I thought I'd let our correspondence speak for itself. So, I'm simply going to post our (too) long emails here for you all to read.
Mine: "This weekend for Father’s Day I thought it would be fun to share my love of Estate Sales with my father while I was in Houston visiting him. Your Barryknoll home was on our list as we know the area well. We went in and noticed there were about 9 notes on the door, more inside but there was an item them didn’t have a price, nor a note on the wall about it so I asked them employee (a man having his lunch) how much. He said I had to ask the lady at the checkout table. When I walked up you/she was speaking to a woman whose purse was about an inch taller than mine. You/She was telling the woman she had to leave her purse with her/you. It was clear the woman wasn’t very comfortable with that and you/your employee told that grown woman ‘you people need to learn to read.’ I’m not sure who ‘you people are;’ Asians? But I found that to be grossly rude. You/your employee then looked at me yelled ‘one dollar’ (about the item in my hand) and I walked away. My daughter, who looks like a child but is actually an adult herself, found a rain poncho in the hall closet with no price, nor was there one of the million notes on the wall about it. When my daughter asked how much she/you fussed at her to ‘learn to read.’ When I heard that, I told my family of 5 I refused to stay if this is how you treat people. So, on my way out I quietly came to you/your employee and told you that we were leaving because you told a grown woman to learn to read (speaking of the woman of which you took the purse). You/your employee told me that no, she wasn’t grown and that I needed to teach my children to read. Apparently, you/your employee thought I was talking about how rude you were to my daughter. But I hadn’t even heard what you had said to my daughter. You yelled at us all the way out the door. As we were leaving another man came out and said he was leaving because he was tired of how rude you were to everyone. That man had several items in his hand to buy before we left. But you lost him. As we were walking to our car, two couples were coming up and the man who was leaving with us told them how rude you were. I thought you might like to know that you lost 11 customers because you couldn’t be polite enough to not show how bothered you were by simply repeating yourself. I live in San Antonio and enjoy doing Estate Sales on the weekends and I’ve never experienced rude people. I’ve had nothing but wonderful experiences. The 3 others we attended in Houston were wonderful as well. My parents will be 80 soon and it will be sooner than I care to think about that I will have to hire an Estate Sale company to handle their home. I now know to look online for reviews. I will not hire anyone who treats folks as your company did this weekend. And sadly this is normal for you. Your reviews all over the internet or abysmal. And it sounds like the same issues over and over. In case you were not the employee in question, she was a younger woman (I’m 50 so younger than I), heavy set with short brown hair.
How about you realize that perhaps you have too many signs which leads folks to not read any of them. That’s natural human behavior. How about when you’re having a bad day because people are no doubt annoying asking questions over and over you just treat them as you’d want to be treated and answer the questions; over and over, happily. Perhaps when such an employee is over the edge someone steps in and gives her a break so she doesn’t run folks off. Honestly, I’m sorry to say, she seems that perhaps she had mental issues and perhaps dealing with customers is not the best place for her. Maybe she’s good at accounting and she can help after the sales are over. I suggest you look up a Facebook page with your company’s name on it. I am sure you didn’t create it. But some angry person did. And it’s full of similar stories. Also look on Yelp, same thing. Eventually these reviews will hurt you. Those of us that do such sales notice the companies we like and don’t like. Plus such sales are done mostly by folks that enjoy doing them and do them often. You’ll lose that serious ‘estate sale’ goers. That house was on its second day and still FULL of stuff. You were horrible over-priced, which was the least of the issues. And every sale I’ve ever been to has very little the 2nd day and has everything at 30-50% off by that time. I saw no such signs…even with the (too) many you had up. But the rudeness was intolerable. If you want to be very successful, be nice. Many of us have had to work in sales. It’s not always fun or easy. But you do better with a smile than with insults. You could tell on the poor officer’s face he’s heard your rudeness all day. He nearly rolled his eyes. I’m sure you make all the money you care to make, but imagine how much more you could make if you didn’t run paying customers away. 11 customers in a matter of one minute is a lot. And you owe it to the families that hire you to do your best. Not treat people like trash. And by the way, the woman with the purse was a neighbor from down the street. She knew the folks who owned the home. I doubt she was going to steal from them. Plus had you turned your paper sideways, I think it would have fit. A little kindness goes a long way. I know how hard folks are to deal with. I was in retail management for a while. Customers are annoying. But that’s the nature of the business. My daughter, who you treated terribly is also in retail. She too knows how it feels. She’d love to say what you said to some folks, but she’d lose her job. I hope you’ll take what I’ve said as how I intended; as not just a complaint but to help you improve. We can’t change what we don’t know we do wrong. And we should all want to help each other become better people and more successful. Sincerely, Mrs. C. Moreno San Antonio, Texas"
