have appropriate expectations (low) for service. This company is among the worst.

It took 2 weeks just to get forms. Every week I get a letter by snail mail 10-14 days old asking for documents that have already been submitted. This week, almost 2 months into the claim, I get letters stating the providers need special releases to release records. Of course the letter does not say where to send it. They do not have the records yet!(From the Institution that employs me!)

I asked our agent to call them and he stated he was on hold 25 minutes.

Their terrible service, incredibly slow pace and poor communication leads to reduplication of effort and much more unneeded stress for families facing devastating medical situations.

How long does it take to make this right.?

My bank account was drafted by Mutual of Omaha for the following policy after the policy holder was deceased. I know it does not show as a payment on the payment history when I look at it online. But it was still drafted and payed out to MUTUAL OF OMAHA. See attached bank record.

Policy Number

UR4500303

Effective Date

02/10/2019

Termination Date

02/10/2023

Status

Deceased

They send me letters every week to sign up for their life insurance plans. I have called them five times in the last year to tell them I do not want to receive their unsolicited letters, or offers. They keep asking me for my social security number, and they never connect me with a principal officer and never ever take me off their list. Whenever they ask me for my social security number to disenroll., I just hang up! These predatory practices have to stop! By the way, I already have "life insurance" through my calstrs program — and I trust those people.

cc: David Wertheimer, Attorney in Fact

I filed a claim on my mother's behalf against her three long term care policies on December 7, 2022. By email, I provided the requested documents the same day and asked a couple questions.

On December 28th, after not receiving a reply to my questions, I emailed the Specialist again requesting an update and answer to my questions. Only after calling customer service the same day did I get an answer to my questions and a promise the Specialist would reply to my email. I was able to speak with the Specialist on December 29th who told me she would contact me in a couple weeks with a status of the claim. On January 17th, I emailed the Specialist requesting a status of the claim. On February 1st after not having a response to my previous email, I sent another email and called the Specialist but had to leave a voice message to call me. Since the Specialist hadn't replied to any of my voice messages nor emails without prodding from the Customer Service representative, I called Customer Service again. I was then able to make contact with the Specialist who told me the care facility hadn’t provided the requested documents. When I asked why I hadn’t received a reply from my voice messages or emails, I was told they have several other clients to serve. After agreeing to a plan to get the requested documents, I called the care provider where my mom was residing. I was told by the care facility they have talked to someone who was very hard to understand, apparently a foreign vendor, and they had faxed all requested documents.

So here I am, Mutual of Omaha not proceeding with the claim because they say they haven’t received the requested documents and the care provider saying they have sent everything. My guess is the vendor who is assigned to gather the requested documents is not competent.

On today’s date 1/29/2023, I contacted my pharmacy in regards to my 30 day supply of oxycodone. CVS pharmacy indicated that Mutual of Omaha Rx would not authorize a refill until February 4, 2023. My previous prescription refill for the medication occurred on December 30, 2022. Therefore today makes 31 days since my last refill. Therefore I contacted Mutual of Omaha Rx in regards to the matter. The representative indicated she did not know why the medication was not authorized for refill until February 4, 2023. Therefore I asked to speak to a representative. I spoke to MOA supervisor Susan - ID C7370. She indicated that it does show the previous prescription was authorized on 12/30/2022. She stated that is possibly due to past authorizations. I stated that is not satisfactory because she was unable to provide dates of prior authorizations. I then requested that I receive the dates of prior authorizations. She stated that she does not think it is possible. The supervisor was rude and unprofessional throughout the call. I also asked how I can discontinue coverage with MOA due to my dissatisfaction with the outcome. She stated they cannot discontinue it there.

Today, I have been on the phone with MOO PX all morning over my Medicare RX plan. I get a premium notice on Dec. 1 for $34.70 on Dec. 13 I get a premium notice for $81.70 six days after the Medicare cut off date to change policies. That is over a 100 percent increase that I was never adequately informed of. MOOPX said they sent mail in September notifying of the increase, which I never received. I was new to Medicare in March and was told the the plan premiums were good for a year, not for 9 months. I would have shopped if I knew of a 100 percent increase, anyone would have shopped this increase. I believe this was a deceptive practice by MOOPX as everyone would have looked elsewhere if this was known. My only choice for the coming year is to pay the over doubled amount for plan D. I have lodged a grievance with MOO and plan on filing with state insurance commission and Medicare. Ending they send me everything else by email why not the planned increase? And why did they email me a premium bill 6 days after the cut off date?

I am reporting very unprofessional behavior afforded me by an agent of Mutual of Omaha. I was threatened that writing back to the company would not be allowed as my email was blocked from further communication.

I would like an email address that I may submit copies of the emails exchanged between us, as well as issues re: timelines and medical diagnosis, as that was another accusation leveled at me.

I am an independent agent writing this and the customer service is horrible, I cannot believe that everyone seems to be careless about their job including the underwriters. No one is on the same page, and they don't work together to resolve issues! This is unacceptable, and unprofessional, all they do is transfer over and over and never get you to the right department.

I am filing this complaint on behalf of my Mother, Glenda Crockran, Coverage ID: 7859003 who passed on March 6, 2022. The Death claim was approved. I am the beneficiary, Catherine Mathews, had the payout go directly to the Robert C Henry Funeral Home who has not received any correspondence from the insurance company. I have called 4 times to address this issue with no solution. Do not know why this has not been taken care of. I can be reach at [protected]. Catherine Mathews

"Oh that agent no longer works here." That is what you all said. Removed 100.00 from my checking acct. since 2019.

every month for three yrs ! You have yet to call to resolve this ! and who is premiere marketting ? this came to light after moving from Oregon to AZ - -

No longer with the Oregon bank, you/they overdrew my acct ! NEVER asked for cancer insurance. Never signed ANYTHING. This is an outrage. Never record. a 'policy' like normal companies do. Sneaky way of draining somebody's money.

PLEASE answer this.

My complaint a is against an insurance company that should be embarrassed of calling themselves an insurance company. I had a disability policy with your company for 15 years. When I needed to use the disability plan you tried to figure every single way not to pay me.

In 2020 I had severe asthma caused by my other insurance company which, neglected to inform me they would stop paying for my life saving drug nucala. I have a rare autoimmune disorder called churg strauss syndrome where I make too many eosinophils, causing severe asthma. Consequently, I was out of work for 7 months not being able to breath. Your company is a disgrace. I'm going to bring this to the highest level I can

Dr charles gleason