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resolved to the customer's satisfaction
Mercedes Benz Dealerthe worst pre owned sales manager in usa

I went to the dealer on sunday, aug 16 2009... Everything was alright... The sale person was nice and polite (jerry kim)... After the test drive... Me and my husband went to the office to make a deal on the car... The sales person was went so many times to the pre owned sales manager office to made an offer for us... The manager name is joe kelly... (remember him!!!). His office is beside the sales person office which is we are inside it... We waited there for almost about 3-4 hours... Without anybody cared for us... Not even any offer for a glass of water... (please take a note here that if you go to any mercedes benz or bmw dealers... The sales person and specially the manager are very polite and like to offers the customer something that can make the customer feel comfortable while they are waiting...). And guees what... For so long time that we had spent there nearly almost 6 hours there... We dont get the straight answer for our offer... He dont said yes or no... He keep us wait, wait, and waited... Untill we decided to go home then finally the sales person said that he can't take our offer... I can't understand why he keep us for waiting so long if he know that he dont get any profit for the car... And why he doesn't see us and greet us at least or apologize for waisting our time there... But this is not the end of the story affer we went home the sales person keep calling us, he try to help us for our offer because he will guilty for keep us waiting... Then we decided to go back there, because of the sales person effort to help us... And he said that joe kelly had agree 95% for our offer... But unbelieveable... When we got there, we still waited for 2 hour... Still waiting for joe kelly to approved the offer... And guess what... He didn't approved it... Affter waisting my car milleage to go back and forward, my gas, and importainly my time... Unbelieveable... Finally we meet him then he arguing with us when we made a complaining about the service... He kepp talk back and arguing with my husband... Such unpolite and rude and un education attitude for a manager position... He even said that he can't imagine how are our feeling... And he dont understand why we are so upset... And he made apologize with high note after I said that he is the manager and he suppose be know about the politeness of his job... And his responbility to provide quality services for the customers. Calstar general manager should pay more attention for their employees specially joe kelly... Really suprising that calstar can hire him to be manager with that attitude...


  • Vi
    virgo20 Aug 19, 2009


    0 Votes
  • Mi
    mike batelaan Oct 25, 2010

    Progress Point Mercedes in O'fallon Missouri, what a joke. I would fire the entire staff. How can you have a website that is completely usless, no cars to view, no specials to view, no email contact information, simply nothing. This is a Mercedes dealership and the website is as usless as a buy here pay here. The difference is the buy here pay here websites actually work. I was going to lease a new Mercedes this weekend, I opted to go for the 335xi BMW simply because the Progress Point website was useless. A Wendys manager would do a better job ensuring his facility had a website and links that worked, this team needs to get fired and quick.



    0 Votes
  • Do
    DotNetGuy Feb 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Wow... I cannot believe the same kind of thing is happening where I am at too. I live in Austin Texas and went to the MB dealership in Austin (Not Georgetown, they were fine) and had the SAME kind of treatment. I went there with intent to buy a vehicle. After trying to bring up pricing and making a deal the SALESMAN (Jim Lang) conviences us to GO HOME TO THINK ABOUT IT and refused to help us unless we paid the sticker price for this vehicle AND a crazy unfair price for trade.
    I get home and low and behold, I start getting EMAILS from this guy. We exchange a few emails back and forth and he starts INSULTING ME (i have emails to prove this). Anyways... I just wanted to let everyone know that if you are in Austin Texas, stay clear of this dealership. What a bunch of unprofessional people.

    0 Votes
  • Mb
    mbz123 Jul 24, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I wish I could give this dealership a "0" rating because their service is APPALLING. The general manager and all the employees should be embarassed and ashamed to be representing such a high caliber brand as mercedes benz. Clearly they are not in the business of making money because I know for a fact that they are clearly LOSING money. All reviews I have read on internet postings are 100% accurate in saying this dealership is the worst ever and advising others not to waste their time and money with such idiodic people. Suggest this dealership do a complete overhaul and fire everyone and start from scratch. With such a high unemployment rate these days, it makes me sick to think these fools are making even a few pennies when millions of others are more deserving. They should be ashamed of themselves--get additional training, learn how to deal and be polite with others including CUSTOMERS, fix their attitudes and be grateful they have jobs. Hopefully for all of us, for not much longer.

    0 Votes

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