The complaint has been investigated and
resolved to the customer's satisfactionResolved Mahsa University College / Nursing — Poor administration and lack professionalism such as planning for nurses practical courses
resolved to the customer's satisfaction
Prof.Datuk Dr. Hj. Mohamed Haniffa bin Hj.Abdullah
Mahsa University College
Level 6, Block A, Pusat Bandar Damansara Damansara Heights
25th May 2009
Re: [Poor Administration and planning for nurses practical courses]
Dear Prof.Datuk Dr. Hj. Mohamed Haniffa bin Hj.Abdullah,
As of todate, I am happy and wishes you well done, that Mahsa had attained University status and sincerely hoped Mahsa will upkeep with more quality courses in time to come.
I am writing this letter as I am disappointed because as a parent to my child who is taking a nursing course in your college had not been provided the quality of the supports and guidance especially from Mahsa’s administrative dept as stated in the website.
My daughter was recently posted to Kota Cemerlang in Malacca for her Community Nursing program (11th May-22nd May 2009).
On the 18th May 2009, her hostel (so called) was burgled.
Her lost was a laptop, digital camera and other IT accessories amount to RM4000++.
From the information gathered, my daughter had to sleep in the dinner hall, why was she not provided with a proper room and storage locker? All her personal belongings had to be stored under her bed! From what I know, there were 17 persons sharing this hostel! Please bear in mind that we are paying for the accommodation. If graphic evidence is needed I would very much oblige you, sir.
Planning of Practical courses
The person in charge of the above, who I had talked to, does not seem to know what her job specs are. I had to call her to check on the status or arrangement for my daughter practical training to be posted to, transport and accommodation and the answer was “not confirm”, even so it was only a few days from the date of posting e.g. Bukit Mertajam Hospital. Actually this is not the first time I had called her.
There were no proper assimilations of instructions or information to students and all these had caused me as parent much concerns and disappointment towards Mahsa University College.
I am writing this letter not because I like to but I needed to for the sake of my daughter.
So Prof, I sincerely hope you as a CEO of Mahsa will looks into the matter the soonest.
I look forward to hearing from you and to a resolution of this problem. Please contact me at the above address or by phone [[protected]].
Chan Chee Kong