Mondo
reviews and complaints

I ordered an upgrade on Black Friday (30 Nov) - it has been almost 2 months with "NO STOCK", however MTN are still advertising the stock and this is their affiliation?
The support is useless.
They need to honor their contract special and deliver my devices, I have bought the covers for the phone in anticipation.

I have been calling and emailing once a week with no help what so ever.

I ordered a black Friday special contract, I was told over the phone I'd receive my contract device in 8 business days.
After A MONTH of emails and complaints I was finally replied to... just to be asked for all the documents and to re-undergo the process I already had with them.
And to top it off, they only asked me for the documents AFTER I emailed them asking what's the progress on my order (13 January), even though on the 10th they notified me they have my documents and are completing my order.

Good day
I am beyond furious writing this complaint. On the 10th of January I received a call from mondo, offering me a fixed LTE line. The package sounded good, and the consultant that called me is Steven Osman. He is a liar and gave me incorrect information. He advised me that I have been approved for a LTE line for R499, he done the application and told me it was approved, and the product will be delivered to me on Thursday. Today I called Jerusha Naidoo told me I'm declined, coz I have a zero credit score.
I am furious, I cancelled my current wifi provider, as he confirmed I was approved. Please listen to the call. He even sent me a contract of this. How can you send contract if I'm declined.
The service from Mondo is pathetic. I asked for a supervisor, there is no supervisor or manager, no CEO as well. How does a company exist without these things
Service is the worst in the world
I want a call immediately and this issue resolved
Or you guys need to get my previous contract re-instated.
I thought goverment departments were bad, but I have never dealt with a worse company in my life.

Mondo MTN is extremely incapable of providing service. I have unsuccessfully upgraded through Mondo MTN in November 2020 due to a shortage of stock, after several engagements of the phone and complaints of disappointment with several empty promises from Mondo, no results. I still haven't received my order a year later and when trying to cancel my order they give you a run around, drop calls and assure you that emails have been sent to enquire with no proof. I am extremely disappointed after several calls to drop my order which was promised only to take 48hrs, 5 days later this is still an issue. MTN has no direct access to Mondo's system to try and assist which is unacceptable.

I believe this company is a sham. The job descriptions they email to me are a phishing expedition. I've received countless job postings from them. I replied to the early ones expressing interest and asking for more information plus attaching my resume as requested. Haven't been contacted once.

Perhaps coincidentally, I've been spammed by several other "recruiters" via phone and text. All other resumes I've sent out to other recruiters only have my email. I mistakenly forgot to remove my phone number from the one I sent to Mondo.

I finally messaged the recruiters via LinkedIn. They assured me they are a reputable firm. Still haven't received any responses - perhaps I'm not what they want in a candidate but I'm no longer interested in dealing with them.

they cheated me . refsue dto honor my black friday deal they sold me

I was surprised by how quick their service was when it came to putting through the sale. Got a callback and delivery within a week. Just to get the WRONG phone. I asked for a Samsung Galaxy S20 FE and got a Samsung Galaxy A32. I requested a cancellation and then was told that I had to find a way to get it back to an MTN store - 3 weeks ago - which I did and sent the IRMS number and I'm still waiting on cancellation confirmation.This morning I got debited for a phone I don't even have!

I cancelled a MTN contract few months ago cause the phone was 1 month old n it went for repairs a new phone was approved but they tuk long to deliver now my account is billed with R23000 my name is Jamiel Williams id nr [protected]

Mondo contacted me for n data package, i was told it would take 3-4 days to deliver, it has been 4 weeks now and no contact from them

I would like Mondo MTN telecoms people to take my name off their collections as I have never had any contract with them.

They called me for a deal and sent me the simcard, which I never even activated as Mondo deals with setting up the simcard, when I realised this is a scam and I can't even go to MTN to sort this out but my provider is MTN. Doesn't make sense, then I called Mondo and cancelled everything and said they should confirm with me once it is canceled. They called me to confirm that it was cancelled and every month I had to dispute the debit order because they still keep deducting money off my account for something I have never used.

