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1.5 17 Reviews

MapQuest Complaints Summary

2 Resolved
15 Unresolved
Our verdict: With MapQuest's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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MapQuest reviews & complaints 17

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Newest MapQuest reviews & complaints

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C
6:12 pm EDT
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MapQuest Map listings that are wrong

I have changed my business name and have notified MapQuest over 20 times, and nothing has happened. https://www.mapquest.com/us/texas/biewer-associates-460995003 the name should be BAA-Solutions LLC.

The second listing that I have complained about is over 10 years old, here is this listing https://www.mapquest.com/us/wisconsin/prepaid-legal-services-inc-independent-associate-410983013 Someone edited it and removed my name on this listing, and I haven't lived in WI for over 10 years. The address is the same as the address on the listing above. The name needs to be changed to Biewer Independent Associate - LegalShield.

Desired outcome: The information I listed above is corrected.

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11:37 am EST
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MapQuest Recent update doesn't work

I've used your app for many years with my business on my iPhone. I use it so I can see what streets and freeway exits to look out for. When you updated the app several months back it stop listing whether freeways to take were north, south, east, or west. This makes no sense. Zero sense. If I'm in San Diego or LA and going to a job- in the past it would list what is the most obvious thing one needs to know in a last second decision on the freeway with cars around me and large trucks to the side of me- Now since you updated, on these last second decisions I have to simply guess, and if I'm wrong and on LA freeways, I may have to go 7-12 miles to take another freeway and get back on track.

Can someone explain this. I'm baffled. If someone asked my, just like every app I've seen, what is the most important thing to know while driving in order to be safe when knowing when and where to turn- the obvious understanding that even a 7 year old would say is "Do I take North or South? East or West. For example- I've been in San Diego for 46 years. The 8 Freeway on your app never says east or west now. It says to take the Kummeyay Freeway- without saying which direction, so I have to just guess. I know of no one in San Diego that calls it that. This app is utter nonsense, and defeats the purpose of even having navigation. I don't get it.

Desired outcome: Change your app to the way it was, listing North or South. East or West. Or why even have a "Navigation App?"

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6:52 pm EST
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MapQuest Mapping New Routes for Car Tours

For years and years, I have mapped road tours for our AACA car club. We take five - seven tours a year. Our club directors select the places we visit, give me the addresses and I used Mapquest to plan our routes. I based this on the roads best suited for classic cars, not the fastest, not the shortest, but often the curviest and hilliest. I did this by entering the stops into your program and then pulling the roads to fit our desires. And now all I can get is the shortest route and no options to change it. That doesn't work for the hundreds that come on our tours.

Is there a way to return to the old software?

Desired outcome: Give me an optional site to open to plan our routes.

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9:30 pm EDT

MapQuest Mapquest directing me to a tool road for no reason

We live in Imperial beach area, we were going to the Marriott at 2005 center park road Chula Vista ca 91915 at about 4:15... we put the address in mapquest and it took us 5 north all the way to the 54 east freeway to the 125 south(Toll rd) to Olympic parkway. Well, my credit card would not work, the red light never turned green. I assume I will receive a bill in the mail. Way out of the way... We could have went 905 to 805 north and got off on Olympic parkway and went east ...

Desired outcome: I would like, not to have to pay this bill and I would like it if someone looked into this and ensure mapquest and toll roads are not working together to make money on toll roads!

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9:26 pm EDT

MapQuest Mapquest

6/30-7/1/22

Whatever updates that were made June - 2022, trash them! Mapquest is NO LONGER User Friendly. Mapquest does not allow easy access to addresses that are displayed in the dropdown.

It inadvertently opens websites that are not requested.

What happened to the 2 or 3 driving options?

I might as well use Google Maps.

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11:04 am EDT

MapQuest Mapquest.com

You have changed mapquest and made it even more user unfriendly. There is no place where it says directions. If you do not change this, I will be forced to use google maps. The first change you made years ago made it difficult to find the direction tab as it does not have the word direction on it. You have words for everything but directions and I think that is what most people use your website for. I want to pull up mapquest and hit one word to get to directions. Please let me know if there is an easier way to get directions on your website as there are no instructions on where directions are. This is very frustrating. When you change a website, you should make it easier and not harder to navigate.

