Ultimate Guitar’s earns a 1.0-star rating from 1 reviews and 12 complaints, showing that the majority of guitar enthusiasts are dissatisfied with tablature resources.
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Buyer beware - use due diligence before giving them your payment info scammers
I too was taken by these scammers. I cancelled within a half hour and requested a refund, well thats not going to happen. I subsequently found their abuse has been going on for YEARS and have documented HUNDREDS of complaints and started the website https://www.ultimate-guitar-sucks.com/ in hopes of getting enough victims together to file a class action suit against them for their misdeeds.
Recommendation: buyer beware
Ultimate Guitar Complaints 12
99.99 dollars charged to my checking account is not valid.
I need you to refund me my 99.99 that you charged to my checking ending in 2275 on Jan 8th. I did not approve or authorize this debit from my account. I tried your site for two days - free trial - then I canceled my subscription. I cant afford your service. The service is good and I found some good sheet music but I just cant afford it. Please process my...
Read full review of Ultimate GuitarUltimate Guitar Pro
In August 2022 I subscribed to a annual subscription at $99,99. In July 2023 I received a notification that the next subscription payment would be due on the 17th of August 2023. I immediately cancelled my itunes subscription which is confirmed on my app. On the 17th of August 2023 Ultimate Guitar tried to debit my account with the subscription luckily the account did not have funds. On the 7th of September 2023 UG debited my account with $7 (looks like one month subscription), I applied for refund via itunes. Today on 14 September 2023 UG AGAIN debited my account with $99,99. This is so bad.
Desired outcome: I want a refund
Ultimate Guitar Review: Great Tabs, Terrible Billing Practices
So, I signed up for Ultimate Guitar a while ago and just recently realized that they had been charging me every year without even sending me an email to confirm it! Not cool, right? But then when I tried to cancel my subscription, it was like they were trying to hide the button or something. The whole process was so confusing and tangled up that I literally almost gave up on it - and I'm pretty tech-savvy!
Honestly, I think this is a really underhanded way of running a business. You're basically relying on people forgetting about their subscriptions to keep making money off them! And then you make it super hard for them to stop the payments when they do remember. It's just not right.
That being said, I will say that the actual website and app are decent. I mean, there's a lot of good guitar tabs on there, so if you're into that sort of thing then it might be worth checking out. But just be warned that if you do sign up, you need to keep an eye on your bank statements! Oh, and make sure you read the cancellation instructions really carefully. Like, 10 times.
All in all, I would still recommend Ultimate Guitar, but with some serious reservations. Just know what you're getting yourself into before you hand over your credit card details.
Is Ultimate Guitar Legit?
Ultimate Guitar earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Ultimate Guitar has claimed the domain name for ultimate-guitar.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Ultimate-guitar.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ultimate-guitar.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Ultimate Guitar have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Ultimate Guitar and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on ultimate-guitar.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- While Ultimate Guitar has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Ultimate Guitar. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Beware of Hidden Charges on Ultimate Guitar Website: My Experience
This website called Ultimate Guitar (ultimate-guitar.com) can be a bit tricky. I went ahead and bought it on my PC for one price, and then downloaded it onto my phone. Unfortunately, they charged me again for another membership not once, but twice! The crazy thing is that I used the same login for everything. I was pretty frustrated with this, so I decided to send them a letter about the issue. However, the response I got was disappointing, as they basically just told me to figure it out myself. I was really hoping for a refund, but I guess that's not an option. In any case, I would advise potential buyers to be extra careful before making any purchases on this site. It's important to read all the fine print and make sure you're not getting scammed. So, yeah, just beware if you're thinking about using Ultimate Guitar.
Stay Away from This Scam Website: No Refunds, Difficult Cancellation Process
This here website seems a bit like a scam to me. Me and my buddies got charged for a subscription we thought we had already nixed, but there ain't no refunds to be had 'round these parts. And let me tell ya, cancelling ain't no walk in the park either. It's a real head scratcher, that's for sure. So, I reckon y'all best steer clear of this joint if you don't want to end up in the same boat as me and my pals.
Ultimate Guitar Review: Shady Business, Bait and Switch Tactics, and Poor Customer Service
So, I heard about this website Ultimate Guitar and they say they offer a free 14 day trial. Cool beans, right? So I try it out and then they take my freaking money without my consent! That's some shady business, man. When I tried to cancel and get my money back, they just straight-up ignore me. I sent them emails and called them up, but no one picks up the phone. It's like they don't even care about their customers or something. Don't make the same mistake I did and sign up with these scammers! It's a total waste of time and money.
Ultimate Guitar is a Scam - Beware of Their False Promises!
I plunked down my hard-earned cash for a subscription to Ultimate Guitar, but disappointment came knocking at my door shortly thereafter. I haven't been able to login even once! And there's no phone number to call for customer support, only a message system. I tried to cancel my subscription within three days of signing up, but you need to log in to do that, and guess what? My password's been changed so many times I've lost count. What a total rip-off! I strongly urge you to steer clear of these guys. They're nothing but thieves! And I'm not the only one who's had a bad experience. Take my advice and stay away from Ultimate Guitar!
