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CB Airlines and Air Travel Miles and More
Miles and More

Miles and More review: Ability to access to my personal account.

L
Author of the review
9:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I tried to log in to my personal account in August 2025. I was requested, for the first time, to set up a 5 digit PIN code. This process requires a 2 factor authentication by receiving an SMS message with a one time code.
I leave in a country that the mobile operator does not allow this service.
On August 19th, I opened a case to resolve the issue. Case ID 1J9 - 5MI - Q0N.
I supplied the requested information, but still, for the past 3.5 month, the issue was not resolved. In addition, there is no pro-active update nor prospect for resolving the issue.

Confidential Information Hidden: This section contains confidential information visible to verified Miles and More representatives only. If you are affiliated with Miles and More, please claim your business to access these details.

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More Miles and More reviews & complaints

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Miles and More - Missing Miles claim rejected via online application
View all Miles and More reviews and complaints

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    More phone numbers
  3. Miles and More emails
  4. Miles and More address
    MAC Main Airport Center, Unterschweinstiege 8, Frankfurt am Main, 60549, Germany
  5. Miles and More social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 03, 2025
  7. View all Miles and More contacts
Miles and More Category
Miles and More is ranked 71 among 219 companies in the Airlines and Air Travel category
#69 Changi Airport Group Changi Airport Group #70 IcelandAir IcelandAir #71 Miles and More Miles and More #72 Charles de Gaulle Airport / Paris Aeroport Charles de Gaulle Airport / Paris Aeroport #73 Egypt Airlines / EgyptAir Egypt Airlines / EgyptAir
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