Menards reviews and complaints 1
View all 723 complaintsMenards - customer service
I want to file a major complaint with my Menard's experience today.
After purchasing $234 worth of goods and as I was walking out, some Hispanic Menard's employee stops me and grabs a bundle (about 10) of small plastic bags that I had placed inside the cart then accuses me of stealing the bags...
I told her I grabbed the bundle of plastic bags because the 4 Water Softener bags were extremely dirty and wet.
She then tells me she can only give me just 1 small bag then walks away from me...
Whatever happened to "Customer Service"? Should Menard's be charging the customers for these plastic bags?
What I received that moment was a mockery, humiliation, and insult...
I then took my cart and went straight to "Returns" area near the Entrance and returned everything that was in the cart.
I have always utilized and supported this Menard's store, but after today's experience, definitely NOT worth it.
As a proof, I have attached the Receipts and this store can check the video surveillance and review on video.
This scene happened near the Water Softener area.
I am 55 year old Asian male with glasses, and I was wearing a blue Air Force t-shirt and grey shorts.
Maybe I was being targeted because I looked like a bum?
Still, this was not right...
George Kim
[protected]
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