Maggiore — car hire - insurance overcharges
Having booked car hire on line via Ryanair website i opted to pay the additional car hire insurance to be fully covered. However when i went to collect the car from the desk at Palma airport i was told this did not cover me and i was liable up to ¢2450 Euro's excess. Even showing the printed documents i was still told i was not covered and had to pay and additional ¢136 euro's at the desk or risk the excess. This is a case of either incompetence on the part of the desk staff, or a deliberate attempt to extract even more funds from unsuspecting tourist. I will be making every effort to obtain a refund for this unnecessary payment and also to fully expose these practices or rate of incompetence i experienced.
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