I went to the Mavis discount tire this morning in Patterson, NY on state route 22 at 10am. I brought my 2011 Jeep Grand Cherokee Overland for an inspection. I maintain the vehicle and I rarely drive it. I left the car there for an hour and I was told it failed inspection because it needed brakes all around. I was never shown the brakes and I paid $21.00. I was told the price of new brake would be $320.00. I advised him that my brakes may be a little low but I was not going to pay $320.00 for new brakes the vehicle should pass inspection. He insulted me by saying "I see money is an issue." and tried to get me to apply for a Mavis credit card. The next question he asked was how much would you like to pay. I then realized that it was a scam. I waited an additional 1/2 hour and I paid $21.00 cash. Five minutes later I took the vehicle to an inspection station and asked if they could do an inspection. They inspected the vehicle. The vehicle passed with no issue and I was advised the brakes were a little low, but not enough to fail inspection. I have been a loyal customer of Mavis but my last few visits have not been favorable. I have heard the same complaints from several other customers. You must do better I hope this reaches someone in corporate that cares. I will never go to Mavis again.
If you wish to contact me my email is listed below.