Hers: "Mrs. Moreno, You are very 'confused.' Let me set you straight on a few things: First, we have 7 rules. They are on the website. They are posted on signs at the sale. This is so we can conduct the sale and not repeat the same 7 things over and over instead of doing our jobs which is to assist buyers, straighten up after not so neat shoppers, etc., etc.. The 6 signs on the door are legal signs and very important to be read but even if you don't you are 1000% responsible for abiding by them. It is utterly RUDE to be so lazy as to not read the signs and then have the utter gall to complaint that we are not doing our job or are impolite. We know who you are, your daughter and even your father because your behavior was so egregious we cannot forget you. For example, your father actually had the audacity to curse in public and was chided by the police officer for doing so. Truly disgusting public behavior by the lot of you. Second, your daughter refused to read the sign. She acted as if that was too hard for her to do when she asked me our policy on unmarked items. She then was extremely rude and that is when I said, and I quote, "some people would have an easier time in life if they read the signs." Her body language was rude and what came out of her mouth was rude. I was not the only one who noticed. Thirdly, I find if laughable that people like you always use the "I need to hire an estate sale company but I won't be hiring you" because it is impossible that every rude person also needs an estate sale company. Furthermore, just so you understand who you are talking to, we book every weekend without advertising, we work for the finest law firms, real estate professionals, and kind families in Houston and the country, and sometimes we have in excess of 500 people in line for a single sale. Also, our prices represent fair market value and we have an outstanding reputation for being the best priced estate sale company in town. The girl who handles check out has a law degree, is an accredited appraiser and has been one for 15 years, and our company has over 15, 000 clients on the email list who regularly attends the sales. Also, throwing around -- even subtlety -- the racist critique will get your sued and yes we have a very fine corporate attorney. If you didn't notice the multi-cultural workers including, but not limited to, Hispanic, Gay, Jewish, as well as the regulars all of whom we know by name and who represent every color, gender, ability and so on and so forth.
Fourthly, our sales are always 'full houses' and thus even on the second day we can have more in our sales than most companies have when they open the doors. This has nothing to do with slow sales but rather reflects our ability to sign the best sales. For the record, the sale on Barryknoll did very well -- as usual for a MBS, Inc., sale. We have thousands of shoppers attend our sales each weekend, and perhaps 1% are as impolite and rude as your family was. For some reason you people feel the need to misrepresent and attack when you do not get your way--and vent online lying--and we really don't care. One day, when one of you forgets and uses your real name you will be sued and perhaps you will stop lying or the Supreme Court will broaden the laws regarding slander and/or libel and again you will be sued and perhaps you will stop lying. Until then--and yes we do laugh about this--you must realize that it is only the 1% of truly 'confused' and mean people who revel in lying and read about it.
You cannot bring a purse in that is bigger than 8 1/2 by 11, you cannot bring food or drinks into the sale, you cannot bring anyone under the age of 15, we take MasterCard and discover credit and cash, you must remove your purchases by the end of the sale, if you ask a worker to mark something sold you have bought it, and if it is marked and you put it on the sold table you have bought it. 7 Simple Rules. It is the ultimate in audacity for you to suggest that our 7 rules are rude and you are not for complaining about having to follow them. It is also the ultimate in audacity for someone like you to think that you are smarter than the girl behind the check out counter because you are not--not even close my dear.
You keep going to the other sales and remember that MBS, Inc., is off limits to you and your entire family. Have to protect the nice people who just want to have fun and be pleasant from the likes of you and yours. Have a nice day! Sincerely, The girl behind the counter"