The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Movado GroupWatch band

I purchased a Movado series 800 sports watch because I liked the style. A few years later I was enjoying a cigar on the deck of a restaurant and the watch falls off my wrist. I sent the watch to Movado to find out about replacing the one link that fell off but they told me that it was irreplaceable and I would have to replace the entire bracelet and be responsible for the $352.50 bill, because one link fell off. They cannot just replace the link because of the way the watch is designed. They cannot divide the band at the clasp as anybody else can do and charge for just half the bracelet because, for no better reason that they just don't do it that way. They choose to replace and charge the customer for the entire bracelet. When asked about this, GARY the supervisor, had no good answer except to tell me that's all the company was willing to do for me. I don't want the watch or any of the other three that I have because of the way Movado and Gary handled my situation. I will have bad memories every time I look at the time. Jeff

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