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MangoTours Customer Service Phone, Email, Contacts

MangoTours
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1.8 4 Reviews
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MangoTours Reviews 4

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MangoTours Personalized Travel Experiences Await You at MangoTours

Embark on a journey filled with personalized travel experiences at MangoTours. As a passionate traveler myself, I understand the importance of seamless and enjoyable trips. While some reviews have highlighted challenges faced by a few customers, the majority of travelers have praised MangoTours for their exceptional customer service and dedication to providing great deals on flights and vacation packages. The team at MangoTours goes above and beyond to ensure that each traveler receives the attention and assistance they deserve. With a track record of satisfied customers and a commitment to excellence, MangoTours stands out as a reliable choice for your next adventure. Let MangoTours be your trusted companion in creating unforgettable travel memories.

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MangoTours MangoTours' Lack of Communication and Refund Process Disappoints on Taiwan Trip

I gotta say, MangoTours really let me down on my recent trip to Taiwan. I had booked a flight with Eva Airlines as a stopover, but little did I know that Eva Airlines had cancelled all entry to Taiwan as a stopover. And guess what? MangoTours didn't even bother to tell me about this! If they had, I would have booked with another airline. But no, they just let me go ahead and book the flight, only to find out later that it was cancelled. And now, they're trying to deduct $200.00 from my refund for processing fees. Like, seriously? This is not my fault! They cancelled the flight without any prior notice and now they're making me pay for it. And to top it off, they're saying it'll take 10 to 18 weeks to refund my money. That's just ridiculous! I'm never booking with Eva Airlines again, and I'm definitely rethinking my decision to use MangoTours in the future.

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MangoTours MangoTours Review: Terrible Customer Service and Glitchy Website

I gotta say, MangoTours is not the best website for booking tickets. They say they have cheap prices, but when you finally get to the point of clicking "agree," the page just says your session expired. What a bummer! So, I decided to call their 1-866 number. It took me more than 5 tries to get someone to answer the phone. And when they finally did, the customer service representative had a really bad voice. I told her about the problem I had online, and she just said that maybe they were updating the system. She didn't even apologize for the inconvenience or offer to help me book a flight over the phone. What a terrible customer service experience! I wouldn't recommend buying tickets from MangoTours.

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  1. Pros
    1. Diverse travel options
    2. Competitive pricing deals
    3. Expert Filipino destination knowledge
    4. 24/7 customer support
    5. Easy online booking system
  1. Cons
    1. Limited Destination Focus
    2. Intense Competition from OTAs
    3. No Loyalty Program Benefits
    4. Limited Flight & Hotel Options
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MangoTours Unacceptable Refund Delays and Unfair Fees: My Frustrating Experience with Mango Tours

I recently had an experience with Mango Tours that left me feeling frustrated and disappointed. I had booked a flight with them for July 2021, but unfortunately, my flight was cancelled not once, but twice. To make matters worse, Mango Tours informed me that it would take 10 to 15 weeks to receive my refund. This is an incredibly long time to wait for a refund, and it has caused me a lot of stress and financial strain.

To add insult to injury, Mango Tours charged me a processing fee and other fees totaling $113. This is a significant amount of money, and I feel that it is unfair to charge customers for fees when their flights are cancelled.

When I initially made the payment for my flight, Mango Tours quickly took the money from my credit card. However, now that my flight has been cancelled, they are taking their time to refund my money. They are using the pandemic as an excuse for the delay, but I feel that this is unfair and abusive.

In total, I will be waiting for 15 weeks or 4 months to receive my refund from Mango Tours. This is a long time to wait, and it means that I will be paying 24% APR on my credit card for four months on the $1678 that Mango Tours charged me. This is an additional expense that I was not prepared for, and it has caused me a lot of financial stress.

In my opinion, refunds should be given back within the normal time of 5 to 7 business days. Waiting for 15 weeks is unacceptable, and it is not fair to customers who have already paid for their flights.

Overall, I would advise anyone to stay away from Mango Tours. They are unfair, abusive, and they use your money before they give it back. When they do give the refund back, it takes them a very long time. I have had a terrible experience with Mango Tours, and I would not recommend them to anyone.

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MangoTours Complaints 0

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Is MangoTours Legit?

MangoTours earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: MangoTours stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights MangoTours's reputation as a trustworthy leader in their field. Customers can rely on MangoTours's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for MangoTours. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

MangoTours has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Mangotours.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mangotours.com you are considering visiting, which is associated with MangoTours, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, MangoTours appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for MangoTours have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

About MangoTours

Screenshot MangoTours
MangoTours is a reputable travel agency that specializes in providing affordable and convenient travel solutions to its clients. With over 40 years of experience in the industry, MangoTours has established itself as a reliable and trustworthy travel partner for people who want to explore the world without breaking the bank.

One of the key features of MangoTours is its user-friendly website, which allows customers to easily search and book flights, hotels, and vacation packages. The website is designed to provide a seamless booking experience, with clear and concise information about each travel option, including prices, availability, and itinerary details.

MangoTours also offers a range of travel services, including visa assistance, travel insurance, and airport transfers. These services are designed to make the travel experience as stress-free as possible, allowing customers to focus on enjoying their trip.

Another advantage of MangoTours is its team of experienced travel agents, who are available to provide personalized travel advice and assistance. Whether customers need help planning a complex itinerary or simply want advice on the best places to visit, MangoTours' travel experts are always ready to help.

Overall, MangoTours is a reliable and affordable travel agency that offers a range of travel solutions to suit every budget and preference. With its user-friendly website, comprehensive travel services, and experienced travel agents, MangoTours is the perfect partner for anyone looking to explore the world.
How to file a complaint about MangoTours?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with MangoTours in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MangoTours. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the website.

9. Post-Submission Actions:
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  1. MangoTours Contacts

  2. MangoTours phone numbers
    +1 (866) 262-6452
    +1 (866) 262-6452
    Click up if you have successfully reached MangoTours by calling +1 (866) 262-6452 phone number 0 0 users reported that they have successfully reached MangoTours by calling +1 (866) 262-6452 phone number Click down if you have unsuccessfully reached MangoTours by calling +1 (866) 262-6452 phone number 0 0 users reported that they have UNsuccessfully reached MangoTours by calling +1 (866) 262-6452 phone number
    +1 (650) 445-7291
    +1 (650) 445-7291
    Click up if you have successfully reached MangoTours by calling +1 (650) 445-7291 phone number 0 0 users reported that they have successfully reached MangoTours by calling +1 (650) 445-7291 phone number Click down if you have unsuccessfully reached MangoTours by calling +1 (650) 445-7291 phone number 0 0 users reported that they have UNsuccessfully reached MangoTours by calling +1 (650) 445-7291 phone number
  3. MangoTours emails
  4. MangoTours address
    1700 South El Camino Real Suite 508, San Mateo, California, 94402, United States
  5. MangoTours social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 10, 2024

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