Menu
Write a review
File a complaint
Keller Williams Realty

Keller Williams Realty review: keller williams miami beach realty, jack coden, thomas toolin, susan lawson, mark olesh

M
Author of the review
8:39 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

In June of 2010, Keller Williams Miami Beach Realty at 1680 Meridian, Suite 101, Miami Beach, FL 33139, facilitated a lease between me and Joan Thompson and Ronald Douglas of 107 Amberwood Court, Longwood, FL 32779. The aforementioned leased condo was located at 7933 West Drive, PH A, North Bay Village, FL 33141. KW were not only the listing agents of this property, their real estate agent, Jack Coden was the designated property manager. Five out of the six months that I lived there, I lived with toxic black mold on seven walls and baseboards. Jack Coden, Magaloof Towers Property Manager, a mold specialist and two others examined the mold and said that I must have it repaired immediately due to health risks. Jack Coden would reluctantly return only some of my subsequent calls in which I was begging him to repair the mold because I had upper respiratory problems. He never had it repaired and wouldn't return many of my calls and emails. Jack Coden was unethical and frequently rude and biligerent with me. He even defended the fact that the owners used a convicted sex offender to refurbish the home for six months prior to my lease. He and KW leased me the property when the owners did not pay their property taxes for five years. The lease that KW and Jack Coden prepared was incomplete and not properly prepared in violation of Florida Statutes. On January 13, 2011, Joan Thompson and Ronald Douglas lost the property due to a tax auction since they neglected their property taxes for five years. They cashed my January rent check on January 14, the day after they were NO longer the owners. The owners have refused to return my $4000 deposit and $1000 of rent for the last two weeks of January when they weren't even the owners. Since Jack Coden and Keller Williams Miami Beach Realty, LLC facilitated the transaction and deposited my deposit into their chosen escrow account with Clear Title, they are also responisible for the monies and must return it to me. They also were th property managers as stated in my lease which makes them even more responsible. I have called the Broker at Keller Williams three times and received no return phone calls. I also left messages with their attorney and designated agent for their LLC only to receive no return phone calls or correspondence. I have left several messages for the other Boker, owner and designated agent of KW Miami Beach Realty only to receive no phone calls. I have also emailed them, including Jack Coden, only to receive no calls or emails. Their actions or lack there of are repugnant.

I left detailed messages for KW Miami Beach broker, Susan L. Lawson, Agent Jack Coden, owner/agent, Thomas Toolin and sout Florida regional manager, Mark Olesh and attorney/designated LLC rep, Steven Baird only to receive no call, emails or letters.

Attached is a copy of my certified letter to them requesting my pre-paid rents and deposits.

View 0 more photos
Update by Miamichick
Jul 04, 2011 8:38 pm UTC

In June of 2010, Keller Williams Miami Beach Realty at 1680 Meridian, Suite 101, Miami Beach, FL 33139, facilitated a lease between me and Joan Thompson and Ronald Douglas of 107 Amberwood Court, Longwood, FL 32779. The aforementioned leased condo was located at 7933 West Drive, PH A, North Bay Village, FL 33141. KW were not only the listing agents of this property, their real estate agent, Jack Coden was the designated property manager. Five out of the six months that I lived there, I lived with toxic black mold on seven walls and baseboards. Jack Coden, Magaloof Towers Property Manager, a mold specialist and two others examined the mold and said that I must have it repaired immediately due to health risks. Jack Coden would reluctantly return only some of my subsequent calls in which I was begging him to repair the mold because I had upper respiratory problems. He never had it repaired and wouldn't return many of my calls and emails. Jack Coden was unethical and frequently rude and biligerent with me. He even defended the fact that the owners used a convicted sex offender to refurbish the home for six months prior to my lease. He and KW leased me the property when the owners did not pay their property taxes for five years. The lease that KW and Jack Coden prepared was incomplete and not properly prepared in violation of Florida Statutes. On January 13, 2011, Joan Thompson and Ronald Douglas lost the property due to a tax auction since they neglected their property taxes for five years. They cashed my January rent check on January 14, the day after they were NO longer the owners. The owners have refused to return my $4000 deposit and $1000 of rent for the last two weeks of January when they weren't even the owners. Since Jack Coden and Keller Williams Miami Beach Realty, LLC facilitated the transaction and deposited my deposit into their chosen escrow account with Clear Title, they are also responisible for the monies and must return it to me. They also were th property managers as stated in my lease which makes them even more responsible. I have called the Broker at Keller Williams three times and received no return phone calls. I also left messages with their attorney and designated agent for their LLC only to receive no return phone calls or correspondence. I have left several messages for the other Boker, owner and designated agent of KW Miami Beach Realty only to receive no phone calls. I have also emailed them, including Jack Coden, only to receive no calls or emails. Their actions or lack there of are repugnant.

I left detailed messages for KW Miami Beach broker, Susan L. Lawson, Agent Jack Coden, owner/agent, Thomas Toolin and sout Florida regional manager, Mark Olesh and attorney/designated LLC rep, Steven Baird only to receive no call, emails or letters.

Attached is a copy of my certified letter to them requesting my pre-paid rents and deposits.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

0 comments
Add a comment

More Keller Williams Realty reviews & complaints

View all Keller Williams Realty reviews and complaints
  1. Keller Williams Realty Contacts

  2. Keller Williams Realty phone numbers
    Click up if you have successfully reached Keller Williams Realty by calling +1 (512) 327-3070 phone number 0 0 users reported that they have successfully reached Keller Williams Realty by calling +1 (512) 327-3070 phone number Click down if you have unsuccessfully reached Keller Williams Realty by calling +1 (512) 327-3070 phone number 0 0 users reported that they have UNsuccessfully reached Keller Williams Realty by calling +1 (512) 327-3070 phone number
  3. Keller Williams Realty emails
  4. Keller Williams Realty address
    1221 South Mopac Expressway, Suite 400, Austin, Texas, 78746, United States
  5. Keller Williams Realty social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 24, 2026
  7. View all Keller Williams Realty contacts
Keller Williams Realty Category
Keller Williams Realty is ranked 5 among 378 companies in the Residential Sales category

Most discussed Keller Williams Realty complaints

unethical - deceitful -
1
(opinions to this review)