Menu
CB Fast Food Chains McDonald's 780 Lynn Way Wm 2139, Lynn, MA, 01905, US
McDonald's company logo
McDonald's
reviews & complaints
McDonald's company logo

McDonald's

780 Lynn Way Wm 2139, Lynn, MA, 01905, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 9:00 pm
Tue
9:00 am - 9:00 pm
Wed
9:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
9:00 am - 9:00 pm
ComplaintsBoard
A
6:21 pm EDT

McDonald's - service

Below is my original comment from 10/12/2019:

I just returned home from Store number 22086 in Lynn MA. Once again, they left an item out of my order. An egg mcmuffin this time. I have had to return to this store on 2 other occasions to pick up items that were missing, I am not going back again! I would like to be given this item next time I go by that way, or receive a gift card for another store! I have tried calling this store for over an hour, but the lines are all tied up! I have my receipt number. KS(hash tag sign) 13. I hope to hear from someone soon! thank you.

Here is the response from McDonalds:

Hello Andrew:

Thank you for taking the time to share your recent experience at the McDonald's in Lynn, MA with me.

I am sorry for the unsatisfactory experience during your recent visit. I want you to know that we have already taken action on your feedback, by notifying our local franchisee of your experience and requesting he or she follows-up with you directly to address this issue.

As our customer, you should always have a great experience when visiting McDonald's. Your feedback is very important to us, as it lets us to know how we can improve our service to you. Our regional McDonald's staff regularly reviews customer feedback as part of our ongoing review of our restaurant's operations.

Again, Andrew, we are sorry we disappointed you. We appreciate your business and thank you for sharing your feedback.

Valyncia

McDonald's Customer Contact Center

ref#:[protected]

It has been almost a week, and I still have not heard from this store. It is service like this that drive customers to other restaurants. I hope you take this serious. My next step is contacting the BBB.

Thank you!

Andy Filippone

Read full review of McDonald's
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.