Midea America

I am Active Duty and I purchased a Midea washer and dryer from AAFES in July . In recent weeks, I noticed a very loud noise from the dryer. I am still under warranty and called Midea. I finally got a tech out here after a few weeks of my original call b/c Midea reported they didn't receive my emails w/ receipt attachments. His assessment included structural damage and he felt the dryer was beyond repair. The seal had worn down, which is why the loud noise. The seal was worn b/c the engine component was incorrectly placed and the dryer use caused it to wear down. I called on 12/17 and spoke w/ Ivan to ask when I should expect a replacement. I was informed that the management decided to order parts instead. I verbalized my frustration and disagreement w/ this bandaid fix to a much larger problem. At the end of this conversation, I was informed that I would receive a new dryer. They still said they didn't get my emails w/ confirmed purchase and I asked for their fax number. I faxed all the info on 12/21 and Midea's fax reply was "no answer." I faxed again on 12/27 and I have confirmation that it was received by Midea. I received a call that the tech would be here yesterday. I took off work to be here and he arrived w/ parts and direction to "bang out" dented areas and he verbalized surprise w/ their solution. I was furious and called Midea and spoke w/ Patrice. She said the complaint is being forwarded to upper management and I should get a call; no call. I purchased a brand new washer & dryer and it has not been moved since delivery. The dryer is damaged and they want to give me the runaround and not replace it. I'm an Active Duty RN and have been deployed to several facilities to assist w/ CoV patients. I need a working washer & dryer when I get home. I still have warranty coverage and they obviously don't want to replace it and provide a few cheap part replacements until the warranty time expires. I don't have time to play games w/ Midea.

I purchased this Midea 12000-BTU DOE (14000-BTU ASHRAE) 115-Volt Black Vented Portable Air nditioner with Heater Wi-fi *** at Lowes.com My purchase date was 06/14/2022 My purchase price was $699.00 + tax ($48.93) Midea case #*** When I received the unit it did not work properly. The motorized vent (outlet louver) on the unit was broken and did not operate properly. At first I reached out to Lowes where I purchased the unit and they did not have any more of this product in stock and did not know if they would be getting anymore. I registered the unit with Midea and filed a claim. This claim process was through emails. They asked for pictures of the unit and the box so I sent them pictures. Two days later they responded "they would contact me after the files have been reviewed by the respective agent" On July 1st I emailed back saying it had been 7 days and I still had not heard anything, this is now approaching 2 weeks from my purchase date. On July 4th they responded "We apologize for the delay in response. Regarding your inquiry, we recommend returning the unit back to the store for an exchange/refund" On July 8th I emailed them back and said I have been in contact with Lowes and they no longer have this item in stock and do not know if they will be receiving anymore I only want to exchange for another unit I do not want to return and then have to buy a different brand. On July 13th I emailed back saying Hello, I sent an email response 5 days ago and I am still waiting for a reply back. On July 14th they emailed back the exact same response I had got previously "we recommend returning the unit back to the store for an exchange/refund" By this time it (31 days) is already too late for me to return the product to Lowes within there 30 days return policy. I wanted the product I purchased not another brand and I thought Midea would understand that if they take pride in there brand. Due to there lengthy process I am stuck with this broken unit.