Desired outcome: Would like to be able to get directions without having the hit several places.

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Christine M Cole
, US
Aug 15, 2022 4:48 pm EDT

I totally agree. Whoever the Map Quest Developer is - they are destroying what worked perfectly. Every change they have made so far has made it worse. I use the Multi Route Planning and it is impossible now. It used to work so perfectly for my needs. I am desperately trying to find a new way to do what I need to do. I would even pay to use the service if they would change it back to the way it was.

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11:16 pm EDT
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MapQuest Mapquest error message "route failure". MapQuest provides no way to resolve such errors.

I searched for driving directions to Casa Grande Ruins site using the National Monument address from the government site. Mapquest returned this error message "Route Failure. Unable to calculate Route". It leaves you there with no suggestions. There is no way to look up a Mapquest error without being sent to some irrelevant and useless FAQs.

I went to my laptop and checked the address; it was correct. I searched online and found this site:

https://help.mapquest.com/hc/en-us/sections/200972494-Website-Troubleshooting-

I made sure Locations was not blocked for MapQuest on Chrome Settings. I cleared the cache on Chrome Settings. Checked signal strength: four bars. Still getting the same error. Searched for the error on Internet from a computer. Nothing found. No way to get help from MapQuest.

Desired outcome: Have MapQuest work on my iPhone.

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6:35 pm EST

MapQuest Directions

I was obtaining directions for a trip I was planning on for Friday, Feb. 4. I checked the Route Settings and chose Kilometers over Miles and specifically wanted NO TOLL ROADS. I clicked on Apply Settings. When I went back to the directions, it had Hwy 407 (a toll road) and distances in miles. What did I just do, pound sand? Does this software even register what it is getting from the user? I went back to settings and did it again except while swearing at it and then to the directions which finally registered the correct settings. Is something wrong or just stupid with this software? I expect things to work right the first time.

Desired outcome: Ensure that commands in the settings are actually applied and not ignored like they were never there.

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11:50 am EDT
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MapQuest MapQuest

MapQuest is awful. So is complaint filing. Why do I have to sign into Facebook in order to file it? Why do I have to complain with a certain # of characters? I haven't traveled anywhere for awhile. MapQuest used to be simple. Not now.
MapQuest kicked me out several times when just trying to obtain and save a map. Now is stuck on that map & I can't do another. Used to be simple. Now difficult and covered with annoying popups. Looking for another map site.

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John Mullen
, US
Sep 01, 2022 11:33 am EDT

Once upon a time, I used and liked Mapquest. No more. Lately when I try to use it, it eventually freezes and I get a message asking if I want to Wait, or exit. I think the reason it freezes is that so many pop ups and ads open while I'm trying to plan a route that it overwhelms the app. Whether that is it or not, it makes Mapquest unusable and a waste of time. So I will look for a different app for directions now. A pity since it was once a very useful tool.

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10:03 pm EDT
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Replied
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MapQuest Directed in circle on and off toll roads when avoid tollroads is set

I wonder if Mapquest is being paid by tollroads because I am repeatedly directed to take a tollroad (even though avoid tollroads is set) so I follow it thinking it's necessary, then am told to get off and back off, multiple times, going the same directions. There is no traffic jam, or any other purpose to get off and get back on other than to pay twice. Also I'm directed to go one way and then to make a u-turn and go back to where I came from, then back and around and then more u-turns. What is the point of having the app? I feel I should be reimbursed for all the extra toll charges. Frustrating.

Desired outcome: Reimbursement, and also improvement of the service.

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7:46 am EDT
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MapQuest Denied admittance to my appointment

Happened again: Went into Diagnostic Imaging. I wore a shield. They refused to admit me because I did not have a mask. I advised them, I was disabled with health issues and was exempt. They still refused me. I said I would wait in my car until my appointment. Then the manager, Greg (he would not give me his last name), called me and said his boss made the rules and I had to wear a mask, or I would not be admitted. I said I could not and they by not admitting me they were breaking numerous laws (ADA, unconstitutional, etc). He said his boss Ricky made the rules and that was the way it was! So I'm now filing a complaint with the state's Attorney General and the VA. Because of their action, my filing for additional disability has been put on hold!

