Musescore.com review: Premium

Hello MuseScore Support,

I am contacting you regarding an unexpected £45 charge on my account.

I only intended to purchase two individual pieces of sheet music: “Sparklejollytwinklejingley” from *Elf* and “Christmas Bells” from *Rent*. I paid for these separately. I did not intend to purchase a Premium membership, I did not knowingly subscribe to one, and I did not authorise an additional £45 transaction.

Please cancel any Premium membership associated with my account immediately and refund the £45 charge in full.

I do not require or want a Premium subscription and I will not be using the service going forward. I had already paid separately for the sheet music I wanted, so I do not understand what this additional £45 charge was for.

Please confirm as soon as possible that:

1. the subscription has been cancelled;
2. no further charges will be taken; and
3. the £45 has been refunded to my original payment method.

I would appreciate this being resolved immediately.

Kind regards,
Onur Yuce