I need this to happen as an urgent matter, because this will affect my credit score and I won't be liable for something these corrupted companies are busy with.

sincerely

Chanell Ankia van Zyl
[protected]
[protected]@gmail.com

Extremely Frustrated with Mondo

I requested a proof of purchase for my Samsung galaxy S21+ two weeks ago last week they responded saying they sent a request to dsv and they will send it when they receive, i do believe that this is unfair because i now am sitting with a device i cannot use and Samsung has advised they cannot assist unless i provide the proof of purchase. WHy must i accept their waiting period i believe its unfair

Took out a phone when i received it it was not working went to the nearest mtn store it was booked back . The phone didn't come back but im black listed for a phone that i didn't use and didn't receive it back please clear my name as i cant take out a phone again because im black listed by mtn

my name is BULELWA CINDY SOMDLE

[protected]
[protected]

I am complaining about my data that went from.1 high to 230 mega bits can you please help me. Sort this out my contact detail are as follows [protected] my email is [protected]@gmail.com please contact mek

Hi . I have been scammed into taking a mtn data sim by mondo through the call centre. Firstly they do not tell you exactly how the data package is distributed. They make it sound like a good deal. Then i was sent 2 data sims instead of one. So each month i am paying for 2 and only using one. Please do not deceive people. Remember God is watching

Hello. Im waiting 2 months for my contract to be canceled. I have never used the service because my sim is blocked. Mondo doesn't respond and when they do. They say the cancelation is in progress. Someone help
I have emailed them. Called them. Called mtn. Mtn can't assist as the contract is with mondo. This is terrible. Mtn will debit my account again for services that is blocked.

I am very disappointed with MTN and Mondo.

I bought a sim only online for data and the sim was delivered on the 29 of July 2021. When i inserted the sim it wasn't registered, on Friday the sim wasn't working on my phone because it needed a home router.

I logged a cancellation on the 2nd of August and i was promised the cancellation will take 7 to 14 days to be finalized. Till date the cancellation is not done and MTN deducted on my account while I've never used the sim.

I always follow up with Mondo but I am always told they are escalating the matter. It's been a month now and I need my refund as well as the cancellation to take place urgently before they deduct another amount. My ref no: RCO129220

I called Mondo today and they advised that my cancellation is not done. It's been almost 2 months now and MTN will deduct the money again while i logged my cancellation on time.

Kindly note that this is an urgent matter and i need it to be resolved urgently. This whole this is very frustrating, i was told cancellations only takes 3 weeks but till date my contract for the router is not cancelled.

I have never used the sim as the phone that i am using doesn't support it

I ordered router online in june 2020, I returned it the same month the cancellation began. but even up to now the cancellation did not happen, the account is still active I am billed every month for something i dont use. i made several follow up but nothing happens. I am even planning to take this to media and EFF to assist me in this regard. I am always given turn around time but it does not happen even after that time.
please assist me my contacts are [protected] email is [protected]@gmail.com

Hi my name is nomvuyiso mkulisi my id no:[protected], iam living in a place called Rietspruit of which is situated in mpumalanga south africa, i was contacted by one of the sales consultant from mondo offering me that i qualify for a top up package from mondo, i agreed to take the offered contract deal of
(Two )Huawei p smart 2021 with a monthly payments of R530 per month, for both contract phones, and then the time passed by they delivered the phones as promise and at the end of the month they start debit of R530 as agreed on the phone when they called me via phone, they continue debit for 3 months on the forth month they called me telling me that they blocking my line cause iam not paying my account, i told them i never missed a payment for past tree month i can see if they debit monthly it all go through, amd then send them the proof of payment of which is my bank statement for 3 months, they reply by saying thanks we will sort the matter, after a week they block my lines from both phones, i then decided to go to Telkom shop in secunda cause i dnt know the mondo telkom shop we meet by phone and conclude everything by phone, even in Telkom they told me they see the payments for past 3 months but they dn't understand what is happening i must give them 3 days maybe the matter will be resolved up until now, i keep on receiving different notification from mondo now for R530, R693, R574 from each month now i dn't understand what is happening amd no one is answering me, when i call them the asked for statement i sent it to them but nothing after that, but my phones are still blocked even now can u pls help mei called them on [protected] they asked for bank statement and then keep quiet.i will send u the bank statements u will see it as well thanxs my alternative number is:[protected] or [protected] thanxs pls help me i dnt know what to do now!(my statement password) is( my id-number) on top thanxs

You let me sign for a phone that you guys know it is out of stock, just after debiting my admin fee you tell me that the phone is out of stock, know I can't even get hold of you when I want to change the order.

I am so disappointed and pissed off.

I was sold an Sim contract for 20gig and minutes I only got 10 gig, no minutes plus the sales lady said it's first month free only find out that they deducted.. Their customer service is a nightmare, they don't answer their calls and their Email, I'm honestly not happy with their services and I want to cancel this thing so gonna take this to ombudsman period