The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Massage HeightsCredit card charge

T

I am partly to blame. I made the mistake of signing a 3 month contract with Massage Heights to get a massage in June, July and August. My June and July appointment went ok. My August appointment came around and I had scheduling conflicts due to my teaching schedule. When I called at the end of August to schedule my appointment and cancel my 3 month contract, I was told I could go ahead and schedule my last appointment in September and that my credit card would not be charged any longer because I had fulfilled my contract obligations. I went in for my last massage and upon check out asked again if my credit card was good to go and that I wouldn't be charged in September. The gal working told me "Nope". I checked my credit card bill on line later on in September and noticed Massage Heights charged me for another massage ($54.99). Of course, I called to discuss the matter and I was told she would need to talk with the owner. I waited three days for a return call and finally called them back. I was told regardless of the conversation that was had, I would still be charged one more time upon cancellation because I didn't cancel soon enough. I understand a contract is a contract, however, when discussing the matter I informed the manager I spoke with that I felt cheated. She politely told me not to feel cheated and to come in for my last massage. When asked if there was anything to do to solve the problem, I was told "unfortunately...no". Good business Massage Heights. Way to keep your customers happy. I suppose they get to keep my money but they have lost my business. I wonder how long they will last in this economy running a small business in Omaha in such a manner. Good luck...they've certainly lost my business. I'm a middle school teacher. I live off massages!!!

Responses

  • Jb
    JB48 Nov 04, 2011

    I am the owner of the Massage Heights in Omaha NE. I don't recall this incident and I am sorry for your experience. I will speak with my staff and discuss the incident with them . Hopefully, one of the is familiar with the situation and I will reach out to you and make this situation right.
    Once again, I apologize for your experience and we take great pride in customer service and providing quality massages at an affordable price. I will look at the eft of $54.99. This is an odd amount so I should be able to find it quickly. Most are 49.99 or 59.99. Hopefully we can sort through this. Warmest regards...JB

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