Mavis Discount Tire — unauthorized work performed / overcharging
On Sunday July 7, 2019, I brought my car in to get brakes done. I was told to leave the car and I would be called. I was called shortly thereafter where I was told I needed brake pads, rotors, calipers, a wheel alignment, rear shocks, and 2 front tires for a total of $900. I said ABSOLUTELY NOT, I do not need all of that, all I want done are my brakes, rotors and calipers - how much is that? I was told that the mechanic needed to be consulted and I would be called back. The phone call I received hours later was that of saying that my car was ready for pickup. I was never informed of the new amount I was going to be charged, nor did I give authorization or permission for work to be done. When I picked up my car, I was told the total amount was $900 - the exact amount I said ABSOLUTELY NOT to earlier that day. The amount should have been substantially lower because I opted NOT to get the wheel alignment, 2 front tires or the rear shocks. I was informed that I spoke to two different people on the phone and there was a miscommunication and that the $900 was for the 3 things I wanted done - brakes, rotors and calipers. THAT IS ABSOLUTELY FALSE!!! Apologies for miscommunications came once again came and I was given a $35 discount. I find it appalling that I was taken advantage of, no doubt because I am a woman and know very little about cars and prices of parts and labor. Shame on this Mavis location for overcharging me, not getting my authorization and for taking advantage of me. As I was speaking to Hector (who has a neck tattoo with the name Kimberly), he was semi-laughing with a smirk on his face. I was completely offended and beyond livid at this entire situation and lack of disrespect by him. I had no choice but to pay the amount to get my car, but have disputed the charge with my credit card company and am going to contact Help Me Howard to expose this situation and let the entire county of Orange know what they did to me. I have also posted this disgraceful act on FB to the Orange County NY Moms page, as well as a YELP review. They cannot continue to take advantage of women, overcharge women, and perform unauthorized work.