Maps.com
reviews and complaints

While there was an issue, these people still get a 5 star rating for stepping up to the plate. Appreciate so much their professionalism. I will be doing more business with them, especially L ***.

I ordered two maps from Maps.com and immediately received a conformation email. It has since been almost two months since the order and the maps have not arrived. I have sent two emails requesting delivery. There has been no response. My card was charged immediately. my Order MAPS-38990 *** A.

I ordered a map from Maps.com and immediately received a conformation email. It has since been a month since the order and the map has not arrived. I have sent three emails requesting delivery and called left message. There has been no response. My card was charged immediately. my Order MAPS-43237. No customer service!

Ordered a map of the US one month ago, I have not received it as of today. I called and emailed the customer service number. This company is absolutely horrible in terms of customer service. I will be filing a complaint with my credit card company, because as of today the item that I have paid for has not been received and maps.com is non- responsive to my inquiries.

I ordered a map on May 23, 2022, immediately got the confirmation email and my charge card was charged. two weeks later, no indication the map was sent. I have sent multiple emails, tried phoning and that's a joke, mail box full and no one ever answers the customer service phone. It appears to be a scam. I am contacting my card company and working from the other end. DO NOT EVER USE THIS OUTFIT!

I ordered a map from Maps.com on 2/23 around 4:30pm Eastern time. I do not have the unrealistic expectation that this will come in 2 days like Amazon. I figured perhaps a little over 2 weeks. I emailed 3 weeks later on 3/17 to follow up on a delivery update, with no response. It is suggested to go to an app called SHOP, in which you have to create an account. I found this to be a cumbersome way to track a package with a company and was not able to resolve this with installing this app. I called Maps.com twice on this occasion and had my assistant call another time on 3/22. No response. 4/2 they emailed me the same email that said that it was shipped, no human response. I emailed to them my concerns, and asked for this to be expedited due to my long wait times. No response. This was also the date the LABEL was created. That means for 5 weeks there was no activity on shipment for this item, until that day. If you want to wait over a month for this, with no feedback on arrival, then this is where you should order from. My response to my email was the same general auto response that my item was on the way. I write reviews but offer feedback. One would be, to allow your customers to leave a voicemail for you to follow up on. There are no abilities to do this. Two, would be to send a follow up email that they are working on the order and have it done within that expected time frame. Three, would be to actually respond to emails that contain questions, not just auto reply with a pre-populated email. Four, work on shipping times. For $127 dollars for a map, surely there are more expedited ways to ship in 2022. Five, set the bar high for customer, because this one is low. ***Map is set to arrive today, Exactly 6 weeks after order placement

I placed an order through maps.com for a laminated 48" x 60" Alabama County map for $109.68. The order was placed on 6/21/2022 and the money was drafted from my bank account. I have called and left multiple messages with maps.com, as well as contacted them through their customer service email as the automated phone message suggests and have not received a response back. According to the page where I can view my order, my order is confirmed, but does not seem to have even entered production at this point. Its has been over a month and I'm not sure what else to do.

Hi, we ordered two maps from Maps.com for a total of $119.03 on July 6th, 2022. Now, more than two months later, there is no sign of the maps, no contact from the company, and the order is deemed "unfulfilled" on the website DESPITE the payment going through. We have made multiple attempts to go through the proper channels of customer support to check the progress of our order, all with NO RESPONSE. We would love to get these maps delivered and into our office in a timely manner as they are important to the work we are doing. Thank you for helping to resolve this!

Took my money! "Ordered a map of Guatemala a week ago. My Mastercard was charged immediately and I received a confirmation. I was promised an email the day it ships-supposed to have gone out priority mail. No email. No response to my numerous emails (at least 5) to customer service and the multiple voice messages (at least 4). They simply ignore their customers. After reading other similar online complaints (should have done so before ordering) I suspect this is a scam storefront." I made it clear to them that I have a school in Guatemala and that I was departing March 10. Order MAPS-38964 confirmed on Feb. 18, 2022

I ordered a map from MAPS.com on June 4th and they told me that it takes maximum 15 business days to have the map printed and shipped. I have followed up on numerous occasions and they just keep telling me it will print shortly while mentioning various delays (10 or 15 business days to ship). Due to the immense delay, I have purchased another map elsewhere and would like a full refund (which I have already asked them for 2 weeks ago and never heard back). I hope that this would serve as a warning to others to avoid this business as well since they cannot deliver and seem unwilling to settle the situation adequately.

My wife ordered 2 maps from Maps.com over two weeks ago. She has already been charged, but the product never shipped. We never even got an order confirmation. At checkout we were given the order number MAPS-23065. We both emailed customer service over a week ago and have not heard back. I called them today and no one answered and I was forced to leave a voicemail. We just want the product we paid for. The email associated with the order is [protected]@gmail.com. I also emailed Maps.com again from my wife's email and sent them a copy of the transaction from her credit card account. We just want to the products we paid for.