Ultimate Guitar Review: Customer Support Fails to Deliver - Look Elsewhere for Guitar Tabs
Ultimate Guitar, or ultimate-guitar.com as it's known, is a website that aims to provide guitar enthusiasts with the ability to download tabs for guitar. While some may find the site useful, it has a number of issues that ultimately detract from the overall experience.
One of the biggest issues with Ultimate Guitar is its customer support. Many users have reported encountering problems where they attempted to cancel their membership, only to find that they were still being charged for the service. This can be incredibly frustrating for users who simply want to cancel! Unfortunately, the company's customer support is not responsive, making it difficult for users to get the help they need.
As a result, many users have turned away from Ultimate Guitar and towards rival service Songsterr for their guitar tablature needs. Not only is Songsterr more user-friendly, but they also have a better reputation for customer support.
All in all, while Ultimate Guitar may have once been a good option for guitarists looking for tabs, it has become a scam site-like experience. If you're in the market for a good guitar tablature service, it's probably best to look elsewhere.
Ultimate Guitar Review: Buyer Beware - Scam Alert!
Ultimate Guitar? More like Ultimate Scam! This website is such a hassle. I thought I was getting a free trial, but boy was I wrong. And when I tried to cancel it, it was like I was in a maze... or better yet, a Kafka novel. Their customer service is so rude and unhelpful - I'm convinced they're just playing games with me. I really regret ever signing up for this nonsense. Don't make the same mistake I did - steer clear of Ultimate Guitar.
Ultimate Guitar: A Complete Scam and Terrible Customer Service
This website Ultimate Guitar is a total rip-off. I got scammed into buying a membership for $24.99 last year and they won't even give me a refund for it. Despite not using it once, they still want to charge me again this year. It's absolutely insane! And let me tell you, their customer service is just plain awful.
I mean, who do these people think they are? They're just a bunch of greedy money-grabbers who don't care about their customers at all. They tried to charge me for things I didn't even authorize and refused to give me a refund. That's just plain wrong.
Bottom line, stay away from Ultimate Guitar. They're not worth your time or money. The whole website is a complete scam and their customer service is some of the worst I've ever encountered.
Ultimate Guitar Review: Major Flaws & Terrible Customer Service - Do Not Use!
I gotta say, Ultimate Guitar ain't all it's cracked up to be. The program's got some major flaws, and don't even get me started on their customer service. Or should I say lack thereof? When I realized that I somehow ended up paying more than DOUBLE the regular yearly subscription fee, I was livid. I reached out to them to ask why I was charged that amount, but all I got back was some cold, uncaring response telling me I agreed to it, so tough luck for me. Seriously?! I even have the email to prove that they're ripping me off. It's an absolute disgrace and I wouldn't recommend them to my worst enemy. Stay far away.
Mixed Experience: Reviewing Ultimate Guitar's Website and Customer Service
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I recently gave Ultimate Guitar a try with their 7-day free trial, but unfortunately, I had to go through a medical procedure that required anesthesia and recovery time. I was in so much pain and couldn't remember to cancel my subscription on the 7th day, so I decided to reach out to their customer service on the 8th day to see if they could help me.
Sadly, they were unwilling to give me a full refund for the annual fee, which was a disappointing and frustrating experience. It's a shame that their service is so inhumane and inflexible when it comes to understanding the unpredictable circumstances of their customers.
Despite this unpleasant experience, I must admit that the website itself is well-organized and presents a wide range of options and resources for guitar enthusiasts. From tabs to chords, lessons to articles, there's no shortage of information to be found on Ultimate Guitar.
Overall, while I cannot say that my experience with Ultimate Guitar's customer service was positive, I do think that their website itself is useful and informative. As long as you are able to keep track of your subscription and avoid any unforeseen circumstances, you will likely find their resources to be quite helpful.
Overview of Ultimate Guitar complaint handling
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Ultimate Guitar Contacts
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Ultimate Guitar phone numbers+1 (415) 293-2019+1 (415) 293-2019Click up if you have successfully reached Ultimate Guitar by calling +1 (415) 293-2019 phone number 0 0 users reported that they have successfully reached Ultimate Guitar by calling +1 (415) 293-2019 phone number Click down if you have unsuccessfully reached Ultimate Guitar by calling +1 (415) 293-2019 phone number 0 0 users reported that they have UNsuccessfully reached Ultimate Guitar by calling +1 (415) 293-2019 phone number
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Ultimate Guitar emailshr@ultimate-guitar.com99%Confidence score: 99%Hradvertising@ultimate-guitar.com98%Confidence score: 98%Marketingzeguitarist@ultimate-guitar.com97%Confidence score: 97%support@ultimate-guitar.com81%Confidence score: 81%Support
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Ultimate Guitar social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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