Midtown Fence Company
reviews and complaints

7/8/2022 I payed $10,000 to Midtown Fence Company or ***. We never got the fence and haven't got a refund. The company don't answer and can't be reached. I want my money back.

I gave Midtown Fence Company a check for 5,920.00 as a 50% deposit on 7/26/22. The owner, Mr. ***, said he needed the money to order stuff. They promised to build the fence in 4-5 weeks, but it's been 11 weeks now and *** never came and won't give the money back. He takes deposits from people but doesn't do the job. I just want my deposit money back.

A quote was givin by the owner of Midtown - and accepted. A check was written for a 50% deposit by me (homeowner) and cashed by the owner of Midtown. There was no communication for 3 weeks and only after I texted to find out the status did the owner tell me he was behind. In those 3 weeks, our plans changed and we wanted more fences installed and asked for a price on the difference. Nothing was ever sent. The owner of Midtown has since not spoken to me or responded to texts or answered his phone. I would like my deposit back so I may seek other arrangements.

After they put up my fence, I told the boss at Midtown Fence that some of the posts got scratched when they were making them. I also wanted to know about the warranty for the vinyl fencing, just in case I needed it later. I let him know on 4/15/2022 and he got back to me in 10 minutes saying it was their fault and he would fix it and get me the paperwork. On 5/22/2022, I messaged him again. Then on 6/1/2022, I messaged him again because he didn't answer my last message and he forgot about everything. He said he would take care of it. That's the last I heard from them as of 10/3/2022. I sent a bunch of texts (he read them because he has read receipts) and called his cell phone a lot. I want money for the posts and I don't have any info about the lifetime warranty, which I would have gone with the other company that gave me a quote.

On 11/25, we made a deal with Midtown Fence (***) to put up 286 linear feet of 5 foot fencing for $7742. But on 7/8, they told us that the fence they installed was only 4 ft tall. I called *** on 7/9 and sent him an email about it. In his reply, *** admitted his mistake and agreed to replace the fence. From 7/9 to 9/14, I sent *** many emails and left a bunch of voicemails asking when the new fence would be put in. On 9/14, I reached out to *** again to ask about the replacement fence, and he texted back saying he had been on vacation but had ordered the materials and would get in touch with me once they arrived. On 11/19, I left a voicemail and sent a text to the company. In his text reply, he said he wasn't sure where the replacement materials were, but promised to let me know by the next day. On 11/24, I left another voicemail, but got no response. As of today, I still haven't heard anything from ***.

On July 22, I paid half of the total cost of the fence I wanted for my house. Mr. said it would take 6-8 weeks to finish everything after I paid. But it's been 10 weeks and I haven't heard anything from him until I emailed about the fence. Every time he replied, he said there's no material 'cause of COVID-19. I get it, but in December , I asked for an update again and he said he'll let me know. Then on January 16, I asked for a refund of the first payment and he said he'll tell his boss. It's been 2 weeks and still no check. On February 2, he said the check was mailed on January 30. It's been a week and still no check. I checked my mail today, February 8. We're in the same state and city, so it should take 2-3 business days to arrive. My bank sent me the statement on February 4th, and I got it on February 6th. I even gave them an option for me.