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3:02 pm EDT

MapQuest online maps

Your website is disgusting with all of the popup advertisements that come up while trying to view a map online. No, I don't wish to "sign up" or "log in". I just want to find something on the damn map. Why do you people insist on shoving this advertising down our throats to the point where we can't even view the product we came out here to see? Very very frustrating. I'll use another product instead that doesn't advertise the crap out of me.

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9:02 am EDT

MapQuest ads

I've noticed these reviews were done 8-9yrs ago why havent you fixed them yet?
You "use" to be the best out here, now your "crap" you have way too many "ad's" pop up and its crazy for professional companies to use web that is a waste of time. Waaaaay tooooo mannny addddds!
Get it together mapquest and get this crap off ur web!
I have had alot of patience with this issue and I have complained over n over bout this same issue and you folks are ignoring our complaints, wtf?>

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4:32 pm EST

MapQuest a road is listed that goes thru our driveway

Please change, according to Lawrence county in deadwood Sd, Story lane in Sturgis Sd does not connect to red cliff via our driveway, we live at 20785 Story lane and people that use Mapquest go thru our private driveway to get to red cliff, please check with the county listed and change or you can pay for the damage to our yard! Google maps has it listed correctly! We live close to a UTV trail system and in the spring summer seasons it is much worse with off road vehicles! Please change!

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10:22 pm EDT

MapQuest Directions

It used to be that Mapquest.com was the simplest and easiest tool from which I could find any directions from point A to B, without the hassle of major interstate with its wonderful "No Highways" option. Well, Mapquest sure has changed its tune. So, I guess I'll go back to using hard-copy maps. This isn't the only device which has discouraged my usage. Consider the "new and improved" Avid, which has taken over Sibelius 6, which I have enjoyed using as a composer for its sound features, especially for strings. Now that Avid has taken over in the format of Sibelius 7.5, it's just not the same. Avid sound features are a throwback to the MOOG. If I wanted my compositions to sound like the MOOG, I'd use Avid. But for now, I'll hang on to Sibelius 6. To all those out there, the computer has genuinely FAILED us. Can anyone really find anything, anymore, on this instrument of torture ? Consider the simplicity of looking for an address to a pharmacy in your hard-copy business telephone directory. Try looking up, per se, CVS on Peachtree Industrial Blvd., and see what you get. I'm looking at it right now. Everything but. Thank you but NO.

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Bob Cox
, US
Dec 09, 2015 8:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ride my bicycle around the area and wished to find the shortest distances and the estimated distances. Mapqukest was difficult to obtain the directions, always trig to get me to enter extraneous information and difficult to enter data of desired locations. MapQuest offered to "optimize" my stops and gave me much further distances and also much more traffic. Totally unsatisfactory in an "optimized" version.

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5:32 pm EDT

MapQuest Ads popped up from nowhere

I recently started to use the website Map Quest (www.mapquest.com). But the first thing, which I didn’t like, was the ads. They simply popped up from nowhere and it was impossible to remove them. All the time these das blocked me the use of the website and I was very angry and irritated by them. Please, maybe someone has any ideas how to remove them. And can you provide the instructions.

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3:04 pm EST

MapQuest Pop Up advertising

I was printing a map from Iowa City, IA to Las Vegas and a Marriott Springhill Suites pop up printed right in the middle of the route. Doesn't Map quest have the ability to keep crap like that out of the data they send to us?

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Clifford Vogelsang
Indianapolis, US
Mar 11, 2023 8:56 pm EST

I put in my password and email address and it comes up "user not recognized." I am unable to get past this step. I have tried to find a phone number to call them and I have not succeeded.

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Ghost5783
,
Sep 08, 2022 4:22 am EDT

EAST VALLEY AUTO CARE

10921 VALLEY AVE E.

PUYALLUP, WA 98372

[protected]

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Mike246
, US
Oct 25, 2019 3:06 pm EDT

Yeah MapQuest used to be a good tool. I used it all the time. Now it seems that they are more interested in the referral advertising revenue than getting you from A to B.

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