Montage Furniture Services. — procrastination of warranty service.
I bought $5200.00 worth of furniture from Ashley furniture in 2007 and was talked into buying a 5 year warranty from Montage Furniture Services with sweet talk about the great plan and quick service.
The following is a quote off their website:
"MFS distinguishes itself from its competitors by offering personal, fast and friendly service — delivered by experienced furniture industry experts."
I reluctantly bought the plan and was given only the receipt as proof of purchase about the plan. I wasn't given a brochure or an explanation about the plan.
3 years later in March of 2010 I tried to file a claim with Montage Furniture Services but was told that they did not have me on record as purchasing a warranty.
I went through all the phone call procedures back and forth with Ashley and Montage and till today May 2010 I still haven't received a phone call from Montage acknowledging service of my furniture.
I intend to file a report with the better business bureau.