I ordered two maps on April 18th. As of today May26th I have still not received them. I have email them many times and have not gotten a response. I did call them a few weeks ago and someone actually picked up. He explained that they have had illnesses and check to see when it would be completed. He came back and said they would be mailed out on the May 16th. I still do not have them and now when I call the number it can't take anymore messages because its full. My order# is MAPS-4***4 and it cost 243.77 which they had no problem taking from me. If they can't get them to me in the next week I would like a refund so I can order from a reputable company.; thank you Jerry Nazzaro I included a picture of the order.

I placed an order for 2 maps on April 12th. I called Maps.com about 2 weeks ago to see if I could get a status update however, all phonelines I was able to locate were disconnected which made me nervous. I also sent an email to their customer service address. I waited another week and did not a get a response so I attempted to call again, and it rang. I left a voicemail, still no response. I called today multiple times, no response. I would like a status update. If we are not receiving our order, then I would like that to be clarified, and I would also like a refund. Otherwise, if the maps will be delivered within the next few days, then I will be fine to wait. Any assistance with this issue will be appreciated. I will never order from this company again. Order number MAPS-***.

Ordered five maps two maps in order # 50101 and one each in order numbers 50129, 50166 and 50208 from July 22nd thru to the 24th with refunds on the 25th and adjustment due to the 20% discount and laminated/rails issues. Communication 8/4 said shipment would be complete this week. Communication 8/11 said DHL Express vs. Priority Mail for some reason which I couldn't make out with my hard of hearing difficulty would be shipping and that I should wait for their emails which weren't full tracking numbers so no delivery came to me and DHL said they weren't shipping anything w/o a tracking #. Communication of M *** said I was on my own and I found a Russian scam behind the email formerly DHL Express now Delivery Express. File with my bank for fraudulent website protection and am in the process of getting my money back.

On July 11 I Purchased 3 maps from maps.com online for 29.57. Maps.com committed an ETA of 7/14/22 for the delivery. Company would not provide a tracking number, they said I had to download some potentially-malicious app to get a tracking number. This is unusual to me, a company should always provide a tracking number without requiring the user to download an app. I paid extra so I could be sure the maps would arrive prior to my trip to NYC on 7/22. On 7/21/22, the day before my flight, I called maps.com to inquire about my shipment and the automated message said to email them. So I emailed them and I never heard back. My complaint is that I paid for a product that has never been sent and I cannot use if it arrives after I depart for NYC. I want to cancel my order and get my money back since I won't be able to use this map on my trip.

Date of transaction - 02/20/22 Order Total - $31.52 Order number - MAPS-39024 I placed an order for an item over 2 weeks ago. My credit card was charged immediately but I have not received any notice that my item has shipped. The website claims in the FAQs that most orders ship within 48 hours. I have emailed customer service ([protected]@maps.com) multiple times to determine when or if my item will ship and have received no response. I called customer service, [protected], but there is no way to speak with a person. There is only an automated message that requests communication via email. I left a voicemail but have not received any communication back. I would like some sort of clarification on when my order will ship or why it has been delayed. If it does not ship very soon, I feel entitled to a refund. I have never interacted with a company in which customer service is this inaccessible.

On the 2nd of June 2022 I ordered online from 'Maps.com' (***. Santa Barbara, CA 93117), a map and a maps book at a total sum of $35.76 USD (order #: MAPS-46678, see attached file). I only received the map (cost of $5.95) where the maps book didn't arrive or even shipped. Trying to contact Maps.com for several times didn't resolve this and on the 20th of June I filed a Complaintsboard.com complaint (complaint number: [protected]). After doing so Maps.com answered me, stating the following: "Our supplier has mentioned your map is on back order. I will provide you with your refund if you are not able to wait for this item to arrive the first week of July. "(see attached file) - I decided to wait until mid July and give them a chance to send me the map books. Since July already ends, without me getting the item, I communicated to Maps.com to give me a refund - however they don't answer the phone or reply to my email. Following that, I decided to file a complaint again. I would like to get a full refund.

I placed an order on 22 Aug 2022. MAPS-52118. I have had to call two times regarding getting a status update. The phone number listed refers you to email the customer service for assistance. Sent email for status update on 30 August asking for status update, no response. Called approximately 15 Sep 2022 for status updates but used a different number and got in contact with a person. Person stated that it was a 21 day lead time cause this item was "custom" print even though website states it only takes 7-10 days approximately. Person stated they would email me update from production floor and that my map was do to be printed soon. Called again 27 Sep 2022, was told they had experienced an "illness" and some orders had been delayed and would be emailed an update. Still no updates received. I am not sure of the issues and had high expectations for this service. I even paid for priority shipping to get this item sooner. If the business can't complete the order and have it shipped by the 30 Sep 2022 I would like a refund.