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CB Cryptocurrency Morgan Stanley Smith Barney Complaints #2-21
Morgan Stanley Smith Barney

Morgan Stanley Smith Barney review: E*Trade

J
Author of the review
4:48 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I spoke with a Financial Services Representative from E*TRADE about how to get my late husband's name, Frank Nelson Kidney, removed from our Joint Account with Rights of Survivorship (676 396584). On November 25, 2021, I wrote E*TRADE to request this and included my late husband's original death certificate along with a Cost Basis Adjustment and a Complete Investment Account Application. Almost five years later, this request has never been fulfilled.

On July 5, 2022, I received an email from Sr. Financial Services Representative, Gary Rowley, that my application is now "...old and not useable..." Case #27440857. I filled out the forms again. They were never processed. When I later called in, they made me fill out the forms for a third time. Again, they were never processed. After several years, multiple calls, and being locked out of my account multiple times, a new joint account was finally opened on 12/26/2025 with my son-in-law, Tom Heidt (377 873898). But funding from the old account never transferred.

On January 21, 2026 a person unknown to me, Zyaire Williams accessed my old account. He sold two of my stocks then tried to wire himself $35,000. Thankfully, E*Trade recognized this as fraud and stopped the transaction. So now my old account which should have been closed several years ago is frozen while this is being investigated. I filled out an IC3 complaint regarding this incident.

Desired outcome: My account with my late husband needs to be closed and the money needs to be transferred to my new account. I also need full access to my account.

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  3. Morgan Stanley Smith Barney emails
  4. Morgan Stanley Smith Barney address
    1585 Broadway, New York, New York, 10036, United States
  5. Morgan Stanley Smith Barney social media
  6. Stan
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    Jul 21, 2026
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