Momentum Healthmy membership number is [protected] and complaining about poor service of the members working there

F
This review was posted by
a verified customer
Verified customer

Following the email trial below, it is very clear that we are looking at a refusal to assist. The requested approval document was send my Dr. Botha himself during February and then in March again. I also forwarded again but get no feedback at all
Dear client

Thank you for your email. This was 0n April 7, and again April 9
Dear client

Thank you for your email.

This is an automated response to confirm that we received your email and that a service consultant will provide feedback to your enquiry.

The reference number for your enquiry is [protected].

Please note that new claims may be submitted to [protected]@momentumhealth.co.za in the following formats: JPEG, JPG, JPE, GIF, PNG, PDF, XML, TIFF, and Word (.doc, .docx).


Kind regards,

The Correspondence Team.

This email and all content are subject to the following disclaimer:

http://content.momentum.co.za/content/legal/disclaimer_email.htm
and just nothing is happening

This is an automated response to confirm that we received your email and that a service consultant will provide feedback to your enquiry.

The reference number for your enquiry is [protected].

Please note that new claims may be submitted to [protected]@momentumhealth.co.za in the following formats: JPEG, JPG, JPE, GIF, PNG, PDF, XML, TIFF, and Word (.doc, .docx).


Dear Mr Gilbert

Chronic enquiry

Please note that the attached form is not clear, kindly resend a clear copy for processing.

The reference number for your enquiry is [protected].

Should you have any further enquiries, please do not hesitate to contact us at [protected]@momentumhealth.co.za or call us on [protected].

We look forward to being of further service to you.

Kind regards

Zanele Sauli
Service Consultant
Momentum Health Correspondence
Good day.
Kindly see the re-scanned document for processing

Thanks

Best Regards

Freddie Gilbert

Dear Mr Gilbert

Chronic benefit

To register for the chronic benefits the sche phone the scheme to do so. The attached document does not have the me requires a copy of the script or the treating doctor/pharmacist cannecessary information to register these benefits.

Following verification of the contact details on our system for the above mentioned membership contract, it was noted that the email address from which your request was sent is not loaded against the membership contract. For security reasons, we are unable to provide any information to or accept any changes from the email address [protected]@gmail.com.

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