McDonald's

Below is my original comment from 10/12/2019:

I just returned home from Store number 22086 in Lynn MA. Once again, they left an item out of my order. An egg mcmuffin this time. I have had to return to this store on 2 other occasions to pick up items that were missing, I am not going back again! I would like to be given this item next time I go by that way, or receive a gift card for another store! I have tried calling this store for over an hour, but the lines are all tied up! I have my receipt number. KS(hash tag sign) 13. I hope to hear from someone soon! thank you.

Here is the response from McDonalds:

Hello Andrew:

Thank you for taking the time to share your recent experience at the McDonald's in Lynn, MA with me.

I am sorry for the unsatisfactory experience during your recent visit. I want you to know that we have already taken action on your feedback, by notifying our local franchisee of your experience and requesting he or she follows-up with you directly to address this issue.

As our customer, you should always have a great experience when visiting McDonald's. Your feedback is very important to us, as it lets us to know how we can improve our service to you. Our regional McDonald's staff regularly reviews customer feedback as part of our ongoing review of our restaurant's operations.

Again, Andrew, we are sorry we disappointed you. We appreciate your business and thank you for sharing your feedback.

Valyncia

McDonald's Customer Contact Center

ref#:[protected]

It has been almost a week, and I still have not heard from this store. It is service like this that drive customers to other restaurants. I hope you take this serious. My next step is contacting the BBB.

Thank you!

Andy Filippone